Food Not Fresh
I was at the WTC, Kharadi, Pune outlet this morning. The cappuccino was fantastic but the chicken croissant tasted stale. I think it was from yesterday’s stock. I don’t think it was fair to serve me that way. The app wasn’t opening so I handed over my gold card which is a bit damaged but it works as I use it almost everyday. The staff were in a hurry and handed the card back to me even though requested them to try it a few more times as I have over Rs. 14k on the said card. I also have many other cards on my name which are also topped up and carry high balances. Was disappointed for the first time to tell you the truth. I am a Tata Chemicals Ltd. distributor and care for my customers dearly.
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NO OPTION FOR EMAIL LOGIN
This recent update has serious issue where there is no login option via email and when try with mobile it says email already registered.
Just years worth of rewards gone and utter nonsense as your servers now don’t even send a mail to rest account password via your website.
There is no backwards compatibility and I am loosing all by benefits and rewards.
I am member GOLD MEMBER since 2014 and after this unpleasant app experience I will never go to Starbucks again. Shame how these companies just don’t care about long term customers. UTTER NONSENSE
Please don’t force these nonsense changes
Just years worth of rewards gone and utter nonsense as your servers now don’t even send a mail to rest account password via your website.
There is no backwards compatibility and I am loosing all by benefits and rewards.
I am member GOLD MEMBER since 2014 and after this unpleasant app experience I will never go to Starbucks again. Shame how these companies just don’t care about long term customers. UTTER NONSENSE
Please don’t force these nonsense changes
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They don’t have a basic order cancellation button on the app.
Placed an order with the Infiniti Malad store for the Stanley cup and they accepted the order. When I reached there after 20 minutes, the store informed that they didn’t have the said product and was going to cancel the order. 30 minutes later, I’m still waiting for them to cancel the order so I can get my refund immediately. Called their customer support and they informed that the only way to get my refund was to take a screenshot of the order and wait for 72 hours to get the money back, which seems like a hassle to me. The whole purpose of using the app is to make it easier for us to order, but this is more cumbersome. The store still hasn’t canceled my order and the only way for me to purchase something else is to put more money into the account (I need to get something for Raksha Bandhan, hence I’m torn). Wasted my 6.5k, as I don’t even like their coffee.
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Improve on UX
I recently placed an order via the app for takeaway. The app showed regular updates: pending, preparing, ready to collect. However, upon reaching the store, my order had not been prepared. The barista then had to open their app and start preparing the order. This defeats the purpose of ordering ahead and causes unnecessary delays. Additionally, while I can buy gift cards through portals like Payzapp and Tata Neu, I cannot redeem them against my existing card in the app. I have to add a separate card and then transfer the balance, which is annoyingly slow. The app needs better synchronization with the store and a more efficient gift card redemption process.
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Uncultured staff at Cyberhub outlet
I would like to report following incident to you. Today I visited your Cyberhub Gurugram Cafe. I ordered a Cafe latte and was waiting for my coffee. At the same time one staff girl named Sakshi came over the counter in front of me and spoke to her colleague and spoke ‘Order Lena hai kya iska’ in a very uncultured and loud manner, which was loud and clear to me. I however did not react and called the officiating manager Miss Simran and registered the incident. Also I endorsed same in the customer complaint book. Even After all this the staff Ms Sakshi did not apologise. I have been to different coffee shops including Starbucks multiple times and have never been subjected to this behaviour of staff. I fear that such uncultured staff would bring defame to the famed outlet of Starbucks. Also I have decided not to visit the place again
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Useless App
Please convey to your Digital Head to visit a Bank and see how their apps work or better replace him with someone who can provide an app that works Every time I come to your store it asks me to log in and then when I try to change the password it does not accept my password and chooses its own strong password which of course I can’t remember. And every time I miss out on adding points And the genius behind the counter tells me to call helpline number (yes we are in 2021) and log a call/compliant And the best part the number I called from the app is invalid Go Starbucks
This time your call center asked me to uninstall and reinstall the app. After 6 attempts I gave up
Moving on to Tim Horton……thank you
This time your call center asked me to uninstall and reinstall the app. After 6 attempts I gave up
Moving on to Tim Horton……thank you
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Staff Sometimes Behaves Very Unusual
Hello Friend, Hope this feedback/Review finds you well Visited Starbucks Uniza Bodakdev in Ahmedabad; my go-to place frequently (also prefer Sankalp Taj Skyline Starbucks and the one in Prahalad Nagar) Visited on 09/09 at 8:18pm and ordered the newbie Tall Salted Dark Caramel Frappe Most Barista and some staffs knows me very well at all 3 above mentioned Starbucks but here this time, I find them very unusual Name suggest Dark but they made very sweet. Used Caramel like it’s FREE. Too much sweet than what I expected. That’s very unusual too. May be they looked tired or something. Looks like Starbucks are not treating or training their TEAM very ethically well Now, to be honest, the staff who took order disappointed me. It was very unusual today at this Starbuck. I just asked to make it bit more dark/strong and they would end up asking for EXTRA MONEY. Never thought they would treat a GOLD; very frequent-goer customer like this way. That’s not all of it. They were not even able to apply size upgrade reward too. First they lured me to go for Handcrafted beverages and then they said they DON’t KNOW how to apply Size-upgrade reward. They said they will keep my invoice to discuss with higher team for this thing. Very strange. Very. Indeed. I would not go there ever now. I’m a Gold Starbucks customers for soo long. They treated me like a street coffee drinker; not from behaviour perspective. They were fine; but from customer service POV. Now, imagine if Starbucks does this way, what can you imagine from others.
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Awesome
Very good app. Let alone the reward points, the ability to order while you are inside the cafe is amazing. Starbucks cafe usually are busy and if you are alone you will have difficulty finding a seat while the need to stand in long queues for ordering.. instead, using the app you can sit, order via the app and then go pick your order with no need to stand in long ques. I did this and my order was ready in 5 mins only. Very inovative keep it up.
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Happy Hours
I don’t usually give app reviews, but after today, I had to. Today was really busy at the South City outlet because of the awesome happy hour offer, but the baristas were super professional and polite despite the commotion. I didn’t even try to go to the counter because of the crowd. Just managed to grab a seat and ordered from the app. One of the baristas came down to confirm the order and delivered it to my seat itself. This app really came in handy today.
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App is fine but coordination with stores can improve
This is well designed app but mobile ordering is not efficient mainly as stores don’t start any preparation until you go and ask. So if you are sitting at the store you have to go up at least twice or thrice to ask to start and then collect your order defeating the purpose of ordering ahead.
Also, when some item runs out refunds are painstakingly slow or can’t be done it paid via card!
Also, when some item runs out refunds are painstakingly slow or can’t be done it paid via card!
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A huge shout out to the team at the Kammanahalli store, Bangalore
Today was an incredibly busy and chaotic day for all Starbucks stores I suppose, with the 1 + 1 offer.
The team at the Kamanahalli store was absolutely amazing in the way they handled the crowd, and themselves. Not one of them were irritated, nor lost their cool, despite having been on their feet non stop since the morning. We visited the store around 6 pm. The crowd was huge, but the team dealt with everyone with politeness, they were very very helpful, and went out of their way to ensure no orders were overly delayed. They assisted customers who we’re already seated with their orders too.
This is an outlet we have often enjoyed being at, and today was no different. Kudos to all of them!
The team at the Kamanahalli store was absolutely amazing in the way they handled the crowd, and themselves. Not one of them were irritated, nor lost their cool, despite having been on their feet non stop since the morning. We visited the store around 6 pm. The crowd was huge, but the team dealt with everyone with politeness, they were very very helpful, and went out of their way to ensure no orders were overly delayed. They assisted customers who we’re already seated with their orders too.
This is an outlet we have often enjoyed being at, and today was no different. Kudos to all of them!
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Best coffee app
Love being able to place orders through the app. I just wish the locations/baristas had the capability to communicate to the customer if they run out of something after the order is placed, but before you arrive. This way the order can be altered. Also, wish they could refund if they run out of something and you don't want something else as a replacement. Please add a way for customers to communicate with corporate as well. You have some really awesome baristas at some of your locations!
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Love using this app
There’s tons of great things about the app but I’ll just say why I gave it a 4. Most of us are using the app because we want either don't want to wait in line or grab and go. With that being said, it would be nice store start honoring order through app. I ordered from the app because it is always so crowded, and at this particular store, grabbing a seat is so difficult. But leaving my seat and coming to counter 3 times for followup just makes this pretty app useless. Please train your people for app orders, I can always go to pickup my order but not 3 times.
There also needs to be another method for mobile pickup. When arriving to pickup order, you have to wait for a barista to go to that area to be noticed, sometimes waiting for awhile. It’s not there fault at all, but I think there needs to be an efficient way to do this. I notice that when I mobile order ahead of time, the customers that order inside the store get their drinks first. Not sure how that adds up.
The app is great though but it’s useless if some of these inefficiencies continue.
There also needs to be another method for mobile pickup. When arriving to pickup order, you have to wait for a barista to go to that area to be noticed, sometimes waiting for awhile. It’s not there fault at all, but I think there needs to be an efficient way to do this. I notice that when I mobile order ahead of time, the customers that order inside the store get their drinks first. Not sure how that adds up.
The app is great though but it’s useless if some of these inefficiencies continue.
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Love Starbucks
Occasionally the app will have trouble loading or need to restart, especially inside store with low network, but that might have been just an issue with the phone itself. I like that the store gets my order before I arrive, it's super convenient and efficient. Also like that the coupons and promotions are easy to apply
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I love this brand
This app makes ordering coffee extremely easy, plus you can completely cut the line inside. You just walk in and pick up your goods without standing in line. It's also nice because you can customize your drinks just the way you like it! Adding money is just as easy too, just connect a card and choose how much to reload and that's it. Great app. Even if you don't drink Starbucks that often, give this a shot!
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Good
App is good but here are few suggestions.
I wish you can customize the mobile orders like put someone else’s name on it when you order for someone else.
Anohter, a big concern, is that most stores are now very slow to process your mobile order. I can expect 5-10 more minutes on top of what they take for counter orders.
A lot of them just say they have many drinks. Well the system should have factored that in. If you give estimated times then factor in how many drinks just got into the system. I do think many stores just don’t pay attention to the mobile orders as much. I literally see them writing something but later completely ignoring it. Sometimes they don't event read my customization and let me come to counter multiple times to fix it.
Starbucks: If you want more people to use mobile order then have your baristas pay attention to the mobile order. Those are your most loyal customers and don’t want to wait 20 minutes for their drink to be made. It defeats the whole purpose of having mobile orders!
I wish you can customize the mobile orders like put someone else’s name on it when you order for someone else.
Anohter, a big concern, is that most stores are now very slow to process your mobile order. I can expect 5-10 more minutes on top of what they take for counter orders.
A lot of them just say they have many drinks. Well the system should have factored that in. If you give estimated times then factor in how many drinks just got into the system. I do think many stores just don’t pay attention to the mobile orders as much. I literally see them writing something but later completely ignoring it. Sometimes they don't event read my customization and let me come to counter multiple times to fix it.
Starbucks: If you want more people to use mobile order then have your baristas pay attention to the mobile order. Those are your most loyal customers and don’t want to wait 20 minutes for their drink to be made. It defeats the whole purpose of having mobile orders!
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Amazing
Very good app. Let alone the reward points, the ability to order while you are inside the cafe is amazing. Starbucks cafe usually are busy and if you are alone you will have difficulty finding a seat while the need to stand in long queues for ordering.. instead, using the app you can sit, order via the app and then go pick your order with no need to stand in long ques. I did this and my order was ready in 5 mins only. Very inovative keep it up.
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Amazing
Super easy and quick to use. I dont even need to bring my wallet anymore when I'm making a qick run during my break or just stopping by. Also love the happy hour and other deal notifications. If it wasnt for this app I would have never explored so many new items you guys offer! And I love how it has a simple layout. Makes keeping track of my rewards and stars easy.
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Customer Care is very poor
My friend was facing some issue and on the behalf of him I reached out to the customer care when the store in khan market directed me.
The issue was merely for a birthday beverage gift but the way it was handled by your customer care executive Sumit Yadav(the name shared by his manager) was very poor.
On sharing the concerns, which was in a nutshell that the store representative in Ambiance Mall Gurgaon did noy share the terms and conditions properly for the starbucks card and because of that my friend will be missing on to the birthday beverage as today is the last day of the month.
I was told by SUMIT YADAV that “ Madam you get your friend’s ID with yout picture on it and I will give you a free coffee”
STARBUCKS is a well established brand and I never expected the customer care executive will be this uneducated. Not only this , he did not talk to me politely, he was very rude and without taking into account the full information he started making assumptions that I am fraud.
Who is Sumit Yadav to offer me a free coffee? If I share the ID of my friend with my picture?? Is it there in the terms and condition of Statbucks?
On asking to forward the call to the manager he declined he said I will not forward your call as he directly insinuated me as a FRAUD.
I have been a STARBUCKS customer since it opened in Delhi. Even if I was not an old customer is the way Sumit Yadav should have spoken to me?
His manager also couldn’t own up to the issue. Or just own up to the miss from Startbucks side. He couldn’t even get Sumit Yadav to apologise.
I was only looking for any apology instead I got insulted and insinuated as a Fraund.
I will try to share this feedback of STARBUCKS with as many people I can reach. STARBUCKS has let me down.
The issue was merely for a birthday beverage gift but the way it was handled by your customer care executive Sumit Yadav(the name shared by his manager) was very poor.
On sharing the concerns, which was in a nutshell that the store representative in Ambiance Mall Gurgaon did noy share the terms and conditions properly for the starbucks card and because of that my friend will be missing on to the birthday beverage as today is the last day of the month.
I was told by SUMIT YADAV that “ Madam you get your friend’s ID with yout picture on it and I will give you a free coffee”
STARBUCKS is a well established brand and I never expected the customer care executive will be this uneducated. Not only this , he did not talk to me politely, he was very rude and without taking into account the full information he started making assumptions that I am fraud.
Who is Sumit Yadav to offer me a free coffee? If I share the ID of my friend with my picture?? Is it there in the terms and condition of Statbucks?
On asking to forward the call to the manager he declined he said I will not forward your call as he directly insinuated me as a FRAUD.
I have been a STARBUCKS customer since it opened in Delhi. Even if I was not an old customer is the way Sumit Yadav should have spoken to me?
His manager also couldn’t own up to the issue. Or just own up to the miss from Startbucks side. He couldn’t even get Sumit Yadav to apologise.
I was only looking for any apology instead I got insulted and insinuated as a Fraund.
I will try to share this feedback of STARBUCKS with as many people I can reach. STARBUCKS has let me down.
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Pls allow multiple device usage
Disappointed with the updated app. Previous version allowed multiple device usage. This made family-sharing of the Starbucks account with my kids really easy. I could remotely load money on the app on my phone and they could use it wherever they are, using their phones. This version forces a log out from one device, when when logging into another. Pls reconsider this feature. We have been frequent customers, but this will lead to a dramatic drop in spending at Starbucks from my household for sure.
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