Food Not Fresh
I was at the WTC, Kharadi, Pune outlet this morning. The cappuccino was fantastic but the chicken croissant tasted stale. I think it was from yesterday’s stock. I don’t think it was fair to serve me that way. The app wasn’t opening so I handed over my gold card which is a bit damaged but it works as I use it almost everyday. The staff were in a hurry and handed the card back to me even though requested them to try it a few more times as I have over Rs. 14k on the said card. I also have many other cards on my name which are also topped up and carry high balances. Was disappointed for the first time to tell you the truth. I am a Tata Chemicals Ltd. distributor and care for my customers dearly.
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NO OPTION FOR EMAIL LOGIN
This recent update has serious issue where there is no login option via email and when try with mobile it says email already registered.
Just years worth of rewards gone and utter nonsense as your servers now don’t even send a mail to rest account password via your website.
There is no backwards compatibility and I am loosing all by benefits and rewards.
I am member GOLD MEMBER since 2014 and after this unpleasant app experience I will never go to Starbucks again. Shame how these companies just don’t care about long term customers. UTTER NONSENSE
Please don’t force these nonsense changes
Just years worth of rewards gone and utter nonsense as your servers now don’t even send a mail to rest account password via your website.
There is no backwards compatibility and I am loosing all by benefits and rewards.
I am member GOLD MEMBER since 2014 and after this unpleasant app experience I will never go to Starbucks again. Shame how these companies just don’t care about long term customers. UTTER NONSENSE
Please don’t force these nonsense changes
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They don’t have a basic order cancellation button on the app.
Placed an order with the Infiniti Malad store for the Stanley cup and they accepted the order. When I reached there after 20 minutes, the store informed that they didn’t have the said product and was going to cancel the order. 30 minutes later, I’m still waiting for them to cancel the order so I can get my refund immediately. Called their customer support and they informed that the only way to get my refund was to take a screenshot of the order and wait for 72 hours to get the money back, which seems like a hassle to me. The whole purpose of using the app is to make it easier for us to order, but this is more cumbersome. The store still hasn’t canceled my order and the only way for me to purchase something else is to put more money into the account (I need to get something for Raksha Bandhan, hence I’m torn). Wasted my 6.5k, as I don’t even like their coffee.
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Improve on UX
I recently placed an order via the app for takeaway. The app showed regular updates: pending, preparing, ready to collect. However, upon reaching the store, my order had not been prepared. The barista then had to open their app and start preparing the order. This defeats the purpose of ordering ahead and causes unnecessary delays. Additionally, while I can buy gift cards through portals like Payzapp and Tata Neu, I cannot redeem them against my existing card in the app. I have to add a separate card and then transfer the balance, which is annoyingly slow. The app needs better synchronization with the store and a more efficient gift card redemption process.
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Uncultured staff at Cyberhub outlet
I would like to report following incident to you. Today I visited your Cyberhub Gurugram Cafe. I ordered a Cafe latte and was waiting for my coffee. At the same time one staff girl named Sakshi came over the counter in front of me and spoke to her colleague and spoke ‘Order Lena hai kya iska’ in a very uncultured and loud manner, which was loud and clear to me. I however did not react and called the officiating manager Miss Simran and registered the incident. Also I endorsed same in the customer complaint book. Even After all this the staff Ms Sakshi did not apologise. I have been to different coffee shops including Starbucks multiple times and have never been subjected to this behaviour of staff. I fear that such uncultured staff would bring defame to the famed outlet of Starbucks. Also I have decided not to visit the place again
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