Billed after cancellation
They continued to bill me after I canceled the service. Refused to give a refund. Beware
Good but needs more
I wish we may turn off STARLINK from app . Also want to see how hot is terminal . So if there is hot I can turned off from my app and I don’t have to step out to my trunk and disconnect from power outlet .
WORST Customer service
We’ve been using starlink for the last year with no issues until this month. Starlink’s AI fagged our account for “violating terms of service due to patterns consistent with business use”. This caused an automatic restriction of our account, reduced internet speeds, and bricked/locked our personally purchased equipment. We obviously immediately reached out to customer service thinking there must be some mistake. Customer service repeatedly stated they could not help us even after escalating the ticket 3x to their “leadership team”. This “leadership team” could not explain why the account was flagged, what metrics they monitor to make this auto-determination, or offer any resolution other than switching to a business plan that would cost $500+ per month for worse service.
We have been paying for “unlimited” service for the past year. One customer service rep mentioned that it could be due to increased data consumption over the last month. We are a family of 4 with casual internet use. Had Starlink simply reached out in regard to increased data consumption, we could’ve taken steps to solve the problem. Instead they just to brick our equipment, nerf our speeds, and cancel our service at the end of the billing cycle.
TLDR;
Unlimited data does not mean unlimited data. Starlink nerfed our speeds to 10mbps 10 days into our billing cycle, bricked our personally bought equipment making it non-transferable, and offered ZERO customer service support.
We have been paying for “unlimited” service for the past year. One customer service rep mentioned that it could be due to increased data consumption over the last month. We are a family of 4 with casual internet use. Had Starlink simply reached out in regard to increased data consumption, we could’ve taken steps to solve the problem. Instead they just to brick our equipment, nerf our speeds, and cancel our service at the end of the billing cycle.
TLDR;
Unlimited data does not mean unlimited data. Starlink nerfed our speeds to 10mbps 10 days into our billing cycle, bricked our personally bought equipment making it non-transferable, and offered ZERO customer service support.
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Adequate. Needs Device Controls
It works as expected. Bad weather affects coverage. As the parent of two teens with their own devices, I would like to be able to put specific devices on a regular sleep schedule. As it is, you have to manually pause and unpause specific devices to restrict their Wi-Fi access. If you pause a device, all the user has to do is “forget” your Wi-Fi network, reconnect, and they’re back on. The other option is to put the entire Starlink system on the same sleep schedule, which would include our wifi enabled security cameras and, for example, my laptop, which I may be working on late into the night for grad school, beyond when my kids devices would be in use. I also want individual devices and their names to be remembered. We enjoyed all these capabilities with our previous internet provider so I’m sure it’s possible for Starlink to achieve as well.
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Pause Feature
The pause feature has stopped working, I will you would add Mac filtering
