Do better
Something did not tell you is if you skip a subscription for a month you have to pay a activation fee, which is a times up to $200 painful subscription again meaning if you have to travel and you don’t pay for a month on coming back, you have to be a reactivation fee before subscribing. I don’t know if this is even legal. I believe you have the right to stop on continue using their service when you want to. But instead, you are forced to be a reactivation fee, which is sometimes two or three times higher than the subscription fee it’s self
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Be careful with billing
Tried to cancel 8 hours into a new month. Haven’t even turned the device on this month. 0gb usage. Will be getting charged the full $175 for the month, and Grok customer support claims they simply “can’t prorate, refund, or cancel mid-cycle for unused service”. They could, they just don’t want to. Any company with good customer service would give their customer a refund here.
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I don’t know what the heck is going on with this app but it totally blackouted multiple times
I don’t know what the heck is going on with your Starlink app but it keeps going totally blank and the entire screen of the app is black and you can’t see anything at all and it has done this multiple times now and even after updating the software
And I will also just state that people didn’t pay for other subscription to other types of security measures and VPNs so we have to disconnect them and they should work perfectly fine with all other types of applications and services and especially with today’s technologies and the help of artificial intelligence there shouldn’t be any problems with these types of apps and services working in conjunction with each other
And I will also just state that people didn’t pay for other subscription to other types of security measures and VPNs so we have to disconnect them and they should work perfectly fine with all other types of applications and services and especially with today’s technologies and the help of artificial intelligence there shouldn’t be any problems with these types of apps and services working in conjunction with each other
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App and customer support terrible
Their system lost my account but kept charging and then refunding my bank account and then they deactivated my service and locked me out of my account. What a waste of time for a service that is average at best. They will have to pay me to have their services again. Stay away. There are better options
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Wow
Ridiculous!!! After spending 3 hours on the phone trying to solve the problem with the router on my RV they fixed nothing at customer service. Tired and searching for another provider. Cannot believe it was that convoluted!!! D o n e!
Billed after cancellation
They continued to bill me after I canceled the service. Refused to give a refund. Beware
Good but needs more
I wish we may turn off STARLINK from app . Also want to see how hot is terminal . So if there is hot I can turned off from my app and I don’t have to step out to my trunk and disconnect from power outlet .
WORST Customer service
We’ve been using starlink for the last year with no issues until this month. Starlink’s AI fagged our account for “violating terms of service due to patterns consistent with business use”. This caused an automatic restriction of our account, reduced internet speeds, and bricked/locked our personally purchased equipment. We obviously immediately reached out to customer service thinking there must be some mistake. Customer service repeatedly stated they could not help us even after escalating the ticket 3x to their “leadership team”. This “leadership team” could not explain why the account was flagged, what metrics they monitor to make this auto-determination, or offer any resolution other than switching to a business plan that would cost $500+ per month for worse service.
We have been paying for “unlimited” service for the past year. One customer service rep mentioned that it could be due to increased data consumption over the last month. We are a family of 4 with casual internet use. Had Starlink simply reached out in regard to increased data consumption, we could’ve taken steps to solve the problem. Instead they just to brick our equipment, nerf our speeds, and cancel our service at the end of the billing cycle.
TLDR;
Unlimited data does not mean unlimited data. Starlink nerfed our speeds to 10mbps 10 days into our billing cycle, bricked our personally bought equipment making it non-transferable, and offered ZERO customer service support.
We have been paying for “unlimited” service for the past year. One customer service rep mentioned that it could be due to increased data consumption over the last month. We are a family of 4 with casual internet use. Had Starlink simply reached out in regard to increased data consumption, we could’ve taken steps to solve the problem. Instead they just to brick our equipment, nerf our speeds, and cancel our service at the end of the billing cycle.
TLDR;
Unlimited data does not mean unlimited data. Starlink nerfed our speeds to 10mbps 10 days into our billing cycle, bricked our personally bought equipment making it non-transferable, and offered ZERO customer service support.
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Adequate. Needs Device Controls
It works as expected. Bad weather affects coverage. As the parent of two teens with their own devices, I would like to be able to put specific devices on a regular sleep schedule. As it is, you have to manually pause and unpause specific devices to restrict their Wi-Fi access. If you pause a device, all the user has to do is “forget” your Wi-Fi network, reconnect, and they’re back on. The other option is to put the entire Starlink system on the same sleep schedule, which would include our wifi enabled security cameras and, for example, my laptop, which I may be working on late into the night for grad school, beyond when my kids devices would be in use. I also want individual devices and their names to be remembered. We enjoyed all these capabilities with our previous internet provider so I’m sure it’s possible for Starlink to achieve as well.
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Pause Feature
The pause feature has stopped working, I will you would add Mac filtering
Not worth the hype
Just awful, KIT codes dont work, impossible to activate starlink, get passes around support. Messy, very messy. Unorganised company, and faulty product.
I don’t know what the heck is going on with this app but it totally blackouted multiple times
I’ve repeatedly told your support team that there is something very wrong going on with this app and the entire app went totally black and wouldn’t do anything at all for ages and I keep showing nothing but repeatedly getting totally disconnected and my antenna has a total clear view of the sky and I’ve got it elevated to a very high position and it is stable position support even told me that they would replace my antenna and router but I’d only just gotten this entire new antenna and router kit setup and then having to go through the entire setup process again is a huge nightmare and I am wondering why all of these different antenna aren’t all performance antennas like your top end kit setups so users don’t experience issues with their satellite signals
And I will also just state that people didn’t pay for other subscription to other types of security measures and VPNs so we have to disconnect them and they should work perfectly fine with all other types of applications and services and especially with today’s technologies and the help of artificial intelligence there shouldn’t be any problems with these types of apps and services working in conjunction with each other
And I will also just state that people didn’t pay for other subscription to other types of security measures and VPNs so we have to disconnect them and they should work perfectly fine with all other types of applications and services and especially with today’s technologies and the help of artificial intelligence there shouldn’t be any problems with these types of apps and services working in conjunction with each other
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On the water
It’s been a lifesaver to have on the boat to keep the security system cameras accessible! I LOVE the pause feature when it’s time to put the boat on the dry for the off season and having the mini allows me to bring it with me when I’m traveling!
Love it
I enjoy our Starlink very much. I’m just very disappointed on how the price has gone up so much. You would think if more people use it the price wouldn’t be so much.
Starlink is easy to set up and lightning fast!
I can set the mini on the ground in front of my house or use an inverter to plug in to the cigarette lighter in my pickup and use Starlink out in rural areas. Amazing!
Reliable internet, horrible service
Takes days to get ahold of any customer service. The AI groq help tool is completely useless. Gives you instructions for things that don’t exist in the app or website. Very frustrating.
Just another corporation making billions with little oversight of its operations.
Just another corporation making billions with little oversight of its operations.
Can't Download
New customer. I tried downloading the app, entered my username and password, app recognized my account and sent an email verification code. I entered this, and the app just spins. Won't download. I've tried 4 times, 4 different verification codes. I tried uninstalling and reinstalling the app. I called customer support; I opened a ticket on the website. Nothing is working. I hope their Internet service is better than their app.
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0/5 customer service
AI bot that struggles to understand anything above basic questions and lacks tools to actually do anything for you. Once you as for a person to talk to they tell you they will call you back but will takes days to actually call and then they still manage to double charge
Melhorzinha que está tendo.
Melhor internet que está tendo aqui no interior do Pará. Obrigado Elon musk. 🫡
STARLINK
Why would you waste your time with NBN for fiber. Outstanding service and value.
