Annoying change of language problem
On several occasions, this app spontaneously changes the language it uses. It looks like Lao or Thai or some non-English language. Which is fine if I spoke to those languages, but I don’t. The app is supposed to be in English and it just spontaneously changes. It requires having to delete the app and start back over again, which is always just annoying.
The use of Starlink as an Internet provider, however, has been very, very helpful for me as I travel and am often in remote locations or staying at a place that has really bad Wi-Fi. As long as there are no clouds, trees, cliffs or buildings to block the northern sky then Starlink works pretty well.
The use of Starlink as an Internet provider, however, has been very, very helpful for me as I travel and am often in remote locations or staying at a place that has really bad Wi-Fi. As long as there are no clouds, trees, cliffs or buildings to block the northern sky then Starlink works pretty well.
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Data caps
Unlimited is a lie.
Worst internet ever
Genuinely thought this would be a better alternative from Sparklight and I was sorely mistaken. The wifi doesn’t even work on my phone. I have to constantly switch to my data. My tvs buffer and skip through my shows/movies. And running speed tests is a joke. Sparklight was FAR better. All of my devices worked along with my tv with ZERO issues. I could have 15 devices on my internet and they all worked at TOP speed, whereas on Sparklight I’m getting MAYBE 50mbps. Such a joke. Do better Elon, your internet SUCKS! I’ll be switching back to Sparklight fully. The 4 months that I’ve experimented with both has been a disaster every time we’ve tried to function on JUST Starlink. Couldn’t even work from home on this internet. There were far too many inconsistencies and crashes, whereas Sparklight picked up the slack from this company. Absolute garbage. Talk about internet explorer service.
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Amazing customer support
I had an issue with my Starlink not connecting and I put in a support request they got back same day and ended up sending me a full replacement kit and a month free
I recommend Starlink to anyone who wants it
I recommend Starlink to anyone who wants it
The Starlink website and article states that users can use a VPN and why does it say disable vpn
I don’t know what sort of utter nonsense this is but the official website states that users are allowed to use VPNs on their Starlink I am utterly fed up with paying for subscription just to get told by other companies to turn off my paid for subscription and then putting everyone’s safety at risk between tech companies and social media platforms and governments who are all using advanced security measures to protect themselves and everyone is getting scammed out of their paid for subscription meanwhile they are all making billions off dollars after we have all paid for our subscriptions
What sort of utter scam is going on with your internet services and the fact that your website states that users are allowed to use VPNs and because of your maybe fake support kept telling me to turn off my vpn you have put my safety and caused me nothing but massive problems with everything and scams with my networks and warnings messages after contacting to your Starlink I was getting better speeds using my mobile network then your Starlink supposed high speed internet connections and I don’t even feel safe at all using this anymore
I am utterly fed up with paying for subscriptions and getting told to turn them off and tech companies and internet providers just taking our money and getting told we can’t use them any wonder they’ve all become billionaires and trillionaires
The Starlink website and article states that users can use a VPN and why does it say disable vpn I and millions of other people aren’t paying for vpn subscription so tech companies can just make massive amounts of money for subscription just for everyone to turn off their security measures and their VPNs we are all just getting taken for a ride and in the meantime big business and politicians and other officials can use VPN and advanced security measures to protect themselves and they aren’t getting told to fully disable their security measures and their VPNs I’ve been trying to backup my phone using your services and it wouldn’t even work and my mobile data only took about 15 minutes and supposedly have a super high speed internet service and it doesn’t even work
What sort of utter scam is going on with your internet services and the fact that your website states that users are allowed to use VPNs and because of your maybe fake support kept telling me to turn off my vpn you have put my safety and caused me nothing but massive problems with everything and scams with my networks and warnings messages after contacting to your Starlink I was getting better speeds using my mobile network then your Starlink supposed high speed internet connections and I don’t even feel safe at all using this anymore
I am utterly fed up with paying for subscriptions and getting told to turn them off and tech companies and internet providers just taking our money and getting told we can’t use them any wonder they’ve all become billionaires and trillionaires
The Starlink website and article states that users can use a VPN and why does it say disable vpn I and millions of other people aren’t paying for vpn subscription so tech companies can just make massive amounts of money for subscription just for everyone to turn off their security measures and their VPNs we are all just getting taken for a ride and in the meantime big business and politicians and other officials can use VPN and advanced security measures to protect themselves and they aren’t getting told to fully disable their security measures and their VPNs I’ve been trying to backup my phone using your services and it wouldn’t even work and my mobile data only took about 15 minutes and supposedly have a super high speed internet service and it doesn’t even work
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Pray to god you never have to call customer service
100% automated garbage that will lead you in circles and accomplish nothing.
The app will not link with my router and the dish
I can not get my app to load my Starlink data for my WiFi and it will not connect to the router and if the connect to Wi-Fi or connect to Starlink pops up, and if I connect to Starlink, it just pulls up my profile any help would be appreciated
Great for traveling but no refund?
I currently got one and didn’t know I had to cancel my plan since my Starlink is disconnected I didn’t think it’ll make me continue paying. Got sent an invoice and now I have to pay $80 for nothing because I only got the Starlink because I was traveling at a place with no WiFi. I contacted support and I can’t even get a refund. So now I have an active plan that I’m not going to use.
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In app spam
Don't need to keep spamming the referral. Stop it.
Acesso remoto
Não consigo mais ver quem está acessando rede da starlink, de longe. Antes eu conseguia ver todos os aparelhos conectados
Do better
Something did not tell you is if you skip a subscription for a month you have to pay a activation fee, which is a times up to $200 painful subscription again meaning if you have to travel and you don’t pay for a month on coming back, you have to be a reactivation fee before subscribing. I don’t know if this is even legal. I believe you have the right to stop on continue using their service when you want to. But instead, you are forced to be a reactivation fee, which is sometimes two or three times higher than the subscription fee it’s self
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Be careful with billing
Tried to cancel 8 hours into a new month. Haven’t even turned the device on this month. 0gb usage. Will be getting charged the full $175 for the month, and Grok customer support claims they simply “can’t prorate, refund, or cancel mid-cycle for unused service”. They could, they just don’t want to. Any company with good customer service would give their customer a refund here.
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I don’t know what the heck is going on with this app but it totally blackouted multiple times
I don’t know what the heck is going on with your Starlink app but it keeps going totally blank and the entire screen of the app is black and you can’t see anything at all and it has done this multiple times now and even after updating the software
And I will also just state that people didn’t pay for other subscription to other types of security measures and VPNs so we have to disconnect them and they should work perfectly fine with all other types of applications and services and especially with today’s technologies and the help of artificial intelligence there shouldn’t be any problems with these types of apps and services working in conjunction with each other
And I will also just state that people didn’t pay for other subscription to other types of security measures and VPNs so we have to disconnect them and they should work perfectly fine with all other types of applications and services and especially with today’s technologies and the help of artificial intelligence there shouldn’t be any problems with these types of apps and services working in conjunction with each other
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Não cancela a assinarura
Pedi cancelamento duas vezes em meses diferentes e continua debitando do meu cartão
App and customer support terrible
Their system lost my account but kept charging and then refunding my bank account and then they deactivated my service and locked me out of my account. What a waste of time for a service that is average at best. They will have to pay me to have their services again. Stay away. There are better options
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Wow
Ridiculous!!! After spending 3 hours on the phone trying to solve the problem with the router on my RV they fixed nothing at customer service. Tired and searching for another provider. Cannot believe it was that convoluted!!! D o n e!
Billed after cancellation
They continued to bill me after I canceled the service. Refused to give a refund. Beware
Good but needs more
I wish we may turn off STARLINK from app . Also want to see how hot is terminal . So if there is hot I can turned off from my app and I don’t have to step out to my trunk and disconnect from power outlet .
WORST Customer service
We’ve been using starlink for the last year with no issues until this month. Starlink’s AI fagged our account for “violating terms of service due to patterns consistent with business use”. This caused an automatic restriction of our account, reduced internet speeds, and bricked/locked our personally purchased equipment. We obviously immediately reached out to customer service thinking there must be some mistake. Customer service repeatedly stated they could not help us even after escalating the ticket 3x to their “leadership team”. This “leadership team” could not explain why the account was flagged, what metrics they monitor to make this auto-determination, or offer any resolution other than switching to a business plan that would cost $500+ per month for worse service.
We have been paying for “unlimited” service for the past year. One customer service rep mentioned that it could be due to increased data consumption over the last month. We are a family of 4 with casual internet use. Had Starlink simply reached out in regard to increased data consumption, we could’ve taken steps to solve the problem. Instead they just to brick our equipment, nerf our speeds, and cancel our service at the end of the billing cycle.
TLDR;
Unlimited data does not mean unlimited data. Starlink nerfed our speeds to 10mbps 10 days into our billing cycle, bricked our personally bought equipment making it non-transferable, and offered ZERO customer service support.
We have been paying for “unlimited” service for the past year. One customer service rep mentioned that it could be due to increased data consumption over the last month. We are a family of 4 with casual internet use. Had Starlink simply reached out in regard to increased data consumption, we could’ve taken steps to solve the problem. Instead they just to brick our equipment, nerf our speeds, and cancel our service at the end of the billing cycle.
TLDR;
Unlimited data does not mean unlimited data. Starlink nerfed our speeds to 10mbps 10 days into our billing cycle, bricked our personally bought equipment making it non-transferable, and offered ZERO customer service support.
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Adequate. Needs Device Controls
It works as expected. Bad weather affects coverage. As the parent of two teens with their own devices, I would like to be able to put specific devices on a regular sleep schedule. As it is, you have to manually pause and unpause specific devices to restrict their Wi-Fi access. If you pause a device, all the user has to do is “forget” your Wi-Fi network, reconnect, and they’re back on. The other option is to put the entire Starlink system on the same sleep schedule, which would include our wifi enabled security cameras and, for example, my laptop, which I may be working on late into the night for grad school, beyond when my kids devices would be in use. I also want individual devices and their names to be remembered. We enjoyed all these capabilities with our previous internet provider so I’m sure it’s possible for Starlink to achieve as well.
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