Avoid this lender at all costs.
I tried to foreclose my loan well before it progressed further, but the app displayed an unexplained foreclosure amount. I immediately raised a support ticket, received only automated responses, and got no meaningful resolution.
Today, my EMI bounced because the foreclosure issue was still unresolved. Instead of fixing the issue, they added another ₹2,500 in charges. Now, when I’m trying to pay and foreclose the loan, the app throws a technical error and won’t let me complete the payment. So for a loan of 2.5L for 20days I have paid additional 34,000rs as charges. I wonder how government is letting such frauds loot people.
So let me get this straight:
* No proper customer support.
* Automated replies with no resolution.
* Extra charges added while my complaint was pending.
* Technical errors preventing foreclosure even when I’m ready to pay.
This is completely unacceptable for a financial company. If your own app prevents customers from making payments and then you charge them for the resulting delays, that’s a serious failure of customer service and system reliability.
I sincerely hope no one else has to go through this frustrating experience.
Today, my EMI bounced because the foreclosure issue was still unresolved. Instead of fixing the issue, they added another ₹2,500 in charges. Now, when I’m trying to pay and foreclose the loan, the app throws a technical error and won’t let me complete the payment. So for a loan of 2.5L for 20days I have paid additional 34,000rs as charges. I wonder how government is letting such frauds loot people.
So let me get this straight:
* No proper customer support.
* Automated replies with no resolution.
* Extra charges added while my complaint was pending.
* Technical errors preventing foreclosure even when I’m ready to pay.
This is completely unacceptable for a financial company. If your own app prevents customers from making payments and then you charge them for the resulting delays, that’s a serious failure of customer service and system reliability.
I sincerely hope no one else has to go through this frustrating experience.
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Worst Customer Service and Worst app for adding too much extra charges for everything
I have taken a loan from them firstly they showed EMI amounts which were appropriate for the loan but when they gave the loan then they added more into it and which wasn’t a bit appropriate, then I talked to their Customer Care they told me that in starting it was showing approximate, so we can’t do anything, but it wasn’t written anywhere that it is approximate and why it’s written approximate EMIs, don’t they know how much they gonna charge and there are lot of problems after these problems like they won’t tell you that they are gonna extra charge from you if you give money on due date, you have to give them three four days before due date, they are SCAMMERS they want to bankrupt peoples who are in need of money, they don’t have humanity to tell people that what are gonna be charges for every normal thing, they just give surprise charges, which are not normal charges, on anything and you can do nothing about it, and if you mail or call them, then they will issue the ticket that they will look into in 24 hours so that they will waste your 24 hours for nothing.
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Response from developer
Dear Customer, We’re sorry to hear about your experience. Your feedback is valuable to us, and we’d like to make things right. Please connect with us at www.stashfin.com/customer-services so our team can assist you promptly. – Team Stashfin
THANK YOU SO MUCH
I am a newly employed person, I made many financial mistakes but never missed any loan repayment.
At a time where it was too difficult to manage my payments; I found Stashfin. Although I tried while I was working Part time and I got rejected. Stashfin gave me a chance again; it was not just to be financially free but also another chance to rebuild my career and life.
There is a price to everything, and the interest is what I think of my way of expressing Gratitude to you.
Thank you Stashfin, I hope I wont face any struggle while repaying.
At a time where it was too difficult to manage my payments; I found Stashfin. Although I tried while I was working Part time and I got rejected. Stashfin gave me a chance again; it was not just to be financially free but also another chance to rebuild my career and life.
There is a price to everything, and the interest is what I think of my way of expressing Gratitude to you.
Thank you Stashfin, I hope I wont face any struggle while repaying.
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Response from developer
Dear Customer, Thank you for your rating! ⭐ We appreciate your feedback and would love to understand your concerns better. Please reach out to us at www.stashfin.com/customer-services. so we can assist you and improve your experience. Looking forward to serving you better! - Team Stashfin
Disappointed
I have been a loyal user of this app for the past 3.5 years and have availed multiple loans during this period. All my EMIs have been paid on time without fail, through auto-debit. Despite maintaining a perfect repayment record, I am now unable to access the credit line without any clear reason or explanation.
This situation is extremely disappointing, especially when the credit line was promoted by the company’s sales representatives as being similar to a credit card—reliable and accessible during emergencies. Unfortunately, that assurance has proven to be misleading.
I believe customers who have consistently demonstrated financial discipline deserve transparency and continued access to the services they were promised. I hope the company takes note of this and works towards resolving such issues fairly.
This situation is extremely disappointing, especially when the credit line was promoted by the company’s sales representatives as being similar to a credit card—reliable and accessible during emergencies. Unfortunately, that assurance has proven to be misleading.
I believe customers who have consistently demonstrated financial discipline deserve transparency and continued access to the services they were promised. I hope the company takes note of this and works towards resolving such issues fairly.
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Response from developer
"Dear Customer, Thank you for rating us highly and choosing us as your preferred lending App. We strive to provide outstanding service to all our customers and we promise to continue improving your experience on Stashfin. -Team Stashfin"
Smooth Journey
I first downloaded the app, I was a bit nervous about the verification steps. They asked for address proof and some additional details, which seemed thorough but necessary. I followed the process carefully, uploading all the documents they requested. At each step, I received clear updates and helpful tips from their support team, which made the whole experience much easier.
Though my application didn’t go through in the end, I truly appreciated the honesty and clarity in their communication. They explained the eligibility criteria well, and I felt like they genuinely cared about ensuring the right people got approved. It was a learning experience, and I feel confident that next time I apply, I’ll have a better chance.
Though my application didn’t go through in the end, I truly appreciated the honesty and clarity in their communication. They explained the eligibility criteria well, and I felt like they genuinely cared about ensuring the right people got approved. It was a learning experience, and I feel confident that next time I apply, I’ll have a better chance.
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Response from developer
Dear Customer, We’re thrilled to receive your 5-star rating! 🌟 Thank you for trusting Stashfin as your preferred lending app. Your support motivates us to keep delivering an exceptional experience. We look forward to serving you again and will continue working to make your journey with us even better! - Team Stashfin
