Logged in once, now I can’t get access
Managed to log in once, now I can’t seem to log in ever again. Even the website won’t send a verification code. I would avoid this app and certainly don’t try to buy a digital subscription, just get a paper copy in the post. It’s 2025 and Bauer can’t build an app properly!
Digital Subscription
I was given a Digital Subscription as a gift from my son this Christmas. I was notified of the gift, but no instructions or contact details whatsoever were attached. Since then, I have been unable to access any part of the magazine and have been involved in endless correspondence with the publishers. Accounts have been re-set, log ins reloaded, Apps deleted and uploaded again with no result. I have asked for the subscription to be cancelled and the payment returned to my son. Never Again.
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Response from developer
Thank you for taking the time to give us your feedback. We take our customers' wishes very seriously and we are sorry that we have not met your expectations. We have discussed the problem you mentioned with our developers and are working on a solution. In this way, we want to ensure that our high standards are always met in the future.
Slow, badly designed and full of bugs
The magazine is great but the app… I am so done with it.
Bugs left right and centre, some of which I reported 2+ years ago but in short: you can guarantee that whilst you’re reading, you’ll turn a page and the next spread will just be totally blank. Won’t load, nothing you can do will make it load.
The featured stories on the app homepage sometimes change with every issue but sometimes sit there for 3-4 months and the archive section appears to be the only way to actually read the whole magazine, the rest of the app is just a jumbled selection.
Not only that but half the time the app is just ridiculously slow to load even on a high speed internet connection.
Great magazine but the rebuilt app launched last year (I think?) solved literally none of the problems and managed to create more. If I could digitally subscribe any other way, I would
Bugs left right and centre, some of which I reported 2+ years ago but in short: you can guarantee that whilst you’re reading, you’ll turn a page and the next spread will just be totally blank. Won’t load, nothing you can do will make it load.
The featured stories on the app homepage sometimes change with every issue but sometimes sit there for 3-4 months and the archive section appears to be the only way to actually read the whole magazine, the rest of the app is just a jumbled selection.
Not only that but half the time the app is just ridiculously slow to load even on a high speed internet connection.
Great magazine but the rebuilt app launched last year (I think?) solved literally none of the problems and managed to create more. If I could digitally subscribe any other way, I would
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Response from developer
Hi A12345L, thank you for taking the time to leave your feedback. We regret that you have technical problems with the app. We strive to improve our apps with every update. If you have further problems, you can send us an email to appsupport_de@bauermedia.com. Kind regards
Great Articles Month after Month
I’ve really enjoyed this subscription. It continues to provide up to date articles on the various Heritage Railways while addressing issues that affect all Heritage Railway enthusiasts.
Response from developer
Thank you for your positive feedback! We appreciate your kind words and are very pleased that you had a great experience with us. We strive to provide the best customer service and we are pleased to hear that we succeeded. Thank you again!
Steam Railway
Don’t like new format. No sense of reading a magazine. How to use this app didn’t load!
Response from developer
Hi RogerJHS, thank you for taking the time to send in your feedback. We are sorry to hear you are not enjoying the new format. If you are looking to the old format of the magazine, this is not lost and can be found in the archive section of the app. We would be happy to assist with any other questions, if you reach out to us at appsupport_uk@bauermedia.com and hope that you will be able to enjoy the digital magazine! Kind regards, your app team
Logging in - CAN’T
I love this magazine but now that they have changed (updated) the app, Safari won’t let me log in with my normal log in details because there are too many “redirects” and Safari recognises that as a possible security issue. No doubt many other users are having the same issue!
Steam Railway
Too much narrow gauge coverage. Too little interesting reading. On balance prefer Heritage Railway
Response from developer
Thank you for your feedback. We will work on it!
No magazines
I haven’t received a copy since March. It is nice that I can see them online but since this is restricted to my cell phone it is almost impossible to read.
Steam Railway
Best publication around for up-to-date news on the preservation movement, mainline news, historic articles for the railway enthusiast
Response from developer
Hi SteamLover, it is great to hear you are enjoying the app. Thanks so much for your support and taking the time to leave your feedback!
I hate it
I Make more please where you don’t have to pay.
Not impressed with version 7
New version has a number of issues for me.
Pages do not swipe across on iPad as clean/sharp as previous version.
Pages do not fill the screen, you can see parts of an adjacent page which distracting.
The table of contents has moved from the bottom of the screen to the top right hand corner and takes up far too much space. It was much better in the old version.
To add a book mark you have to use the menu in the top left hand corner and there does not seem to be an option to add a note.
The feedback option only works if you have email configured on that device.
All in all poor upgrade!
Pages do not swipe across on iPad as clean/sharp as previous version.
Pages do not fill the screen, you can see parts of an adjacent page which distracting.
The table of contents has moved from the bottom of the screen to the top right hand corner and takes up far too much space. It was much better in the old version.
To add a book mark you have to use the menu in the top left hand corner and there does not seem to be an option to add a note.
The feedback option only works if you have email configured on that device.
All in all poor upgrade!
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Excellent
Packed with useful and interesting information. Attractive layout.
Great to get on iTunes
I enjoy getting several British train mags on ITunes. They give me all the news on the steam railway scene.
Doesn't recognise me as a subscriber!
This is the second Bauer subscription I have had, and both times I have had problems trying to persuade the app not to charge me for magazines I had already subscribed to! But once you get in – which I have yet to do for this magazine – the pages are not optimised for an iPad, which means a lots of zooming and scrolling. Very disappointing.
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Ben the J94 steam locomotive!
Steam railway magazine is a brilliant magazine that many railway enthusiasts need to buy! It's simply a must have! And if you're not into steam locomotives you can simply read this magazine and gain knowledge for a future knowledge of railways!
Steam Railway App
I'm not sure that an App can really compete with a printed copy but this one is very good. I find the print quality very good and have no problems downloading. The content is well presented, the photography excellent and the design and format works well. Topical and relevant articles covering the heritage railway scene is consistently included and all upcoming steam events are listed. A super enthusiasts magazine in digital form!
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Outstanding
Value and content that is, well photographed, have been buying paper copy for years the app is probably better quality especially if you view it in landscape
Work in progress
The graphics are poor and blurred. Whilst the magazine content is good, the print is poor and needs considerable improvement.
Wish I was reading the print edition
Wish I was reading the print edition
Poor upgrade
The use of Great in this companies title is misleading. So far the latest version of the app has not delivered. Bad service on regular basis. Now having to download all past magazines. Fortunately for this mag that's not to many copies, but another mag I subscribe to via this same intermediary has many more copies so dread them 'upgrading' that app. Tried the 'restore' option but failed. Sadly this company does not reflect the quality of the magazines by Bauer Media. Don't be mislead either when you think you are emailing or phoning Bauer, as it seems all incoming contact is handled via GreatMagazines.
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Steam Railway
Disappointed with this App. I have used the one for Railway Modeller which is much more robust. On this one the lower buttons don't work properly as you can press the Contents button and scroll along the pages, but when you pick one it stays at the Cover page. If you try again and press Contents the bar disappears without doing anything. To find a page you then have to swipe many times and if you do too many it crashes.
A video link just took me out of the App.
Otherwise when it works it is OK as you can zoom into photos, which is the main reason I purchased the App, also to reduce storing paper copies.
I am using an iPad and iOS 5.1.1 with 50+Gb available.
A video link just took me out of the App.
Otherwise when it works it is OK as you can zoom into photos, which is the main reason I purchased the App, also to reduce storing paper copies.
I am using an iPad and iOS 5.1.1 with 50+Gb available.
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