Logged in once, now I can’t get access
Digital Subscription
Response from developer
Thank you for taking the time to give us your feedback. We take our customers' wishes very seriously and we are sorry that we have not met your expectations. We have discussed the problem you mentioned with our developers and are working on a solution. In this way, we want to ensure that our high standards are always met in the future.
Slow, badly designed and full of bugs
Bugs left right and centre, some of which I reported 2+ years ago but in short: you can guarantee that whilst you’re reading, you’ll turn a page and the next spread will just be totally blank. Won’t load, nothing you can do will make it load.
The featured stories on the app homepage sometimes change with every issue but sometimes sit there for 3-4 months and the archive section appears to be the only way to actually read the whole magazine, the rest of the app is just a jumbled selection.
Not only that but half the time the app is just ridiculously slow to load even on a high speed internet connection.
Great magazine but the rebuilt app launched last year (I think?) solved literally none of the problems and managed to create more. If I could digitally subscribe any other way, I would
Response from developer
Hi A12345L, thank you for taking the time to leave your feedback. We regret that you have technical problems with the app. We strive to improve our apps with every update. If you have further problems, you can send us an email to appsupport_de@bauermedia.com. Kind regards
Great Articles Month after Month
Response from developer
Thank you for your positive feedback! We appreciate your kind words and are very pleased that you had a great experience with us. We strive to provide the best customer service and we are pleased to hear that we succeeded. Thank you again!
Steam Railway
Response from developer
Hi RogerJHS, thank you for taking the time to send in your feedback. We are sorry to hear you are not enjoying the new format. If you are looking to the old format of the magazine, this is not lost and can be found in the archive section of the app. We would be happy to assist with any other questions, if you reach out to us at appsupport_uk@bauermedia.com and hope that you will be able to enjoy the digital magazine! Kind regards, your app team
