SteelSeries Arctis Companion User Reviews

What users say

Top reviews

Almost 5 Stars

Would be 5 stars if you could do firmware updates from the app

Can’t update

Connects only sometimes

Perfect and Easy

This app makes adjusting my SteelSeries audio settings quick and simple. The layout is clean, everything is easy to understand, and switching presets only takes a few seconds. It works smoothly and gives me exactly the sound I want without making anything complicated. Highly recommend it to any SteelSeries user.
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Response from developer

Hey there, thank you so much for the feedback! We are glad to hear you are enjoying the app and your headset! We are always looking into ways of improving our app and user experience!

Can’t connect

I can’t connect the headphones to my phone to get in the app

My arctis nova cant be used by the app

My headset is connected via bluetooth to my phone ive tried everything and the app still says ( searching for device)

Can’t Connect Nova 7X Gen 2 After Recent Update

Ever since the last update that happened on 2026/07/07 the companion app won’t detect my Arctis Nova 7x Gen 2. They are connected to my phone and I can listen to audio like normal over bluetooth but the app will be stuck in the searching state

Well Bolted Together (

I have concerns but they are unsubstantiated as of now. Not iOS related but they need ARM support

Love my nova 3x wireless

I came from using the Arctis Nova 1x and the xbox wireless headset. The Nova 1x always sounded great on console but I wanted to be able to do adjustments but I don’t have PC access. I decided to try the Nova 3x wireless with this companion app and I am so happy I did. I’m definitely not a tech guy and I was able to read some instructions, download the app and connect to it and use the presets for whatever Xbox game I want to play. The Nova 3x wireless is far superior to the Xbox wireless headset and the Nova 1x because of this app. The sound is amazing and I have had zero issues to date. Thank you for helping a combat veteran with horrible hearing and almost zero tech experience be able to hear, while gaming, with pinpoint accuracy and amazing clarity.
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Response from developer

Hey there, thank you so much for the feedback! We are glad to hear you are enjoying the app and your headset! We are always looking into ways of improving our app and user experience!

Noice

You have to have your console (or whatever you use these for) off to connect your Arctis to the app to customize it, but other than that, it’s a great headphone!

Stuck on connecting page

I just bought the wireless 5x and it is just stuck on the connecting page

AMAZING!

I love this app so much I’ve seen a lot of hate on it and I was thinking it wasn’t that good but its so good on competitive games like arc raiders and the finals is where this app shines because I have never really been good at these games but because of the amazing presets the app has I was easily able to pickup on footsteps and zip wires I’d like to see a voice changer in the app since console players don’t really have access to that stuff like that and it would make this app so unique🥹
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No Nova Pro Wireless option

Says my base station needs and firmware update and messing with my mic audio need to update it but can’t without laptop and gg app

Great but some annoying software quirks

Everything is generally good customization and functionality aside from wear sense constantly reverting back to being on.

Music

Steelseries elite & app replaced all headphone in my collection. Super good

Help ?

I’ve used this app many times for my artic nova X3 but I’ve just reinstalled it because I need to tweek about with my settings and it’s saying
I need to connect blue tooth the blue tooth is connected but it won’t let me do anything else with the app

Nova Pro Wireless Missing

The fact that SteelSeries’ flagship headset, the Arctis Nova Pro Wireless, is not supported while cheaper models are listed is ridiculous. I paid a premium price expecting a premium ecosystem, but instead I downloaded the official app and found that my headset doesn’t even exist in the device list.

This is a terrible customer experience and makes the app feel unfinished. Premium customers deserve better support than this.
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Good

It’s good just needs true customizable equalizer settings :(

Connectivity issues

Headset fails to connect numerous times…

connection problem

When did you add the Nova Pro Wireless connectivity option?

Not Pairing

I recently bought an Arctis Nova Elite headset. I’m able to connect through Bluetooth on my phone but I’m not able to connect them to this app. I tried uninstalling the app, unpairing/repairing the Elites to my phone…still stuck on “Initializing device”.

Doing some research, it seems to be a common problem with SteelSeries wireless headsets. Incredibly disappointing and I’ll likely be returning the headsets especially considering Elites are $600. I’d also go as far as not recommending any SteelSeries wireless headsets in general.
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