Woah
won’t let you publish videos
Response from developer
Hey Goku1907, That sounds incredibly frustrating—especially after reaching out multiple times. I completely get why you're upset. I want to personally take a look at what's going on with your account. To figure out why videos aren't publishing, could you reply with: The email you registered with: Project id: I'll dig into the logs and get you a clear answer on what's blocking this. If we can fix it, great. If not, I'll outline the next steps for you—no empty promises, just honesty. Let me know and I'll get on it right away. Thanks, Team Steve AI
Right
Poor service; no refunds
I contacted support the same day to request a refund, explaining the situation and that I no longer used the app. They refused, citing a no-refund policy, even though the renewal had just occurred. Offering a free future subscription instead of refunding a charge for a service I don’t want was not a reasonable solution.
The app itself didn’t provide enough value to justify the cost, and the customer service experience left me even more disappointed. There are better alternatives available with more features and more customer-friendly policies.
Steer clear of this app!!!
Response from developer
Dear PRM 777, Thank you for sharing your feedback, and we are truly sorry to hear about your frustrating experience. We completely understand how stressful unexpected renewal charges can be, especially when you feel the tool hasn't met your team's needs for video generation. While our standard policies are in place to keep subscriptions consistent, we always want to ensure our enterprise users feel supported. We want to take a closer look at your case to see how we can make this right for you. Could you please reach out to our dedicated escalation team directly at team@steve.ai with the following details? The email address associated with your account Your Support Ticket number (if you have one) A reference to this review We genuinely value your feedback regarding our features and customer service, as it helps us improve Steve AI for everyone. We look forward to hearing from you so we can assist you further. Warm regards, The Steve AI Team
