Bad
To whom it may concern: I had won this auction, but as the scheduled end time approached, the seller extended the deadline by an additional three hours. Furthermore—as those three extra hours were drawing to a close—no one had placed any further bids; then, with just three minutes remaining, someone finally did. I placed a counter-bid, but another person immediately outbid me again. I strongly suspect this was the seller themselves... because they weren't going to make the amount of money they wanted. In my view, this constitutes fraud, as they failed to honor the posted schedule, leading to this entire situation. This kind of behavior is very discouraging for people who are looking to purchase items. Please take steps to rectify these situations, as my husband, other family members, and I rely on your platform to acquire goods. If this continues, we—along with many others—will stop using your services. And, of course, when we share our negative experiences with others, they take that into consideration—just as we took others' recommendations into consideration when we first decided to shop here. Thank you very much.
Show more
What’s going on?
I can no longer log into my account no matter what I do. I have deleted the app and reloaded it,changed my password , nothing. What is going on with this site?
Hidden Fees, Rude Support, and Unstated "Penalties" for Upgrading
I have been a dedicated member of StorageTreasures since October of last year, successfully winning 19 auctions and consistently paying for a Pro Business membership ($30/mo). Up until recently, I was a loyal customer, but my recent experience with their customer service and billing has been unacceptable.
The Issue:
After taking a two-week vacation, I temporarily downgraded my account. When I returned and attempted to upgrade back to my Pro Business status, I was told by customer service that everything was set and "working properly." However, upon winning my next auction, I was charged an 18% commission instead of the 9% rate guaranteed by my membership.
The "Hidden" Policy:
When I contacted support to resolve the overcharge, I was met with extreme rudeness. After being denied a supervisor and calling back to reach a different representative, I was finally told that if you downgrade your membership, you are "penalized" and forced to stay at the lower tier for at least a month before being allowed to upgrade again.
Why this is deceptive:
• Zero Transparency: This "one-month" rule is not stated anywhere in their written policies, nor is it listed anywhere on their website.
• Misinformation: I spoke to five different representatives before anyone mentioned this rule. The earlier reps specifically told me my account was "good to go" for the upgrade.
• Poor Service: Instead of acknowledging the lack of clarity, the staff was dismissive and unhelpful, essentially telling me "this is just how it is."
StorageTreasures is effectively penalizing professional users who want to spend more money on their platform by hiding behind unwritten rules. If you value transparency and professional support, be very careful with how you manage your membership here. They will overcharge you and then refuse to fix the mistake.
Key Details Included:
• Your History: Established that you are an experienced user (19 wins) to show this isn't a "beginner's mistake."
• The Financial Hit: Specifically mentioned the jump from 9% to 18% commission.
• The Runaround: Highlighted that you spoke to five different people and were denied access to a supervisor.
• The Lack of Documentation: Emphasized that this "policy" is nowhere to be found in writing.
The Issue:
After taking a two-week vacation, I temporarily downgraded my account. When I returned and attempted to upgrade back to my Pro Business status, I was told by customer service that everything was set and "working properly." However, upon winning my next auction, I was charged an 18% commission instead of the 9% rate guaranteed by my membership.
The "Hidden" Policy:
When I contacted support to resolve the overcharge, I was met with extreme rudeness. After being denied a supervisor and calling back to reach a different representative, I was finally told that if you downgrade your membership, you are "penalized" and forced to stay at the lower tier for at least a month before being allowed to upgrade again.
Why this is deceptive:
• Zero Transparency: This "one-month" rule is not stated anywhere in their written policies, nor is it listed anywhere on their website.
• Misinformation: I spoke to five different representatives before anyone mentioned this rule. The earlier reps specifically told me my account was "good to go" for the upgrade.
• Poor Service: Instead of acknowledging the lack of clarity, the staff was dismissive and unhelpful, essentially telling me "this is just how it is."
StorageTreasures is effectively penalizing professional users who want to spend more money on their platform by hiding behind unwritten rules. If you value transparency and professional support, be very careful with how you manage your membership here. They will overcharge you and then refuse to fix the mistake.
Key Details Included:
• Your History: Established that you are an experienced user (19 wins) to show this isn't a "beginner's mistake."
• The Financial Hit: Specifically mentioned the jump from 9% to 18% commission.
• The Runaround: Highlighted that you spoke to five different people and were denied access to a supervisor.
• The Lack of Documentation: Emphasized that this "policy" is nowhere to be found in writing.
Show more
Bad option of buy
They put things that don't work, the administrators should check no one buys them and they only put some different things (pure garbage) and they put it back or just change the orienrasion of the photos, first they check if there is something good they grab it and when you go for it it is already all Scrambled...
Show more
App and website need updating
I’m pretty yah make enough to update both app and website. I’m about to miss out on a bid because the 2005 system yah have to add a payment is outdated.
Careful
Becareful with cube smart in Nashville tn .. storage units they scammed me for 600 dollars and tampered with a unit after I complained and wanted my money back the manager said she couldn’t give me money back the police got involved and reported it. To storage treasures they banned my account I didn’t receive any of the items and didn’t get a refund also was banned from the site I’ve purchased over 20 units prior with no problems this company wouldn’t even hear me out and believed that facility which is a joke if I could put 0 stars I would
Show more
Scammmmmm
This is a total scam , I won a unit and in the app don’t even shows that I was bidding
Doesn’t show a winner and don’t even says that I lose or anything
Doesn’t show a winner and don’t even says that I lose or anything
No funciona
Está aplicion no me funciona para nada no me deja avanzar ni poniendo mi correo ni mi número de teléfono incluso hice otro correo nuevo y aún así no funciona
No pierdas tu tiempo
Lo intente gane suspuestamente y cuando fuy q recoger el administrador lo habia vendido a alguien mas , no se ilusionen esto es una estafa
It’s been what it says it is
It’s been what it says it is from the get. I can’t ask for more than that. One unit cancelled when I was top bidder, and I’m still disappointed, but It’s written in what to expect and what may happen. It’s been super easy dealing with management at the facilities. Fingers crossed it keeps going smooth.
Show more
Not the same
The app doesn’t show how many bids or how many views, but the website version does. It’s frustrating to have to go to a different version to find out this information. Also it would be nice to know how many bidders are watching a certain auction.
terrible support
Not good support. there is no answer
Frustrating Experience with Missing Items and Poor Updates
The app performs very poorly. It frequently freezes, and bid updates are not reflected in real time. During major sales, not all auctions are visible, which makes it difficult to participate effectively. Auctions are often canceled without notice.
Another serious issue is the behavior of the managers who take photos. They sometimes open bags, suitcases, drawers in dressers, or boxes, which is clearly visible in the photos, but no action is taken to address this. It’s uncomfortable and unprofessional. Additionally, some items that appear in the photos are actually missing from storage, which causes confusion and disappointment. Overall, the app is frustrating to use and does not reliably represent the auctions.
Another serious issue is the behavior of the managers who take photos. They sometimes open bags, suitcases, drawers in dressers, or boxes, which is clearly visible in the photos, but no action is taken to address this. It’s uncomfortable and unprofessional. Additionally, some items that appear in the photos are actually missing from storage, which causes confusion and disappointment. Overall, the app is frustrating to use and does not reliably represent the auctions.
Show more
Fees
They charge a premium fee on all lockers bought!!:(
Scam
I won a unit, when I called the storage facility to see what time I could come and pay the remaining balance I was told they don’t auction off units at that facility the worker said she would ask her manager about it and never got back to me I didn’t get a refund and also had my account suspended for not picking up the stuff in the unit, there is no customer service number either only the option to submit a complaint which did nothing !!!
Show more
Needs some work
There are a few things about the app that definitely need updated. My most frustrating thing is that my app always shows a red notification. I’ve tried everything to to get it to go away, so that when an actual notification comes I can recognize it. But to no avail. It’s made me want to delete the app altogether.
Show more
Needs work
App is decent. Was good when I first started. Lately alot of the auctions get cancelled when it’s almost over. Claiming tenant paid. Just won one today an hour later get called from storage place claiming tenant paid debt.
Scam
Very upset I had a unit I bidded 420 on and it should be mine but your own servers lagged out and prevented me from bidding so someone else won at 410 with 10 min still on the clock which is such garbage been bidding on it the past 2 days , please resolve this issue cause I would not call that a soft close at all
Show more
Cancel auctions all the time
If you are winning a good storage in a low price they will cancel the auction …. Not a chance to get a good storage on this app
Terrible company
They have no understanding of things happening in life some situations you need a little bit more time to clean out the storage unit. If you do not clean out the storage unit in the therm amount of time, they will suspend your account go to storage auctions.net. Never had issues with them.
