Absolute mess
Approximately one week ago, I activated your advertised 7-day free trial with the explicit intention of thoroughly evaluating your platform's capabilities and user experience. However, from the outset of this trial period, I regrettably encountered severe and persistent technical impediments. The platform consistently proved inaccessible, marked by recurring website downtime and an inability to successfully log in, thereby preventing any interaction with the service's features.
Three days into the trial, I proactively contacted your support team via email to report these critical access issues. To date, I have not received any acknowledgement or response to that communication, leaving my concerns unaddressed.
Despite these ongoing operational failures and my complete inability to utilize or even access the service throughout the trial duration, my account was subsequently debited for a full subscription fee. This situation is particularly concerning, as the fundamental purpose of a free trial — to afford prospective users the opportunity to assess the product before committing to a subscription — was entirely undermined by your platform's unavailability. It directly contradicted the promotional emphasis on a "much improved" website experience, which unfortunately was not reflected in my actual encounter.
Given that I was demonstrably unable to access or derive any benefit from the service for which I have been charged, I respectfully request a complete reimbursement of the amount debited from my account. I kindly ask for this refund to be processed without delay.
Thank you for your prompt attention to this matter
So easy!
I love that I can have my family search memories imported. It makes it very easy to take pictures that other people have published, find a census record or other Historical document, or even a newspaper clipping from Storied and quickly create a meaningful story about the person and who they were. It’s not just about charts and dates. The stories matter so much and I love that Storied gets that.
Every time I share a story that I have written, it almost always spark deeper discussions about our family. I almost always get additional information, photos, or resources. Especially from my parents, which matters a great deal as they are getting older.
I truly love what Storied is doing and how it enriches my love and appreciation for the people who came before me.
Response from developer
That’s awesome to hear! It sounds like you’re making the most of those little moments to create something truly special. The ability to quickly capture memories—complete with pictures and audio—makes storytelling so much more personal and engaging. It’s great that you find it easier and more meaningful than other platforms. Thanks for sharing your experience! If you have any questions or testimonials, please let us know by reaching out to our team. FRIENDLY HELP AVAILABLE Mon-Fri: 8am-5pm MT (800) 848-0224 customerservice@storied.com
Family history at my fingertips
Amazing App
Response from developer
Thanks for sharing your love with Storied! We're happy to hear that you love what you've been doing so far with your family history. If you have any questions or testimonials, please let us know by reaching out to our team. FRIENDLY HELP AVAILABLE Mon-Fri: 8am-5pm MT (800) 848-0224 customerservice@storied.com
Can't Access App
Response from developer
Thank you for sharing your feedback. I'm sorry for the issues you're experiencing with logging into the Storied App. We are dedicated to solving any issue you might have, and would be eager to look into this further. Please reach out to our customer service team so we can understand this issue in further depth and solve the problem for you. Thanks, Storied Customer Service FRIENDLY HELP AVAILABLE Mon-Fri: 8am-5pm MT (800) 848-0224 customerservice@storied.com
