I tried the free trial for my children and it was such a blessing, not just for them, but even for me as I incorporated the app as part of our bedtime routine. Until I purchased the subscription in my iPhone and then I tried accessing the app in my children’s tablet. The app got me out of the account and I couldn’t access it in neither devices. I paid the $59 for the year, it shows I have the subscription, but can’t access it. I tried canceling the subscription, emailing many times Apple and the developer and received no response. I really dislike giving the app a bad review because the app itself it’s wonderful and we miss it, but I not only lost the money, but I can’t even use it and having to find time for all this it’s so inconvenient. I really hope the developer can figure out a better user interface when dealing with the subscription process to avoid future issues like this and improve the customer interface experience.
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Response from developer
Hi 🙏 I’m so sorry for everything you’ve been through. A real person is handling your case and will follow up. What you describe shouldn’t happen, and we want to fix it for you.
Please email info@familify.com with:
• your registered email
• the devices you used
• a screenshot of the subscription
We’ll help you regain access as quickly as possible