Do not even try it
I wish I did my research before switching my business line to string. The calls would drop within 3-10seconds and then I would not be able to call back. Then my line cut out completely and sent people straight to voicemail.
I lost so much business. Their customer support is non-existent. You cannot get anyone on the phone and have to wait days for email replies that are generic.
I finally got my line changed to Ring Central and they are amazing! Highly recommend.
I lost so much business. Their customer support is non-existent. You cannot get anyone on the phone and have to wait days for email replies that are generic.
I finally got my line changed to Ring Central and they are amazing! Highly recommend.
Show more
Don’t waste your time or money
I’ve used String now for 4 years, Nov 2020 to be exact, and when I tell you this app does not get better - even that’s a case understatement.
I was worried, but later had high hopes when they were bought out by Number Barn, yet they seem to have forgotten about the app too. I’ve also been in contact with their support team to try and resolve issues. They’re fixed for a few weeks, but then the issues come right back.
• Most times the website loads to a white screen, I’m lucky to even get in
• App loads message threads out or order
• tapping into a thread does not load any part of the conversation
• sending a message in the thread works, but you wouldn’t know because, well, the thread doesn’t load
• Tapping a thread with a contact you thought you were going to loads an entirely different number/contact at the top, still with no content
At this point, I’m only using it for notifications that messages came in so I can then go spam reload / clear cache on my computer until the page loads so I can respond to clients.
I was worried, but later had high hopes when they were bought out by Number Barn, yet they seem to have forgotten about the app too. I’ve also been in contact with their support team to try and resolve issues. They’re fixed for a few weeks, but then the issues come right back.
• Most times the website loads to a white screen, I’m lucky to even get in
• App loads message threads out or order
• tapping into a thread does not load any part of the conversation
• sending a message in the thread works, but you wouldn’t know because, well, the thread doesn’t load
• Tapping a thread with a contact you thought you were going to loads an entirely different number/contact at the top, still with no content
At this point, I’m only using it for notifications that messages came in so I can then go spam reload / clear cache on my computer until the page loads so I can respond to clients.
Show more
Service works, mobile app is incredibly buggy and bad.
Started off promising, then they got bought by Number Barn and seem to be the forgotten service. App has been incredibly buggy with every update, often push notification badges don’t clear, text threads are slow to update and sometimes show off screen, and a number of other weird usability flaws requiring you to end the app and reopen to hope it fixes.
Use the website primarily and this app as a backup and you’ll be okay.
It could be MUCH better if it was just stable.
iPhones used on: X, 12 Pro Max, 14 Pro Max
Use the website primarily and this app as a backup and you’ll be okay.
It could be MUCH better if it was just stable.
iPhones used on: X, 12 Pro Max, 14 Pro Max
Show more
New user experience
It’s doesn’t have where to sign up on the app
Lost my number, no one to talk to
Had to uninstall and reinstall the app, now I can’t access my account, and there is no one to message or call.
Worst idea ever.
Worst idea ever.
It a Lie
I don’t think this real, my iTunes account got debited and didn’t even load me to a page to sign in or ask me to chose a number, It keeps return to the start and asking me to select important reasons on using which I did multiple time… To me it not real
Exit unpaid account
Please how do i exit unpaid account on my iphone, its stuck, i need to logout and login back. I paid with apple credit and my money is deducted still not working
N mob
Yrn
Want a refund
I literally just downloaded and paid for the subscription and realized this is totally not what I thought I was buying. I immediately cancelled, but doesn’t look like they are giving me a refund. No support and no one to contact.
Calling Is A Bit Buggy
I loved string and use it daily for real estate prospecting. The texting is flawless on both mobile and desktop. The one issue I’m having is with the phone portion of the app. Sometimes I miss calls because there are no badge notifications or Lock Screen, and it leads to missed calls. Also, sometimes missed calls do not show up on the main log panel. This would be great to fix.
Show more
App is buggy
Service works great and the web version so far is flawless. The app is very buggy though. I’m on an iPhone 12 Pro Max running iOS 14.3. If someone calls, my phone rings and it shows it’s coming from String, that’s great. But if I don’t answer that call, there is no Lock Screen notification and no badge icon to show that I’ve missed a call. In fact no clue unless I look at recent calls or open the app. Notifications for text messages work just fine. This has caused me to miss many calls from clients. Also voicemails will not play in app but do on web version. Love the product and idea but these bugs need to be worked out ASAP.
Show more
Game changer for our business
String has proved to be something of a game changer for our business. We have used other enterprise-based texting apps, and they were filled with errors, hidden fees, cumbersome to use, and functionality that seemed out of place and not useful for most day-to-day interactions with customers.
String has been a breath of fresh air. The cost is extremely reasonable, in fact we are paying multiples less than we did previously. In addition we are getting a better service, as measured not just by ease-of-use provide a more important metric of customer engagement.
Any business small medium or large that is looking to interact with their customers in a faster, friendlier and more customer focused manner should strongly consider signing up for String. It’s perhaps our most important app for making sales, increasing our sales, improving our customer engagement, and improving our brand image. We give it a very enthusiastic five stars.
String has been a breath of fresh air. The cost is extremely reasonable, in fact we are paying multiples less than we did previously. In addition we are getting a better service, as measured not just by ease-of-use provide a more important metric of customer engagement.
Any business small medium or large that is looking to interact with their customers in a faster, friendlier and more customer focused manner should strongly consider signing up for String. It’s perhaps our most important app for making sales, increasing our sales, improving our customer engagement, and improving our brand image. We give it a very enthusiastic five stars.
Show more
Bad
I download this app I was unable to signup because they refused to send me invites code to complete my sign up very bad since they don’t want people to use the app too many hype for nothing
Such a cool idea!
String is the product I never knew I needed, but now I can’t imagine life without it. It brings all of the organization of email to your phone number which has been so so helpful. Excited to see it continue to grow!
Better than advertised!
The boosts are awesome! I can’t believe I used to do all of this manually. Makes staying in touch with my clients infinitely easier, and I love the missed call auto replies. Can’t recommend it enough!
Use it all the time
I tried String out for a week with a few clients and fell in love with it. I particularly enjoy using the iOS app. It is so easy to use and really helped me get through my messages & calls quickly and efficiently. Customer support has been super responsive anytime I request assistance.
Has a lot of room for improvement.
I feel like I’ve overpaid for this service. It’s very glitchy at times. It promised to connect with CRM software like HubSpot but I’ve yet to find that. There’s no iPad App. I try to go to the web app but it directs me back to the mobile app which isn’t fitted for an iPad. There are a few cool things like setting up lists and tags but there’s quite a bit of room for improvement.
Show more
Response from developer
Hi there! We're sorry to hear your experiences during our Early Access Program (EAP) have not been 100% -- we try to be widely accessible to our EAP members so we can improve constantly. While we do not have an iPad version of String just yet, our integrations (incl Hubspot) is in Beta and currently available to select members. Would you reach out to us at team@joinstring.com and give us an opportunity to address the issues you've been experiencing? We're also happy to get your String account connected to CRM as well. Thank you! -Team String
Still new
I gave a wrong email address and now, in the verification page there is no Botton to go back or change the email address ! The app is literally stuck !
Extremely Helpful!
I have really enjoyed my String service because it allows effortless communication between my clients who like to text without giving them my personal cell phone or having two separate phones. Now I immediately know if it’s a client texting me, and I can even set up auto responses if they call my String number. This is a great tool for small business owners who are on the go, travel and/or don’t have an actual office. Highly recommend!
Show more
Great app, great team
String is perfect for helping me run my business. I do work in a lot of areas and String has kept me more organized and responsive than ever. Not to mention their customer service is friendly, helpful & responsive, they really listen and care. Excited to see what's in store!
