Horrible Update
I use this app as a customer. I attend mat pilates/spin classes at my local gym and schedules come out every week. i book classes right as the schedule comes out because classes get extremely full. the update has made that process extremely difficult and infuriating. it is not user friendly, it’s slow and everything about it is intolerable. I am dissatisfied to say the least.
Show more
Perfect
This latest update to StudioBookings is well needed and beautifully better than the previous version. I used MINDBODY for many years. They did a similar update that has us down and inoperable for just over 3 months. Not sure why everyone is giving these guys a hard time. It’s great for us so far 👏
The update has made it so much worse
StudioBookings recently redid their whole app and it has made the app intolerable. It’s intolerable both for studio owners and customers. I use it as a customer and I also help a couple studios with their bookings through this app and it has been an absolute nightmare. The discounts don’t work right it freezes when customers book classes. It was down completely for a couple days when it initially came out. It unscheduled people and rescheduled them, gave them extra credits. I have nothing good to say about the version that has came out since the update.
Show more
Horrible updates
The last few updates including the whole remodel has been horrible. I miss the ability to just slide over to each day to book classes and easily reading descriptions. Also, the newest update freezes after every single class I book.
getting Better
They are updating it to make it better. The cost is amazing compared to larger booking apps. We have been using it for years.
Awful Update
New update is terrible!Who thought this was a better idea? So busy. Screen locks after I book a class. I keep having to sign in each time. Loved the old calendar. Never sure if I am booking the correct class. And the updates are constant.
Update is awful
The new update is so busy. I own a Yoga studio and my students are not liking the new updates. Not user friendly at all. Also, during the update the amount of business I lost was very frustrating. There was no communication of the update happening and then when there was issues during and after the update there has been no communication. I do not recommend this app.
Show more
Laggy, crashy, and poorly designed
As my title suggests, this app is broken. Upon scheduling an appointment it crashes. It offers no calendar view — just a strange list of classes with tedious filtering. Each update makes it worse somehow.
Yikes.
Yikes.
Disappointing
There was no consultation that a major update was to occur. Bring back the previous version of this app. The update has been a disaster and I have had great difficulty getting help to remedy the many issues I as the owner of the business and my clients are having with this update. This is affecting my business and incredibly stressful as a business owner who relies on an affective and correctly operating booking app.
Show more
Empeoró
Solía ser una app sencilla y funcional. Pero ahora quisieron cambiar muchas cosas y es muy incómoda de usar.
Not As UserFriendly as Before
This app was pretty easy to navigate but the new update has made it very confusing for me and other gym members to navigate.
Update has broken the app
Had no issues with the app until the recent update, now I can’t access at all on any platforms. If it’s not broken- don’t fix it!!
Not User Friendly
This used to be a great app. Very easy to find and book classes and very user friendly. The recent update makes this the worst user friendly app ever. They over complicated things for no reason. Hard to find and book classes. App freezes every time I book a class so I have to restart it each time
App upgrades
Very Disappointing Technical Support
Our experience with StudioBooking has become extremely frustrating, particularly when it comes to technical support.
We started experiencing significant issues after an app update, including customers being unable to book classes even when they had available credits, credits not appearing correctly, and important account and purchase history information no longer being visible as expected.
Technical problems can happen with any software platform. The real issue is how a company responds when those problems affect its customers.
Unfortunately, getting effective technical support from StudioBooking has been extremely difficult. Response times have been poor, follow-up has been limited, and getting clear information about what is being done to resolve the problems has been a challenge.
For a business that depends on the platform every day to manage reservations and customer credits, this level of support is simply not acceptable. When the system does not work properly, it directly impacts our customers and forces our staff to manually investigate and resolve issues that should be handled by the platform.
What has been most disappointing is not simply that the software experienced problems after an update, but the lack of urgency, communication, and accountability in resolving them.
StudioBooking has useful functionality when everything is working correctly, but technical support is a critical part of any business software. Based on our experience, this is currently one of the platform’s biggest weaknesses.
I hope StudioBooking significantly improves its technical support, response times, and communication with customers when serious issues occur.
Our experience with StudioBooking has become extremely frustrating, particularly when it comes to technical support.
We started experiencing significant issues after an app update, including customers being unable to book classes even when they had available credits, credits not appearing correctly, and important account and purchase history information no longer being visible as expected.
Technical problems can happen with any software platform. The real issue is how a company responds when those problems affect its customers.
Unfortunately, getting effective technical support from StudioBooking has been extremely difficult. Response times have been poor, follow-up has been limited, and getting clear information about what is being done to resolve the problems has been a challenge.
For a business that depends on the platform every day to manage reservations and customer credits, this level of support is simply not acceptable. When the system does not work properly, it directly impacts our customers and forces our staff to manually investigate and resolve issues that should be handled by the platform.
What has been most disappointing is not simply that the software experienced problems after an update, but the lack of urgency, communication, and accountability in resolving them.
StudioBooking has useful functionality when everything is working correctly, but technical support is a critical part of any business software. Based on our experience, this is currently one of the platform’s biggest weaknesses.
I hope StudioBooking significantly improves its technical support, response times, and communication with customers when serious issues occur.
Show more
Update failure
The new update is not very user friendly. The layout is messy. The classes aren’t clear and the ability to view the calendar that use to be so simple now is more complicated. I’m worried of accidentally cancelling a class when all I want to is view the class—and even that doesn’t work. Please revisit this new update and try again.
Show more
😑
After the new update the screen with the training session week is confusing
Not working properly
Since the update if I select a class and add to calendar the app locks up and I have to close and re-open to make another booking. If I do not choose add to calendar then nothing gets added to my calendar. Badly designed new interface too - not properly tested and no adequate feedback me Hanto let the developers know they have not done a good job
Show more
Difficult and recent upgrades are backwards
Really difficult to navigate between studios. This latest update is a massive step back in terms of layout and being able to view classes in a clear way.
Terrible
Please revert to older version. New version is terrible - difficult to navigate and not user friendly or logical at all
A calendar app with no calendar
What was once a relatively simple scheduling app is now a buggy, glitchy app with no calendar view. Why would anyone think this is a good idea?
