Disappointing
There was no consultation that a major update was to occur. Bring back the previous version of this app. The update has been a disaster and I have had great difficulty getting help to remedy the many issues I as the owner of the business and my clients are having with this update. This is affecting my business and incredibly stressful as a business owner who relies on an affective and correctly operating booking app.
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Empeoró
Solía ser una app sencilla y funcional. Pero ahora quisieron cambiar muchas cosas y es muy incómoda de usar.
Not As UserFriendly as Before
This app was pretty easy to navigate but the new update has made it very confusing for me and other gym members to navigate.
Update has broken the app
Had no issues with the app until the recent update, now I can’t access at all on any platforms. If it’s not broken- don’t fix it!!
Not User Friendly
This used to be a great app. Very easy to find and book classes and very user friendly. The recent update makes this the worst user friendly app ever. They over complicated things for no reason. Hard to find and book classes. App freezes every time I book a class so I have to restart it each time
App upgrades
Very Disappointing Technical Support
Our experience with StudioBooking has become extremely frustrating, particularly when it comes to technical support.
We started experiencing significant issues after an app update, including customers being unable to book classes even when they had available credits, credits not appearing correctly, and important account and purchase history information no longer being visible as expected.
Technical problems can happen with any software platform. The real issue is how a company responds when those problems affect its customers.
Unfortunately, getting effective technical support from StudioBooking has been extremely difficult. Response times have been poor, follow-up has been limited, and getting clear information about what is being done to resolve the problems has been a challenge.
For a business that depends on the platform every day to manage reservations and customer credits, this level of support is simply not acceptable. When the system does not work properly, it directly impacts our customers and forces our staff to manually investigate and resolve issues that should be handled by the platform.
What has been most disappointing is not simply that the software experienced problems after an update, but the lack of urgency, communication, and accountability in resolving them.
StudioBooking has useful functionality when everything is working correctly, but technical support is a critical part of any business software. Based on our experience, this is currently one of the platform’s biggest weaknesses.
I hope StudioBooking significantly improves its technical support, response times, and communication with customers when serious issues occur.
Our experience with StudioBooking has become extremely frustrating, particularly when it comes to technical support.
We started experiencing significant issues after an app update, including customers being unable to book classes even when they had available credits, credits not appearing correctly, and important account and purchase history information no longer being visible as expected.
Technical problems can happen with any software platform. The real issue is how a company responds when those problems affect its customers.
Unfortunately, getting effective technical support from StudioBooking has been extremely difficult. Response times have been poor, follow-up has been limited, and getting clear information about what is being done to resolve the problems has been a challenge.
For a business that depends on the platform every day to manage reservations and customer credits, this level of support is simply not acceptable. When the system does not work properly, it directly impacts our customers and forces our staff to manually investigate and resolve issues that should be handled by the platform.
What has been most disappointing is not simply that the software experienced problems after an update, but the lack of urgency, communication, and accountability in resolving them.
StudioBooking has useful functionality when everything is working correctly, but technical support is a critical part of any business software. Based on our experience, this is currently one of the platform’s biggest weaknesses.
I hope StudioBooking significantly improves its technical support, response times, and communication with customers when serious issues occur.
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Update failure
The new update is not very user friendly. The layout is messy. The classes aren’t clear and the ability to view the calendar that use to be so simple now is more complicated. I’m worried of accidentally cancelling a class when all I want to is view the class—and even that doesn’t work. Please revisit this new update and try again.
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😑
After the new update the screen with the training session week is confusing
Not working properly
Since the update if I select a class and add to calendar the app locks up and I have to close and re-open to make another booking. If I do not choose add to calendar then nothing gets added to my calendar. Badly designed new interface too - not properly tested and no adequate feedback me Hanto let the developers know they have not done a good job
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Difficult and recent upgrades are backwards
Really difficult to navigate between studios. This latest update is a massive step back in terms of layout and being able to view classes in a clear way.
Terrible
Please revert to older version. New version is terrible - difficult to navigate and not user friendly or logical at all
A calendar app with no calendar
What was once a relatively simple scheduling app is now a buggy, glitchy app with no calendar view. Why would anyone think this is a good idea?
Update
Rubbish update that won’t work for admins, app won’t load and won’t online either. Highly frustrating when you’re trying to run a business. Have reached out to the support and yet not heard anything
Only allows one booking at a time.
Can’t book multiple days in a row. Have to shut down app and reopen in order to book more than one days class.
Updated app
It’s ugly and complicated!
Not a seamless experience
The old version was basic but functional. The updated version is very difficult to navigate, slow to load and crashes constantly.
WORST BOOKING APP
This app has been nothing but problems and the customer service is horrific. I’ve been blatantly lied to, to the point where the owner had to call me to apologise. This new update is the last straw. Nothing works and they have lost me thousands in revenue with all the issues. This new update has lost client history, their packages, removed classes, swapped instructors, disabled packages. I have spent 8 hours today trying to clean up their MESS! Avoid this app at all costs!!
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Nada intuitiva
Se ve una desorganización, el calendario no trae día, si. Opciones de idioma. Pésimo cambio
Miss the calendar view
I loved the weekly calendar view that was with the old UI and find it harder to scroll through a long list of classes. Is it possible to bring back the weekly calendar view for easier user navigation?
So far so GREAT!
Definitely impressed
