Not Totally as Advertised
Spotify
Pay Too Much
So easy to use
Scam!
Response from developer
Hello! We appreciate you sharing your experience. Your concerns regarding charges for multiple accounts and the uncertainty about certain accounts are noted. Please provide us with additional details about the issue by contacting our support team at wecare@subpilot.tech, including your signup email. We will look into this. If the issue is resolved on your end, we encourage you to consider updating your rating. 🌟
Very Disappointing Service - Difficult to cancel and unexpected charges
First, the service does not deliver what it promises. It claims to help users manage and cancel unwanted subscriptions, but in my experience, it fails to do so effectively.
One of the biggest problems is that if you subscribe through an Instagram advertisement or another external promotional link instead of directly through the Apple App Store, your subscription will not appear in your Apple subscription settings.
This makes cancellation extremely frustrating, especially when you want to cancel before the free trial ends. You simply cannot find where to manage or cancel the subscription.
Even within the mobile app, the cancellation process is unnecessarily complicated, confusing, and difficult to navigate.
In my case, I was charged an additional $39 that I never intended to pay. I tried to cancel the service, but the process was so difficult that I was unable to do so in time. I have also been unable to obtain a refund.
A service that claims to help people eliminate unwanted subscriptions should not make its own subscription so difficult to cancel.
Based on my personal experience, I cannot recommend Subpilot. I believe its subscription practices are misleading, and I strongly encourage others to think twice before signing up, especially through social media advertisements.
Response from developer
Thank you for sharing your experience. We appreciate your feedback regarding the challenges with cancellation and unexpected charges. We are checking into the subscription process, especially for those who subscribed through external links. Please reach out to our support team at wecare@subpilot.tech with your signup email for further assistance. Your insights are valuable to us as we strive to enhance our service. If the issue is resolved on your end, we would be grateful if you considered updating your rating. 😊
