What is wrong with me?
Response from developer
Subscriptions purchased through the App Store are managed by Apple, not directly inside the app. To cancel, open Settings → your name → Subscriptions → SubTracker → Cancel Subscription. Refund requests can be submitted at reportaproblem.apple.com.
The worst
You can’t search, it will not let you add all your apps
Response from developer
Thank you for your feedback. SubTracker is designed to help you organize your subscriptions while keeping your information private. The app does not automatically access, collect, or cancel subscriptions from other apps, which is intentional to protect your privacy and keep you in control of your information. You can add subscriptions manually, or add them all at once from one screenshot: on your iPhone, open Settings → your name → Subscriptions, take a screenshot, then tap Import from Screenshot in SubTracker. It reads the names, prices and renewal dates for you. In our latest update, Import from Screenshot is free for everyone and is the first button on the Subscriptions screen, and search appears at the top of your list once you've added a subscription.
Not clear and they charge for
Response from developer
Thank you for sharing your experience. Just to clarify, SubTracker does not automatically access or cancel subscriptions from other apps. This is intentional to help protect your privacy and keep you in control of your information. You can add subscriptions manually, or add them all at once from one screenshot: on your iPhone, open Settings → your name → Subscriptions, take a screenshot, then tap Import from Screenshot in SubTracker. It reads the names, prices and renewal dates for you. Thanks to feedback like yours, our latest update explains this on the first screens of the app, makes Import from Screenshot free for everyone, and shows exactly where to cancel SubTracker Pro: Settings → Manage Subscription in the app.
Horrible!!!!!!
Response from developer
Hi Rosie, there seems to be a misunderstanding about how SubTracker works. SubTracker does not ask for or require your account passwords/login credentials, and it cannot access or cancel subscriptions on your behalf. It is a privacy-focused subscription tracker where you add the subscriptions you want to monitor, so you can see your recurring costs and upcoming payments in one place. If anything in our App Store description gave you a different impression, we’d genuinely like to know so we can make it clearer.
I want a refund!!
Response from developer
Hi, SubTracker does not require you to sign into your subscription accounts or provide passwords. If you purchased a subscription through the App Store, billing, cancellation and refund requests are handled directly by Apple through your Apple ID. We’re also reviewing our onboarding to make sure this is clearer for new users.
