Constant changes
Constant yearly, sometimes less than yearly changes to the points system have completely put me off going in Subway, I never know if my card will work, I never know how many points I have if any. The latest update meant I lost stuff because I didn’t know it expired so fast.
It’s completely put me off and I now buy sandwiches in boots and Tesco.
Someone change the management at this company it’s awful
It’s completely put me off and I now buy sandwiches in boots and Tesco.
Someone change the management at this company it’s awful
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Oh dear
Tried signing in several times only to be told to reset password again and again.
I rarely buy subways anyway so not too bothered and deleted it.
Reinstalled but still so bad. Had to uninstall and reinstall yet again!!
I rarely buy subways anyway so not too bothered and deleted it.
Reinstalled but still so bad. Had to uninstall and reinstall yet again!!
Trash app
App doesn’t work- pages are blank
Still awful, 3rd time around
I don’t know how a multi-billion dollar company can get an app so wrong, but Subway is the leader. 3 years in, 3 app re-designs, still faster to just order at the counter. It’s riddled with bugs constantly crashes. I had a deal to use, added it to cart, went to add another sub and now it’s gone, amazing. Just start again from scratch Subway, clearly with another developer as this isn’t working.
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Rubbish
Unhealthy food and animal cruelty so it’s a No from me!
Points balance deleted?
That’s a great incentive Subway, well done.
Technical redesign of the app is poor
It signs you out every time you close it. One of the benefits of mobile apps and modern smartphone security is that even with banking & finance apps, you don’t have to fully sign in with username, password and 2FA code every time you open it. In places with poor mobile signal this will be a nightmare. The Apple wallet version of the loyalty card also isn’t scanning properly in stores.
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Scamming you out of money for deliveries
So we all know that subway offers points to save points that can be exchanged for food. Well this only works if you pick it up but as soon as you try and order for delivery through subways app they will try to direct you to a 3rd party like just eat, uber eats or deliveroo. Now as soon as you use them 3rd party apps you can no longer use your subway points to knock off any money. Therefore one we are all getting scammed out of money and points as you don’t earn points through a 3rd party.
Now for some people they can go out and get their food without any issues. But what about people that struggle to get out the house due to being disabled or having severe mental health issues! They can’t get out of the house to get the food!! So with that you are now restricting disabled people from saving money with your points system.
This is a target attack on disabled people!! You are making disabled and vulnerable people feel like they are being left out because companies like this using 3rd parties to cut corners and save themselves money. If you want to save money scrap the points system as it is only one sided!!!!!
Now for some people they can go out and get their food without any issues. But what about people that struggle to get out the house due to being disabled or having severe mental health issues! They can’t get out of the house to get the food!! So with that you are now restricting disabled people from saving money with your points system.
This is a target attack on disabled people!! You are making disabled and vulnerable people feel like they are being left out because companies like this using 3rd parties to cut corners and save themselves money. If you want to save money scrap the points system as it is only one sided!!!!!
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Waste
No more offer , log out every
Not keep me logged in
Zero offers absolutely zero
Not keep me logged in
Zero offers absolutely zero
Lost all my points through the update, i’ll never use again
Extremely disappointed with the new update which has literally wiped all the points i’ve had. If they were a serious company they would have moved them over to the new app. Shameful, unprofessional behaviour. I’ll never buy from Subway again.
Feedback
App works ok, what is very disappointing is that on Deliveroo and other platforms you get meal deals and special offers but on the subway app you do not benefit from such thing. It works out cheaper to use other platforms to place a order
More expensive on the app
More expensive on the app even for collection. Pointless app
Apps logs you out after 1 week
Stop logging me out when I have face id enabled
bad experience
the app is constantly signing me out and requesting a login. now i’m unable to sign into the original account and i might have lost all my benefits. very bad experience overall, i would not recommend.
Every update is a downvote
Every single time there’s an update there’s an issue. Lose all the points. Can’t log in. Doesn’t recognise me. Lost my account. Doesn’t like my password anymore. It’s almost like subway does not want me to use the app or collect points. The app is next to useless and if it wasn’t for the fact my autistic kid lives for their ‘sandwiches’ I would avoid like the plague. The staff in store are absolutely fantabulous, but as this is a review for the app and not the store I give it the minimum stars I’m allowed
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Awful app
Can’t seem to sign in, signed in with Apple ID, signed in with email yet cannot check out with an account. I’ll eat somewhere else then shall I? 🤣
Keeps logging me out
I don’t know if anyone else has this issue but every time I access the app it’s logged me out which is frustrating as hell I cba
Worst update.
Idk what you guys did in this new update but now the calorie count has shot up. Because the layout has changed I can’t even figure out what is causing the same sub that used to be ~700 kcal is now 1200. If the nutritional chart is to be believed then your app is wrong if the app is correct then idk what i have been doing for past month. I loved using the app and ordering food from subway because that meant I could be on top of my calorie intake. Hope you guys can address this issue soon.
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Love the new app!
Fresh design and it works really well love the new app!
Constantly logs you out
Signs you out every time. Nothing more annoying than needing to sign in each use, especially when there’s no bank details saved on the app. When you log in you very often get “needs updating” “visit the help centre”. Miles behind the McDonald’s / Greggs app.