Subway User Reviews

Customer Experience

Positive experience10.1% of reviews
Neutral5.1% of reviews
Negative experience84.8% of reviews

~ Based on 99 written reviews from the US App Store.

Is Subway Safe?

Subway - UK & I appears safe based on user ratings. AppsHunter Safety Score for Subway is 91/100.

This assessment is based on 16,711 user ratings, with an App Store average of 4.6/5.

Is Subway Legit?

Subway - UK & I appears to be a legitimate app. AppsHunter Legitimacy Score for Subway is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Really good App.👌

One of the most astonishing apps I’ve ever seen.

The rewards are great, just like the subs.

Absolutely appalling

For a multi million pound company this app is a joke. It doesn’t work 90% of the time you want to use it total waste of time and effort. Wouldn’t recommend downloading it wouldn’t even recommend eating from subway anymore

Buggy

I spent half an hour navigating to the wrong place because the directions to the restaurant provided by the app were wrong. I’ve also had issues placing orders for multiple subs resulting in lost cart items.

Such a poor app

Never works, I can never login, resets don’t work, it’s almost like they don’t want you to use the rewards you’ve earned. Give it a miss and just choose another takeout shop.

Good when it works

The app is good when it works, but the amount of times I’ve tried to use it in Subway stores in London only to be told that their system isn’t working or they don’t “do” the app is crazy. Which puts me off going to Subway in general to be honest.

Can’t sign in

It won’t let me log in

It so easy now

This app make getting subway way easy to get offers and get lower prices for food

Can’t log in

Can never log in and lost collecting rewards.

Pointless app.

Face ID sign in doesn’t work and keeps logging me out it’s a joke

I don’t know why I have to use Face ID to sign in every time, it’s so stupid and it keeps not working and not letting me log back in, so I try change password and it doesn’t send me email the code absolute joke

Don’t use

Use subway all the time recently started ordering on the app for convenience but recently a store was out of bread and its no way to cancel, ask for a refund, dispute the order nothing will never use the app again please update your app

Worst food ordering app I’ve used.

I have issues with the app everytime I use it.
Error messages.
Getting stuck in endless loops.
It doesn’t ask which restaurant you want so unless you’re vigilant you’ll order to the wrong branch.

Completely useless

Absolutely useless app. Can’t sign in. Can’t create a new account. Even when it was workout was rubbish. Kind of glad I can’t use it anymore…but better food elsewhere

Unable to sign in

Customer support no help lost rewards last time they was data breached now again another issue another excuse

terrible

bad app never works never even lets me order so slow

App Not working

App not working properly, can’t choose a store and can’t complete my order. I’ve uninstalled and reinstalled it but the problem persists. Very disappointed

Best Subs Ever

Always Tasty, Always on time, and Always Fresh.

Can’t log on

Can’t log on app is rubbish and customer service also rubbish. Give up and just won’t go to subway as much
Need to enter password each time and I can’t remember password. App should be auto or something

Reset password doesn’t work

Trying to reset password and I get an email with a verification code. Only trouble is, THERE IS NO WHERE TO ENTER THE CODE!!!

Rewards are unavailable for some reason

Can’t use rewards to redeem points or claim offers. FAQ can’t seem to get this sorted for me

Trouble signing in and changing my password.

I’ve tried signing in. I had a problem. I tried to change my password twice and nothing has happened. It’s like the app just isn’t responding!