SumTotal mySupport
A Customer Support application
About
Access all your support and service information in one place. View key metrics, immediate information, and track escalation progress. Stay updated on deployments, maintenance, and outages.
What's New in SumTotal mySupport
3.0
August 29, 2019
Updated: One Search to find what you need Keep up with your SumTotal Learn Assignments Click to Call – Skip the IVR and get connected to Support, quickly! Get Notified on the phone about events and incidents
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FAQ
What is SumTotal mySupport used for?
SumTotal mySupport is a business application designed to provide designated support contacts with a centralized hub for all their support and service information. It aggregates key metrics, offers immediate action items, and tracks escalation progress.
Who can use SumTotal mySupport?
This application is exclusively for Designated Support Contacts whose email addresses are registered in the system for their account. It requires specific user authorization to access its features.
Does SumTotal mySupport integrate with other tools?
Yes, SumTotal mySupport can be used with the Salesforce mobile app, allowing internal users to view and update case details directly within the application.
What kind of information does SumTotal mySupport provide?
The app offers aggregated support metrics like resolution time and backlog, immediate information categorized as 'Need to Do,' 'Need to See,' and 'Need to Know,' and updates on upcoming deployments, maintenance, and outages.
Is SumTotal mySupport available on all devices?
SumTotal mySupport is available for iPhone, iPad, and iPod devices, indicating compatibility with Apple's iOS ecosystem.
How often is SumTotal mySupport updated?
The application was last updated on August 29, 2019, with version 3.0. Users can expect updates to address bugs and potentially introduce new features over time.
What is the user rating for SumTotal mySupport?
SumTotal mySupport has a user rating of 2.3 stars based on 3 ratings. This suggests that current users have mixed to negative experiences with the application.
Does SumTotal mySupport have ads?
No, SumTotal mySupport does not contain advertisements. It is a free application without any in-app purchases or ad-supported content.
