SHRM Certification vs SumTotal mySupport
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
SHRM Certification
This app helps SHRM-CP and SHRM-SCP credential holders manage their professional development credits. Track completed activities, discover upcoming approved events, and receive notifications for recertification.
- Add professional development credits (PDCs)
- Track completed activities
- Find upcoming approved activities
- Search and filter activities by competencies, date, or location
- Recertification readiness notifications
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The official certification app from the Society for Human Resource Management, exclusive for SHRM-CP or SHRM-SCP credential holders. Maintain and grow your SHRM-CP or SHRM-SCP via the SHRM Certification app! • Easily add your professional development credits (PDCs) under the Advance Your Education section. • Track all of the activities you have already added to your record. • Find upcoming approved activities in your area. Search and filter a number of different ways including by competencies, by date, or use your location to find activities close to you. • Be notified when you are ready to apply for recertification.
SumTotal mySupport
Access all your support and service information in one place. View key metrics, immediate information, and track escalation progress. Stay updated on deployments, maintenance, and outages.
- Aggregated key support metrics
- Immediate information (Need to Do, See, Know)
- Escalation and prioritization tracking
- Case detail viewing/updating with Salesforce
- Deployment and maintenance schedules
- Outage notifications
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The SumTotal mySupport app provides all support and service information in a single, one-stop-shop application. mySupport app is now available for all our Designated Support Contacts. Key features include: - Aggregated key support metrics, such as resolution time, backlog and age - Immediate Information arranged as Need to Do, Need to See and Need to Know - Escalation and prioritization status and progress - Use with Salesforce mobile app to see or update Case details (Internal Users) - Upcoming deployment and maintenance schedules and status - Outage notifications and status updates Please note the email address you use to login to the app should be in our records and identified as a Designated Support Contact for your account.
Screenshots
Verdict
The clearest difference is rating: SHRM Certification at 4.8 against SumTotal mySupport's 2.3. SHRM Certification also leads on ratings volume (2.5K vs 3). SumTotal mySupport's advantage is ads (none vs shown) and monetization model (free vs ad-supported). On price, update cadence, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
SHRM Certification holds the better App Store score, 4.8 against 2.3. That said, the two scores are not equally well evidenced: SHRM Certification has 2.5K ratings behind it against 3, so its average is the more settled of the two.
SHRM Certification ships an update every 6 months, SumTotal mySupport every 4 months. The most recent releases landed on October 13, 2026 and October 7, 2026 respectively.
| Parameter | SHRM Certification | SumTotal mySupport |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (2.5K ratings) — better | 2.3 (3 ratings) |
| Positive reviews | 32.1% of reviews | — |
| Number of ratings | 2.5K — better | 3 |
| Update frequency | Every 6 months | Every 4 months — better |
| Ads | Yes | No — better |
| In-app purchases | No | No |
| Monetization | Ad-supported | Free — better |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 13.0 | 8.0 — better |
| Further details — not scored | ||
| Size | 18 MB | 157 MB |
| Age rating | 4+ | 4+ |
| Developer | Society for Human Resource Management | SumTotal Systems |
Customer experience
SHRM Certification
SumTotal mySupport
Bugs and requests
SHRM Certification
Reported bugs
3 issues- Login not working
- Unable to add credits, get error messages
- Inconsistent data between app and website
Requested features
3 requests- Improve training/education search functionality
- Add summary/progress view of entered credits
- Fix app support link
SumTotal mySupport
Not enough reviews yet to summarise bugs or requests.
In-app purchases
SHRM Certification
No in-app purchases
SumTotal mySupport
No in-app purchases
Questions
Is SHRM Certification free?
Is SumTotal mySupport free?
Which has better reviews, SHRM Certification or SumTotal mySupport?
Do SHRM Certification or SumTotal mySupport have ads?
Which is updated more often, SHRM Certification or SumTotal mySupport?
Other comparisons
