Sun Life Dental (U.S.) User Reviews

Name: Sun Life Dental (U.S.)
Rating: 4.9 (5766 reviews)

Sun Life Dental (U.S.)

Sun Life Financial U.S.

💪 Health & Fitness

🏥 Medical

Customer Experience

Positive experience52.2% of reviews

Neutral0.0% of reviews

Negative experience47.8% of reviews

~ Based on 23 written reviews from the US App Store.

What users say

Summarized from real user reviews of Sun Life Dental (U.S.). Based on 5.8K reviews and a 4.9/5 average, it highlights the 3 positives and 3 negatives reviewers mention most about this Medical app.

Positive things

👍Helpful and knowledgeable customer service
👍Smooth and intuitive user experience
👍Nice and easy to use app

Negative things

🐛Add to wallet feature doesn't work
🐛Cannot create an account or log in
🐛Cannot view Explanation of Benefits (EOB)

Is Sun Life Dental (U.S.) Safe?

Sun Life Dental (U.S.) appears safe based on user ratings. AppsHunter Safety Score for Sun Life Dental (U.S.) is 98/100.

This assessment is based on 5,766 user ratings, with an App Store average of 4.9/5.

Safety Analysis

98.1% of ratings point to a safe experience

0.9% of ratings suggest some concerns

1.0% of ratings point to a risky experience

~ Based on 5,766 App Store ratings for Sun Life Dental (U.S.).

Is Sun Life Dental (U.S.) Legit?

Sun Life Dental (U.S.) appears to be a legitimate app. AppsHunter Legitimacy Score for Sun Life Dental (U.S.) is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Love it

Very easy to use

Natasska G

3 months ago

Response from developer

We are so glad that you found the app easy to use. Thank you for the 5 star review!

I hate the updated app

The new and "improved" app doesn't recognize my login information but won't let me change it either. I am extremely disappointed and frustrated.

pdpsc

4 months ago

Response from developer

We are so sorry to hear that you are having trouble logging in. Please email us.mobile.support@sunlife.com so that we can help you.

Good

rabo encendio

4 months ago

Response from developer

Thank you so much for the 5 star review!

Great App

Very simple and easy to use. Quick to add to Apple wallet as well!

hb7985

5 months ago

Response from developer

Thank you so much for your 5 star review!

Login

You idiots still didn’t combine the login info from the website to the mobile app?? People have been complaining about this for over a year now!? There has to be some criminal activity going on to fluff the member numbers, if you have to create 2 accounts for 1 user.

Pixles Control

5 months ago

Response from developer

Thank you for your feedback. We understand that this is a frustration, and it is on our roadmap to align the online member portal with the mobile app, so only one login will be needed in the future. Stay tuned!

Website and app are not the same

Apparently your web browser login isn’t the same as to logon to use the app. You have to create a WHOLE NEW BRAND LOGON FOR MOBILE!! That’s absolutely insane.. just bad development and hosting..great so I have to manage two logons and my chances of someone getting my login information just increased ..

zanzep

6 months ago

Response from developer

Best of the Best

Very helpful and easy to login

Markreal1

6 months ago

Response from developer

Thank you for your 5 star review!

App never available

App doesn’t open and the one time it did, info didn’t correspond with website.

Jennluv36

6 months ago

Response from developer

Sorry to hear that! Could you write to us at us.mobile.support@sunlife.com with more details of your issue? We'd love to help you troubleshoot.

Love

Great app

Texas Big Nasty

9 months ago

Response from developer

Thank you so much for taking the time to rate the app. We are so glad you are finding it useful.

Can’t even log in

I can’t log in on the app at all. My login info works just in browser, but this app tells me I have no account.

MariJen4

10 months ago

Response from developer

I am sorry to hear that you are experiencing this frustration. Unfortunately the login credentials for the online member portal will not work for the mobile app at this time. You will need to create a new account on the app. You can email US.Mobile.Support@sunlife.com if you need more assistance. Thank you.

Dental id card

Larry Does

10 months ago

Response from developer

Thank you for rating! Glad you are enjoying the app!

Absolutely Moronic

Why am I having to sign up with TWO different accounts for the website AND the app? Why isn’t it combined??????? It’s the year 2025 and insurance companies still can’t get with modern times.

YaMessedUpAaron

a year ago

Response from developer

Thank you for your feedback. We understand that this is a frustration and is on our roadmap to align the online member portal with the mobile app, so only one login will be needed in the future. Stay tuned!

Customer service

Ezekiel my agent was so helpful and knowledgeable of my questions. He was so patient. Thank you for a wonderful experience

Lady SharonKaye

a year ago

Response from developer

Thank you for your feedback! We are so glad to hear that you had a great experience with our customer service team.

Add to wallet doesn’t work

Trying to add the card to wallet but it doesn’t work.

banapapaya

a year ago

Smooth experience

I love the user interface and how i can pull any info on my dental plan including my dental card.

JayEspinizzle

a year ago

Nice and Easy to use!

Nice intuitive design! Everything I need

Jairo Espinal

2 years ago

Need An Update

App Needs To Show The Full Policy on what percentage is covered.

12$:5/&2

2 years ago

Response from developer

Thank you for your feedback! We plan to include additional benefit information in future app versions.

Can’t even log in

I download the new app and tried to login but keeps telling me account not found in record and I went to the website to login but encounters an error.

Ermaleyah

2 years ago

Response from developer

We're sorry you're having issues logging in. It sounds like you may need to register to use the app first, and then login once you have created an account. Click "Register now" on the home screen of the mobile app to create an account. If the issue persists, please reach out to us at us.mobile.support@sunlife.com so we can help get you logged in.

Much improved

This app is packed with new features and gets enhanced frequently!

Agilefox1967

2 years ago

Response from developer

Thank you for your feedback. We're glad you're enjoying the new app.

What happened?

I was able to access everything in the former app. Moved to this one as mandated, and now I can’t even create my account to view anything!

MyHusbandsWifw

2 years ago

Response from developer

We're sorry you're unhappy with the new app. To use the new app, you do need to register for a new account since your previous credentials did not migrate over. If you have any further issues logging in, please email us at us.mobile.support@sunlife.com.