Screen freezes while playing live content on TV
I’ve been using the Sun NXT app regularly to watch movies and live TV, but recently the experience has become very frustrating. The video freezes every 10–15 minutes, and then suddenly resumes by skipping ahead. This completely ruins the viewing experience, especially during live content.
Please fix this issue as soon as possible. The app used to work fine, but this constant buffering/freezing makes it very difficult to continue using it.
Response from developer
Hi User, We regret for the inconvenience caused to you. We request you to uninstall and reinstall the app, that should fix the issue. If the issue still persists, please write to contact@sunnxt.com along with registered mobile number / email address, device details and error video to resolve the issue. Regards, Team Sun NXT
Worst streaming experience ever
On top of that, the forward and backward options don’t work properly. If we try to click continuously to fast-forward 4–5 minutes, the app simply freezes or jumps back to the same spot. It’s extremely frustrating to use.
Overall, this app feels outdated, slow, and not worth the subscription at all. They seriously need to fix the quality and basic playback controls.
Response from developer
Hi User, We regret for the inconvenence caused to you. please write to contact@sunnxt.com along with registered mobile number / email addresss, device details and error video. Our support team will check the details and will assist you to resolve the issue. Regards, Team Sun NXT
Very Very Bad
Response from developer
Hi User, We sincerely regret for the inconvenience caused to you. Please reach out to us via Sun NXT app: Settings -> Help -> Contact Us. Choose call, chat, email. Our support team will check and assist you further. Regards, Team Sun NXT
Playback Control Needs Improvement for a Better Experience
Response from developer
Hi Selvan, Thank you for the 5-star rating and your valuable feedback! We truly appreciate your support. Your input helps us improve, and we're constantly working to enhance your viewing experience. If you have any feedback or suggestions, please write to us at contact@sunnxt.com. We would love to hear from you! Regards, Team Sun NXT
The stupidest app i have ever used.
And at the end when I got frustrated with all and wanted to delete my account, the app didn’t even let me do it. Why should I enter OTP at the end when I wanted to delete my account? What kind of dumb dark pattern is this?
Please change the subscription model so that you get more customers. And please hire a UI UX design team to cater the app to customers' needs.
And please help me with deleting my account.
Very good quality & reception of the programs . Do not take it programs are very good.
Response from developer
Dear Gnanam, We regret the inconvenience caused. Kindly email us at contact@sunnxt.com detailing the issue (The issue you are facing with Sun NXT app) along with your Login ID & mobile number. We assure to get back to you at the earliest. Regards, Team Sun NXT
Request for Dolby Vision Support on iPhone for sunnxt App
I am writing to express my strong interest in seeing Dolby Vision support added to the sunnxt app for iPhone users.
As a satisfied subscriber to sunnxt, I appreciate the high-quality content you offer. However, the viewing experience could be significantly enhanced by enabling Dolby Vision on iPhones. Dolby Vision technology delivers a superior HDR (High Dynamic Range) experience with exceptional brightness, deeper blacks, and a wider color gamut. This would allow viewers to enjoy sunnxt content with even more lifelike visuals and a truly immersive experience.
I understand that iPhone models starting from iPhone X (released in 2017) boast displays capable of supporting Dolby Vision. Integrating Dolby Vision support within the sunnxt app would unlock the full potential of these devices and provide a significant boost to the overall viewing experience for iPhone users.
Many other streaming services already offer Dolby Vision compatibility on iPhones, making sunnxt stand out in a negative way for its lack of support. By implementing Dolby Vision, sunnxt can stay competitive and offer a truly premium viewing experience that aligns with the capabilities of modern iPhones.
I urge you to strongly consider adding Dolby Vision support to the sunnxt app for iPhone users. This would be a welcome improvement that would greatly enhance the value proposition of your service.
Waste of time for paid users
I tried multiple times to login the app to see without ads since mistakenly I made the payment.i lodged the complaint but no response from the developer
While I tried to log in it shouws that I have not subscribed from India even I am well available in Chennai/tamilnadu
Hence please don’t waste ur hard earned money to subscribe instead you can avail the free service without login
Worst app with poor service response
Login issue in my new device
Screen recording not in my phone
Response from developer
Dear Rajseshadri, We regret the inconvenience caused. Kindly email us at contact@sunnxt.com detailing the issue (The issue you are facing with Sun NXT app) along with your Login ID & mobile number. We assure to get back to you at the earliest. Regards, Team Sun NXT
Horrific experience
No customer friendly , very tragic horific experience with this app . Your money will be wasted completely if you pay for subscription for this app , half the year it will show your account is registered with many devices . Worst ott ever I have used
Response from developer
Dear User, We regret the inconvenience caused. Kindly email us at contact@sunnxt.com detailing the issue (The issue you are facing with Sun NXT app) along with your Login ID & mobile number. We assure to get back to you at the earliest. Regards, Team Sun NXT
Full screen is not coming on I PHONE
Sometimes when we stop the movie in the middle after some time if we open it to watch the same movies , it is not resuming from the last time properly after downloading the movie also .
Over all the experience is ok .
Response from developer
Dear Vishnu, Thank you for writing to us. With respect to the full screen option, we needed to pull back this feature due to certain issues that were faced by users. We are resolving it, be rest assured this will be up and running soon. Look forward to your support. For any other queries, we request you to write to us at contact@sunnxt.com along with your contact details, login id and ticket no. 13829. Regards, Team SUN NXT
Plz developer plz.. see this
Thanks,
A regular sun next user
Response from developer
Dear Agora, Thanks for writing to us We do not serve advertisements to our Premium Quarterly and Annual subscribers. If you are a Monthly subscriber or Sun Direct’s Free SunNXT user or using our service through our partners, we encourage you to move to our Premium Quarterly or Annual packs to enjoy uninterrupted streaming experience. In case, if you are a Premium Quarterly or an Annual subscriber and still receiving ads while playing contents, please do email us your Login ID and mobile number at contact@sunnxt.com. We are happy to assist you. Regards, Team SUN NXT
Disgusting app. Time waste, money waste, data waste.
I have watched some reviews and ratings before downloading this app. But i kept my faith on this Indian app and downloaded then subscribed. Got a worst experience & I almost lost my daily data.
Dear SUN NXT team,
Please, you should launch your app only after verifying & rectifying the errors. You shouldn’t launch the semi-completed apps. Even if you try to solve the errors from now it would take some time. On that time i would be ended up with my subscription. What was the use i get? Will you extend my subscription? Oh dear! Sorry to say this i was really disappointed with this app.
Response from developer
Dear User, Thanks for writing to us. With respect to the issue faced by you, we are still waiting for your mail. Kindly follow the below steps for quick solution Uninstall the App Reinstall the App with latest version, Check the Device software version, Again Login your account, and Clear Cache . If the issue still persists kindly write to us at contact@sunnxt.com along with your login ID, mobile no, and ticket no: Og-17495 since we haven't received your response on mail we presume that your issue is resolved. Do reach out to us on contact@sunnxt.com in case of further assistance. Regards, Team SUN NXT
Seems like waste of money
It says reading error video not available.
And also takes much mobile data.
I request you to put on a lock option for watching happily.
And also when I just got to give a reply on whatsapp and came back the app started as I was using it for the first time and also there are many problems with downloads over mobile data and streaming movies.
I hardly request you to go for these updates and fix all the problems orelse everyone may go and download movies and also can share movies by downloading movies from MOVIERULZ everyone suggested me to watch movies on movierulz but I took sun NXT annual subscription and also Hotstar vip.
AND COMPARING SUNNXT AND HOTSTAR
HOTSTAR IS FAR BETTER THAN SUNNXT
I’m hoping you will do this soon because there are many good movies on SUNNXT
And I think you all cannot lose your subscribers
THANKYOU for sparring your time to get my problems and solving them as quick as possible
Response from developer
Dear Chanakya, Thank you for writing to us. We request you to kindly write to us at contact@sunnxt.com detailing the issue, along with screenshot of the error. Also, please share your login id, contact details along with Ticket No. SU1.183 on the mail. We assure to look into the issue and get back to you as early as possible. Regards, Team SUN NXT
A small suggestion
1) I am not getting full screen mode on mobile where as I am getting it on TV
2) algorithm can be improved for good suggestions because whenever I login I see the same content even I already watched it
3) search suggestions can be improved and please track the searches and you can add old South Indian movies based on searches
Response from developer
Dear Surya, We are very thankful for your rating on Sun NXT App. Your feedback is taken into consideration. With respect to the full screen option, we needed to pull back this feature due to certain issues that were faced by users. We are resolving it, be rest assured this will be up and running soon. Look forward to your support. For any other queries, please write to us at contact@sunnnxt.com Regards, Team SUN NXT
App needs to be improved
Response from developer
Dear Customer, Thanks for writing to us. we observed crashes intermittently in few devices and regret the inconvenience caused. Please update your app to the latest version available in App Store / Playstore. We hope this will solve your problem. Do reach out to us on contact@sunnxt.com with your login details and contact number for any further queries. We would be happy to help you. Regards, Team Sun NXT
Asking for subscription again
When i tried forgot password it says my number is not registered. So i registered again and with the same number and tried to restore my purchase it says the subscription is already in use by another user..
if the intention is to make more money their are many other ways. Already you are an established channel. I wonder why you resort to these kind of measures to make money by cheating common people.
Response from developer
Dear User, Kindly reach us at contact@sunnxt.con with your Login ID & iOS payment proof ( Tax Invoice Copy). We will check and get back to you as earliest. Regards, Team Sun NXT
Probably the worst app i have ever used !!!
Response from developer
Inconvenience is deeply regretted. Kindly reach us at contact@sunnxt.com with your concerns. We will get back to you shortly.
Worst app and service
I have mailed to the mentioned email 10 times with relevant information.
Response from developer
Dear Subscriber, we deeply regret the inconvenience caused to you and would always strive to increase our customer experience. Do share your login details and contact details to contact@sunnxt.com. We will resolve your concern at the earliest. Thanks Team Sun NXT