Horrible!
Trying to freeze my membership, and it’s a complete CLUSTER****! Do better, Suntan City! Do better…
Virtual impossible to cancel!
You seem to hide the ability to cancel! I will call and have you walk me through the process I guess !
Membership Cancellation
Can only cancel on the app but then make it nearly impossible to cancel on the app.
Don’t like
Very difficult to navigate
Angie
Angie was so friendly & helpful with any questions. she also recommended a lotion and it was really good. - Pikeville
Suntan city corydon
Ella! ❤️❤️❤️❤️❤️
Works as Expected
People are saying they can’t find where to freeze or cancel memberships. While I haven’t tried actually doing so, it was one of the first things I found as I explored the app.
How To-
1. Go to “Services”
at the bottom.
2. Click on “Explore All Memberships.”
3. Click on your membership type (faster, fastest, etc).
4. Click on your membership (right where it states how much you pay every month).
5. Then the option to “freeze” or “cancel membership” are options available for you at the bottom.
While I haven’t actually tried canceling or freezing my account, low ratings are saying people can’t even find it so hopefully my directions above help. I do want to add, it should NOT be that many steps to get to the options to do so.
Most of what you need to do is available on the app, from freezing memberships, canceling memberships, reserving a bed, checking into a bed, purchasing upgrade minutes, upgrading or downgrading your monthly memberships, and the scanning option which gives you the ability to scan in when you arrive instead of giving your name and birthdate. You don’t need to use the check into a bed feature to use the scan-in option.
When it comes time to freeze or cancel, I’ll come back and update the review IF the process isn’t as easy as it should be.
How To-
1. Go to “Services”
at the bottom.
2. Click on “Explore All Memberships.”
3. Click on your membership type (faster, fastest, etc).
4. Click on your membership (right where it states how much you pay every month).
5. Then the option to “freeze” or “cancel membership” are options available for you at the bottom.
While I haven’t actually tried canceling or freezing my account, low ratings are saying people can’t even find it so hopefully my directions above help. I do want to add, it should NOT be that many steps to get to the options to do so.
Most of what you need to do is available on the app, from freezing memberships, canceling memberships, reserving a bed, checking into a bed, purchasing upgrade minutes, upgrading or downgrading your monthly memberships, and the scanning option which gives you the ability to scan in when you arrive instead of giving your name and birthdate. You don’t need to use the check into a bed feature to use the scan-in option.
When it comes time to freeze or cancel, I’ll come back and update the review IF the process isn’t as easy as it should be.
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Bulbs need changed
The application is excellent. You can check in before you get here you get here, but I have laid five times maybe six now and I’m not even red the bulbs need to change in the fastest bed.
Great app!
Love the simplicity of this app.
loveee
so easy to use
Great customer service
They are so friendly and very helpful
This location has really stepped up their services
By hiring and properly training their staff, this location has really improved the experience, and become my favorite location.
Frustrating
You have to download this to cancel and it’s really horribly designed
Tanning
Good
Canceling membership is impossible
I cannot find where you freeze or cancel a membership on this app for the life of me. And I build platforms for a living… It’s been over an hour and I cannot locate it. That alone makes this scammyy ; acting like it’s an easy thing to do on the app… But limiting visibility to wear the location to do that as is crazy.
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Customer Service
Tried to get help with my account and the customer service is a robot. Couldn’t get my password reset and it kept repeating the same thing. When I tried to leave a review it said they were offline.
Not easy to use
Not easy to use, hard to cancel, hard to freeze, login process is annoying and labor intensive
Wellness spa
What is a wellness spa visit. Your app should explain more of what it offers
Awesome ❤️
I ❤️SUN TAN CITY
Bla
They make it very difficult to cancel membership
