Login
Shouldn’t have to manually login every single time, maybe require password when paying but excessive login requirement
Just use the website instead
Don’t waste your time with this app. Either call in or use the actual website. I can never complete a reservation on the app and it always gives me an error message of “Sorry we got our wires crossed…”. Latest update didn’t fix anything.
Worthless
One of the worst functioning apps of all time. Absolutely useless.
Every time I open the app, it makes me sign back in.
Every time I open the app, it makes me sign back in.
Horrible
This app gets worse with every update!
Unable to make payments on app
One of the main functions of the app that would be make easier to make payments doesn’t work
All the time I try to make a payment through the app using card
It never works
All the time I try to make a payment through the app using card
It never works
Terrible
A customer should be able to navigate this Sunbelt Rental App easily, but there's a lot of bugs in this app and it doesn't confirm any rental dates availability for you. It doesn't allow you to do an automatic fill of your credit card information from a new iPhone which is 2005-ish bad coding. Made a phone call to the local rental place and of course they said they had three available of the equipment I was looking for and the app said it had none available for that day. Using the app is a waste of time, just make the phone call.
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You’re better off calling the store
I just updated the app. The new one is less useful than the old one. Adding equipment to the cart is a roulette game. Sometimes it works sometimes it doesn’t.
And I usually get the “sorry! our wires got crossed” error. Cute, but not helpful.
And I usually get the “sorry! our wires got crossed” error. Cute, but not helpful.
Misleading
Equipment shown on app is not available
The price's on app are far lower than actual pricing at time of rental. ( not including fees and deposits)
If getting the right tool for your job to be done on time is important then Sunbelt is not the place for you
The price's on app are far lower than actual pricing at time of rental. ( not including fees and deposits)
If getting the right tool for your job to be done on time is important then Sunbelt is not the place for you
Q&A
Guys, you have to QA the app before it goes into production. Can’t create an account, and can’t check out. Y’all are losing money, it’s silly
Internal errors
Incessantly
Even the checkout and create account flows are broken..
I tried installing and using the app. It won't let me check out as guest without creating an account. It won't let me create an account because my email is on file from years ago It won't reset my password via email because who know why (probably some missing CRM data that breaks things). This is basic functionality that just doesn't work.
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Used to be “ok”, but now….
App used to be OK. With the latest update it has completely ruined it. Pain in the butt to call off any equipment. It will never let you stay logged in. No one has time to login to something that should stay logged in on your phone! Ridiculous! It’s pretty much worthless anymore.
Lacking
This app is more show than go. First it doesn’t use Face ID nor does it remember you login. Second, the scheduling is not user friendly. Top that with the sluggish movement of everything due to needing to get the app needing to change windows on every click and doing a window change animation. I find myself just going to the actual website instead for a better UX.
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App only works 1/4 of the time
Sometimes the app works and I can rent equipment. Most of the time it freezes when I’m trying to put my location in, or won’t show any equipment.
Doesn’t take payment information
Reached out to customer service for support and was told basic troubleshooting that didn’t work…got the app, still doesn’t accept my payment information.
Wires Crossed Error message
It’s been 4 months and this app is STILL having an issue with not letting me go to the rent dashboard. I’ve uninstalled the app several times and still gives me this “Sorry we got our wires crossed” error message. Update??
Years later, still unusable
I’ve had the app on my phone for about a year and a half. I exclusively use it to find initial rental prices, because anything more than that results in the infamous “Improvements in Process” screen. I literally can’t even go beyond viewing my cart without getting stopped. Worst yet, these are the same issues I’ve had since the beginning despite multiple updates since. This is one of those cases where saving pennies on app development costs you dollars in reputation.
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Terrible
Wouldn’t let me create an account. Pressed submit multiple times to create account but nothing. They make you create an account to continue yet don’t let you create an account.
LOCATION LOCATION LOCATION
Apparently all this app wants to do is hunt you down and kill you. It ONLY wants you to keep confirming and updating your location! USELESS!
