Poor customer support & dirctions
PREVIOUS - I sent 2 separate emails to figure out why my alarm wouldn't ring but got no response from the developer. The directions say, “bedside mode”, but they do not say, “tap the 3 dots and open up in bedside mode”, etc. I'm sure some of you figured this out. But if the directions were a little more clear I would have been fine. I assumed, wrongly, that this was just a different view. If I had received a response from the developer, this wouldn't have been an issue, and would have received more stars. Otherwise, the app is a decent simple app.
Poor customer support & dirctions
Does not make a sound when the phone is on “vibrate”
I emailed the developer. He said that Apple doesn’t let apps play a sound when the phone is set to vibrate. Only their own alarm program is allowed to do that.
My phone is always set to vibrate. This program isn’t useful to me.
Response from developer
Thanks for the update to the review. I will make sure to clarify this behavior in a future update.
Did not make a sound
Disappointed.
Response from developer
Sorry to hear that, it should definitely be playing a sound. Could you please shoot an email to natesabrown@gmail.com describing your problem? I would love to take a look at this. Thanks.
Actually Works!
Not a simulator
Despite being called Sunrise Alarm, this app does not simulate the growing light of a sunrise. Now that I know this, I can see how “sunrise alarm” is what the app does, if you mean it triggers a regular alarm based on your local sunrise, but still—if you’re looking for a simulator, this ain’t it.
If this app *had* been what I was looking for, i still probably wouldn’t keep it because the alarm hasn’t worked for me with do not disturb or sleep mode engaged on my phone. The app directs you to leave the app open on your phone if you sleep with DND on, which I did, and it didn’t work on multiple trials. I refuse to sleep (aka cannot sleep) with my phone buzzing and lighting up all night, and the whole point of DND is so you don’t have to go through manually silencing alerts and whatnot before bed.
Sunrise simulator or not, this app is a no for me.
Response from developer
Adding the app as an exception to your Focus (Do not Disturb) settings is a helpful way to allow it to sound when your phone is off, and I will be sure to include such instructions in a future update. This app is not, and was not advertised to be, a sunrise simulator. I will look into the problems you mentioned of it not going off at your specified times. Sorry for your disappointment with the app.
Purchase
I like your app, I want buy it In the app, but it doesn’t work, I don’t know what is the problem, maybe you can fix it up, thanks.
Very cool
Response from developer
Thanks for your kind review! I’m glad the app is working well for you, and hope to continue to improve upon it further.
Good features
Cannot upgrade
Response from developer
Hi, I’m so sorry to hear about this. This problem should be fixed in the latest update. Please let me know if you still experience any issues 😁
Sunset?
I just want an app that has a gong when the sun rises and a gong when the sun sets. (which changes every day)
Fixed issue
Wonderful!
Response from developer
Thanks so much for the positive feedback :)
App keeps Crashing
Response from developer
Hello, I'm sorry to hear about your experience and would love to fix this. Would you please email me about your problem at nathan@natebrownie.xyz? I want to get it up and running for you so that you have the best experience possible. Thank you.
@7
Response from developer
Thank you for your requests! We’re working on adding more alarms to the next update, and looking into possibilities for a “sunset” alarm as well. We appreciate your support!
