The worst package shipping app from China
After testing many applications of this kind, I tested SuperBuy. I had to wait 2 months for the delivery of a package, before the carrier did not call me on my number and they finally return my package. After exchanging with the after-sales service, they offer me a discount on my next delivery and finally claim ¥290 to unblock my situation. DON'T WASTE YOUR TIME WITH THEM AND CHOOSE ANOTHER APP.
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Response from developer
Hi there, we are deeply sorry for the frustrating experience you had with your delivery. We completely understand how upsetting it is to wait 2 months only to have a package returned. We want to clarify that local delivery attempts and phone notifications are handled entirely by the third-party postal/courier services in your country, which Superbuy cannot directly control. When a package is returned to our warehouse due to a failed local delivery, the carrier unfortunately charges a return or redelivery fee. The ¥290 mentioned was likely this actual cost required by the logistics provider to process your parcel, rather than an arbitrary charge from us. We always try our best to support our users, which is why our team offered a discount for your next shipment to help offset the trouble. We sincerely want to look into the details of your case and see how we can better assist you. Could you please share your parcel or order number with us at care@superbuy.com? We are dedicated to making things right for you.
Great service
Have nothing but great respect Superbuy the goat
helped me get all the girls
i use to be a bum and get zero girls but now i'm fly as a cool guy and im getting all the girls 10/10 would recommend
Horrible service
You have to pay 3 separate fees! My total ended up being 200 bucks for 4 school uniforms that were supposedly $54, then they added on a bunch of other fees. First you have to pay for your item and the shipping from the handler to the china warehouse. Then they make you pay a service fee and a second shipping fee for it to ship from the china warehouse to the American warehouse. Then they will deliver it to your home. Not only is the process long, it’s expensive!
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Awesome Sauce
Used Superbuy 3x now and love it. So easy.
Confusing at first but an amazing service
I use them to buy stuff that's available at great prices in China and have it shipped to me. It's a bit confusing at first but once you figure it out it's pretty great.
Great for merch collectors!
10/10. Super great shopping agents. Is very generous with their photographing of products. I highly suggest using them if you are a fan of gacha games such as HOYOVERSE, Arknights, KURO games and more!!!
best agent
they ship nd respond fast, they get the job done too. idk what the other reviews b talking about they js dk how to use it
great service!!!
of all the international shopping apps i’ve used, superbuy is by far the most pleasant. easy to reach customer service, and when that service isn’t available, they send out notices well before it happens. my packages have also been handled very carefully and the extra services are definitely worth it if you’re buying stuff for yourself! super easy to use
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نصابين
نصابين
Be careful
Be careful when you buy through them, because unfortunately they are closing the reviews, so the sizes and the quality are almost unknown. And there is no chance to return the item.
In addition after you pay service fee and complete your purchase they hold your order and ask you to pay extra fee like adjustable fee price!! Really fraud
In addition after you pay service fee and complete your purchase they hold your order and ask you to pay extra fee like adjustable fee price!! Really fraud
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Bad bad bad
thsi is sucks, cz I can't use either my credit card or my apple pay to pay the items that I want from Xianyu! also when I trying to top up it says "High risk" like what on earth, what a hillarious app
good but not the best for second hand sites
its a good app and the customer service is really friendly and helpful, but its not the greatest when you find a rare item for a good price on a second hand site like xianyu - it takes a long time to process the purchase and by the time its registered the items already been sold which really annoys me. it would be better if they had an instant buy system like buyee because ive lost out on so many cheap figures due to the slow response rate
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Very poor services
Very slow, no clear instructions, costs are not specified up front. Got shocked at the actual price but can’t go back. Regret using it. Never use again.
Still the best agent for shipping
Bought most of my stuffs from them, good customer service.
LUV IT
I been wanting to buy stuff from the other side of the world but knowing I sometimes cant but now I can with this app, the best fr!! Shipping takes a bit long but i'm patient and in no rush, and my packages come in safely so no complains here
easy to use
pretty fast shipping and great customer service
I’m satisfied
Good quality of service and safe packaging!
Perfect App to Use
Shipping can be a little pricey, but honestly during these tough times, everything in this economy is getting more and more expensive. The workers treat your stuff with excellent care and customer service responds to your messages very quickly! This app is extremely convenient and easy to use to use, and I do recommend this app if you want to buy stuff from China, but live in the U.S (like me)! I don’t usually write reviews, but I’ve had several packages delivered to me from this app and I’ve never had a problem at all with my purchased items! Thank you Superbuy!
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Perfect
It’s so good, it’s was fast and many options. Very reliable definitely going to use again
