Language
I am not being able to change the Language
Response from developer
You can change the language in your iPhone settings under 'Supercard'. If you are unable to find this option, please first add your preferred language in the general iPhone settings under 'Language & Region'. Your Supercard-Team
Not user friendly
Unable to change the app language from Swiss German to English
Response from developer
Thank you for your message. We don't have English yet for Supercard. Your Supercard-Team
Language
Love the Supercard program but it would be great to offer English as an option in the app similar to the Coop app
Response from developer
Thank you. We appreciate feedback like yours, as it helps us to make ongoing improvements to the app. Your Supercard-Team
Always logs you out!
Everytime i want to use it to scan my points card, I’ve been logged out again. Logging back in gives password errors, reset email does not arrive. Clever way to prevent clients from getting points. Deals are not really deals. Stamp collection prizes are worthless. Time for Coop to overhaul their customer fidelity programs and make the card easy to access in the app.
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Fix it!
Why on earth does one need to reapply sorting every time??
Why is your garbage Supercard pay now showing on top and one’s unable to delete it??
I will never ever store my payement details in your app!!
This suck so much, I’m so ready to delete the app! So nasty
Why is your garbage Supercard pay now showing on top and one’s unable to delete it??
I will never ever store my payement details in your app!!
This suck so much, I’m so ready to delete the app! So nasty
Problems with connecting
It never seems to connect in the store when I want to pay - it’s not easy to find the English option
No english
God forbid they put the effort to add English as optional language?!
Language
I agree, anything but German whic I don’t speak.
Cant use. Only in German
Dear Coop,
This app is only in German hence it cannot be used by non German speakers.
This app is only in German hence it cannot be used by non German speakers.
Very badly done
I spent countless hours to switch the language but it doesn’t work .. finally I went to coop help fest and all they offered was it my fault it’s in German as my phone language is English !! I mean really???
Response from developer
Hello, thank you for your message. The app ist only in german, french and italian available. Your Supercard-Team
Upgrade should be optional
It is pretty stupid when you are standing in the store and ready to scan you card in the line you suddenly have to upgrade which takes more than 2 mins.
Most apps have an option to upgrade later. Would be appreciated
Most apps have an option to upgrade later. Would be appreciated
Stop asking me to login in the app all the time
There is a single use case for this app for me: scan the coop card so that I can get the self scanning device when I do the shopping
Your app consistently asks me to re-login in the shop
And guess what : connectivity in Coop shops is bad
Do better
Your app consistently asks me to re-login in the shop
And guess what : connectivity in Coop shops is bad
Do better
English version please
I don’t even know what are all the benefits I could have access to as the English version isn’t available… such a pity considering how easy it would be to get the content translated nowadays.
Clunky app
Poor and clunky to use. Very dated and old fashioned compared to UK retail apps.
Updating app logs user out
Why does the app log me out after updating it ? I have not encountered this with other app updates. Trying to log in multiple times but and captcha photos are so annoying
Response from developer
You have been logged out due to a technical problem. This has now been fixed. Please excuse the inconvenience. Your Supercard team
Can’t read the reviews!
Apparently 43 ratings have been given, but we can’t SEE the reviews on the Apple App Store. Such a weird lack of transparency.
Log in
It took 2 days and 12 attempts to create my account. The bike/car/bus photos are extremely difficult (just part of a bike tire? Hand brake? part of a fender) multiple codes entered correctly and still failed. Even the store manger employee familiar with the app gave up!
Response from developer
We apologise for the inconvenience. The problem is known and our IT department is already working on a solution. Thank you for your patience. Your Supercard team
English app
I spend a lot of money every month and I’m part of an expat community in Switzerland but still no English app. 🥹
Müll
Was für eine unbrauchbare Müll App. Loggt einen dauernd ungefragt aus. Wenn man dann einloggt muss man 27 Captchas ausfüllen, selbst wenn das Passwort nicht stimmt. Und weshalb braucht es überhaupt 2 verschiedene Apps für die Coop Aktionen und die Supercard?
Et en Français?
Depuis un moment je ne peux plus changer la langue de l’application.
