Supercard User Reviews

Customer Experience

Positive experience28.6% of reviews
Neutral17.9% of reviews
Negative experience53.6% of reviews

~ Based on 84 written reviews from the US App Store.

What users say

Is Supercard Safe?

Supercard appears safe based on user ratings. AppsHunter Safety Score for Supercard is 92/100.

This assessment is based on 1,368 user ratings, with an App Store average of 4.6/5.

Safety Analysis

89.7% of ratings point to a safe experience
3.6% of ratings suggest some concerns
6.7% of ratings point to a risky experience

~ Based on 1,368 App Store ratings for Supercard.

Is Supercard Legit?

Supercard appears to be a legitimate app. AppsHunter Legitimacy Score for Supercard is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Language

I am not being able to change the Language

Response from developer

You can change the language in your iPhone settings under 'Supercard'. If you are unable to find this option, please first add your preferred language in the general iPhone settings under 'Language & Region'. Your Supercard-Team

Not user friendly

Unable to change the app language from Swiss German to English

Response from developer

Thank you for your message. We don't have English yet for Supercard. Your Supercard-Team

Grauenhaft

Grauenhafte app. Wieso muss ma sich ständig neu anmelden und dann geht das auch nur online?! Meistens an der Kasse ohne Internet.. Nervig. Dazu ist die App hoffnungslos überfrachtet und umständlich zu bedienen. Katastrophe

Response from developer

Danke für Ihre Nachricht. Wir sind derzeit dabei, neue Sicherheitsmassnahmen zu implementieren, damit das automatische Ausloggen bald der Vergangenheit angehört. Ihr Supercard-Team

Language

Love the Supercard program but it would be great to offer English as an option in the app similar to the Coop app

Response from developer

Thank you. We appreciate feedback like yours, as it helps us to make ongoing improvements to the app. Your Supercard-Team

Always logs you out!

Everytime i want to use it to scan my points card, I’ve been logged out again. Logging back in gives password errors, reset email does not arrive. Clever way to prevent clients from getting points. Deals are not really deals. Stamp collection prizes are worthless. Time for Coop to overhaul their customer fidelity programs and make the card easy to access in the app.
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Fix it!

Why on earth does one need to reapply sorting every time??
Why is your garbage Supercard pay now showing on top and one’s unable to delete it??
I will never ever store my payement details in your app!!
This suck so much, I’m so ready to delete the app! So nasty

Problems with connecting

It never seems to connect in the store when I want to pay - it’s not easy to find the English option

No english

God forbid they put the effort to add English as optional language?!

Log in

Unverständlich warum nach jedem Update man sich immer wieder neu einloggen muss. Bitte diese Funktion abschalten oder zumindest eine “Remember me” hinzufügen. Dann liegt die Verantwortung beim user.

Response from developer

Danke für deine Nachricht. Wir sind derzeit dabei, neue Sicherheitsmassnahmen zu implementieren, damit das automatische Ausloggen bald der Vergangenheit angehört. Dein Supercard-Team

Language

I agree, anything but German whic I don’t speak.

Cant use. Only in German

Dear Coop,
This app is only in German hence it cannot be used by non German speakers.

Very badly done

I spent countless hours to switch the language but it doesn’t work .. finally I went to coop help fest and all they offered was it my fault it’s in German as my phone language is English !! I mean really???

Response from developer

Hello, thank you for your message. The app ist only in german, french and italian available. Your Supercard-Team

App startet zu langsam

Ich benutze die App gern und regelmässig. Nach einem der letzten Updates jedoch startet sie sehr langsam - so langsam, dass ich schon einige male an der Kasse auf das Vorzeigen meines Supercard QR Codes verzichtet habe, weil die App immer noch nicht parat war. Bitte die Anzeige der Supercard priorisieren und sämtliche anderen Funktionen erst danach ausführen!
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Response from developer

Vielen Dank für deine Nachricht. Du kannst Widgets auf deinem Handy einrichten, um schnell und unkompliziert auf deine Supercard zugreifen zu können. Dein Supercard-Team

Upgrade should be optional

It is pretty stupid when you are standing in the store and ready to scan you card in the line you suddenly have to upgrade which takes more than 2 mins.
Most apps have an option to upgrade later. Would be appreciated

Stop asking me to login in the app all the time

There is a single use case for this app for me: scan the coop card so that I can get the self scanning device when I do the shopping

Your app consistently asks me to re-login in the shop

And guess what : connectivity in Coop shops is bad

Do better

English version please

I don’t even know what are all the benefits I could have access to as the English version isn’t available… such a pity considering how easy it would be to get the content translated nowadays.

Clunky app

Poor and clunky to use. Very dated and old fashioned compared to UK retail apps.

Nervige Tutorials und Captures

Anstatt die App zu nutzen, muss man die ganze Zeit irgendwelche nutzlosen Pop-Ups wegklicken. Sehr nervig.

Response from developer

Besten Dank für deine Rückmeldung. Wir haben die Meldung an unseren App-Entwickler weitergeleitet. Dein Supercard Team

Updating app logs user out

Why does the app log me out after updating it ? I have not encountered this with other app updates. Trying to log in multiple times but and captcha photos are so annoying

Response from developer

You have been logged out due to a technical problem. This has now been fixed. Please excuse the inconvenience. Your Supercard team

Ganz ok

Ich nutze die App gerne und hin und wieder sind gute Coupons dabei. Jedoch kickt die App mich manchmal raus und ich muss mich neu einloggen . Jedoch muss ich bei jedem Login mein Passwort ändern, da die App es nicht erkennt ? Es nervt sehr !

Response from developer

Aufgrund eines technischen Problems wurden Sie aus Ihrem Konto ausgeloggt. Das Problem wurde mittlerweile behoben. Wenn Sie Ihr Passwort zurücksetzen möchten, ist dies derzeit nur über die Webseite möglich. Wir bedauern die Unannehmlichkeiten und danken Ihnen für Ihr Verständnis. Ihr Supercard Team