Price Husteler
So this morning I wake up and I go into my super cool because I spent over $600 on a yearly plan only to wake up this morning to try to do something to say that I'm overdue on a $50 charge. And I'm wondering why would I be charged anything when I've paid for credits in which I got because I'm on a yearly plan. But then I started doing some digging and I'm wondering why am I getting a $50 charge when I shouldn't be paying monthly? It's because I'm incurring other charges on the back end. For instance, they built my website. Going back and forth with your agent. Matter of fact, I'ma go post the screenshot on X. So now I can't use this service the way I want to because I'm now going to be generating other charges that were not put out in the open. It should be out in the open—creating the website, you're going to be charged. Going back and forth, whatever hours, because there is no way I should be charged and I still got credits. Which one is it? I got credits but the credits are not good for certain things and then you're getting billed. That sounds like a scam. And again I will be sharing this on X because now if you're using the service, you're in a pickle. I used them for my website and if I don't pay, guess what they do? They block you from even using the app. So I couldn't even get something as simple as creating a flyer for my t-shirts. Yeah, you get two stars.
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B3BossHogg 357
Be prepared!
It will cost you $! Quite a bit. The app does do a good job of the things it claims but if you create something, it is saved. Which is good except then they charge you for storage which you would never know unless you actually read the fine print or eventually, and I mean after a few months, they say you owe them money for storage.
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JKJimmy Ka-Ching
Not worth it
Highest priced subscriptions I’ve ever seen!! To get the most from the app you’re paying round $122 a month … at very least $22 for basically nothing
Jjusticeking00218
Paid annual plan canceled without my request
Paid annual plan canceled without my request
I really liked SuperCool, especially its music and video tools, which makes this experience even more disappointing.
I paid $562.46 for an annual Premium plan with approximately 720,000 credits. I had used only about 52,000 credits when my subscription was canceled, even though I never requested cancellation.
Support initially restored my account and credits, and I was extremely grateful. Then my subscription disappeared again. I repeatedly explained that I wanted to keep the annual subscription I had already paid for, not cancel it.
After receiving no response to my latest messages, SuperCool ultimately refunded my $562.46 instead of restoring the annual plan I repeatedly asked to keep.
I appreciate that my money was returned, but that was not the resolution I requested. I genuinely wanted to remain a customer and continue using the service I had purchased.
Unfortunately, after this experience, I no longer feel comfortable relying on the platform for my creative work.
I really liked SuperCool, especially its music and video tools, which makes this experience even more disappointing.
I paid $562.46 for an annual Premium plan with approximately 720,000 credits. I had used only about 52,000 credits when my subscription was canceled, even though I never requested cancellation.
Support initially restored my account and credits, and I was extremely grateful. Then my subscription disappeared again. I repeatedly explained that I wanted to keep the annual subscription I had already paid for, not cancel it.
After receiving no response to my latest messages, SuperCool ultimately refunded my $562.46 instead of restoring the annual plan I repeatedly asked to keep.
I appreciate that my money was returned, but that was not the resolution I requested. I genuinely wanted to remain a customer and continue using the service I had purchased.
Unfortunately, after this experience, I no longer feel comfortable relying on the platform for my creative work.
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AEAlexandra Elisabeth
FREE Account no longer FREE
SuperCool started out as a free account. I created many projects and now I cannot access them. It’s not ethical to hold my creations for ransom. I’m seeking class action.
JJayC66
