Support Service

Streamline your industrial service operations with Support Service Portal — the all-in-one ticket management system built for Airjet and Waterjet machine support teams. Whether you're a customer reporting a breakdown, an engineer on the field, or an admin managing workloads, Support Service Portal keeps everyone connected and every ticket on track. Key Features Smart Complaint Management — Raise Complaints in seconds with machine type, problem category, photos, voice notes, and GPS location auto-attached. Role-Based Workflows — Tailored dashboards for Customers, Engineers, Admins, Sales, and Super Admins. Everyone sees exactly what they need. Live Location Tracking — Auto-capture GPS coordinates so engineers reach the right site, fast. Rich Media Support — Attach photos, record audio descriptions, and upload documents directly from your device. Real-Time Push Notifications — Stay updated on ticket status, assignments, and comments — instantly. Powerful Dashboards & Reports — Track open Complaint, resolution times, engineer workload, and team performance at a glance. Video Manuals Library — Access categorized how-to videos for Waterjet, Airjet, and general machine guidance. Sales Follow-Up Module — Manage inquiries, log calls, and never miss a follow-up. Secure & Role-Protected — Enterprise-grade access control with full audit trails on every status change. Mobile-First Design — Works beautifully on phones, tablets, and desktops. Perfect for: Industrial machine manufacturers & service providers Field service engineering teams Customer support operations managing on-site repairs