About
This app guides field service technicians through standard operating procedures step-by-step, even without an internet connection. It allows for photo and data capture, job tracking, and team collaboration, ensuring consistent and accurate documentation.
What's New in SureSteps
1.08
October 23, 2026
AI Image analysis, general improvements and bug fixes
FAQ
How does SureSteps ensure procedures are followed correctly?
SureSteps provides step-by-step guided procedures, ensuring technicians work through instructions sequentially. Each step can include detailed instructions, photos, and data entry fields, minimizing errors and ensuring consistent documentation.
Can I use SureSteps without an internet connection?
Yes, SureSteps offers offline support. Procedures and their associated images are automatically saved to your device, allowing technicians to continue working even when they lose signal in the field.
What kind of support does SureSteps offer for troubleshooting?
SureSteps includes a built-in AI assistant that can answer questions about the procedure you are currently working on. This assistant provides answers grounded in your organization's specific documentation.
How does SureSteps handle documentation and data capture?
Technicians can capture photos and record readings or checklist responses directly within each step of a procedure. This ensures all necessary information is documented accurately and attached to the relevant part of the workflow.
Can multiple technicians collaborate using SureSteps?
Yes, SureSteps supports team comments and notifications. Users can leave notes on specific steps for teammates or supervisors and receive alerts when replies are made, facilitating collaboration.
Is SureSteps suitable for technicians working with different companies?
SureSteps offers multi-organization support. Technicians who work with more than one company can easily switch between different organizations from a single account, streamlining their workflow.
What devices are supported by SureSteps?
SureSteps is available on iPhone, iPad, and iPod devices. The app is designed to be accessible across various Apple mobile platforms.
How often is SureSteps updated?
The latest version of SureSteps is 1.05, which was last updated on August 24, 2026. Updates aim to improve functionality and reliability for field service operations.
