Waste of Time and Test Strips
Never would give anything clear to accurate results. Tested pool water with industry leading liquid drop test kit (Taylor K-2006) and then immediately tested using test strips and this App. I could have sat inside, looked out at the water, and came up with more accurate results than this App. Examples include the pH reading of 7.5, while the App reported 7.0. The chlorine (free) was 2.4, while the App reported a level of 10. I will delete the App and continue using the liquid drop test kit. Believe the bad reviews.
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I wrote a review a month ago and it wasn’t published!
Took the time to review this last month hoping once again for improvements. The fact that it still was not published speaks volumes. Now I’m doubting what used to be the best test kit. Shopping for alternative app AND test kit. What a shame. Used to be good. Bye Taylor! So disappointing!
Not working at all
Can’t login. Can’t reset password. Can’t enter any data. Non functional at this point. Deleted and re downloaded on App Store. Won’t work on iPad or iPhone.
Zero Stars! Doesn’t work!
I purchased my kit directly from Taylor and religiously used the app until they changed it and I was no longer able to. Asks me to create a new login and re-register every time and I still can’t get in! If I login and select “forgot password” it tells me a 6 digit code was sent but I never receive it. I even contact their support twice and they were not helpful. The old version worked fine. This is completely useless!
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What happened?
This app used to work - well enough for me to balance my pool chemicals. My pool was out of commission for awhile, and when I just signed back into your app, it is just blank. Nothing.
I figured out how to contact customer service (NOT 877-test kit as it says in the app, but 800-test kit - why are they misdirecting us?!). Told them the issue. She acted as if she had never heard of this problem before. Clearly that is not true, after having read other reviews. She told me she would have somebody call me to help. I’m still waiting.
They don’t care about their customer? They’re not going to fix the app?! Guess we’ll just have to go somewhere else.
I figured out how to contact customer service (NOT 877-test kit as it says in the app, but 800-test kit - why are they misdirecting us?!). Told them the issue. She acted as if she had never heard of this problem before. Clearly that is not true, after having read other reviews. She told me she would have somebody call me to help. I’m still waiting.
They don’t care about their customer? They’re not going to fix the app?! Guess we’ll just have to go somewhere else.
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App. crashed after latest update
App. crashed after latest updates, no support, no data history, don’t use it, Taylor company suppose to stay behind the app
App does NOT work
Worthless app, can’t even get logged in anymore. When I could get logged in, test results would never save.
No access/Can’t create a new account
Previous version worked great. Since the update my account says it cannot be found or that the email password combination is incorrect. Unable to reset password because it will not email me the reset link. After being bounced around to multiple phone numbers, developer said that they were working on the problem and would help me get it fixed. It’s been over a week and I haven’t heard from them. Tried to create a new account with a new email and still cannot get in. If I could rate it zero stars I would!
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Just bad
No customer support, app that crashes, not sure what happened but the app is completely useless at this point.
Horrible
Horrible
App stopped working
The app use to work somehow, unfortunately after the last apple update the system crashed.
Very disappointed!!
Very disappointed!!
Update broke the system
The update on 8/24/2022 causes the app to crash. Also my account is now deleted. Great job programmers. (Sarc)
New Version doesn’t keep any history
Previous version worked great. Why not do something different and bring back the previous version?
This new version is even worse. It forces you to re register and never lest you save the information. What worthless trash this is and what purpose does it serve if you can use it? Think I’m going to trash the kit and look for anything that works!
This new version is even worse. It forces you to re register and never lest you save the information. What worthless trash this is and what purpose does it serve if you can use it? Think I’m going to trash the kit and look for anything that works!
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Doesn’t save test results
How do you save a report in the
iPhone app. There’s a test history page but no way that I can figure out to save a report. If you back out of the newly generated report, it is gone. Help!
iPhone app. There’s a test history page but no way that I can figure out to save a report. If you back out of the newly generated report, it is gone. Help!
Better strip reading
New version works better to read strip colors. Easy to get report about pool conditions.
Camera run does not work
The attractiveness of this app is to be able to read the test with the camera and it does not work
Time consuming
Camera function does not work. Test strips are not accurate when compared to water analyzer at pool supply. Had to creat an account and put in all my info in 3 different places to find out that it is pretty much a waste of time.
Do not recommend
Camera feature in app does not work. Strips aren’t good quality either
Useless
Can’t use camera to read strips?!
7 way test with APP - waste of $$
See a review from a year ago that camera and app are not compatible and that an enhancement was being worked on. Paid too much money for these to not have the phone reader ... what takes over a year and is still not fixed ?!?
Not impressed
I just ran 5 back to back tests. Chlorine test 1 was 3, next was 1 then .5. The other results weren’t picked up. I think I’ll stick to my eyes.
