Can’t book blood tests when it gives a option to
Absolutely hate this app only just started using it as am now with a surgery that uses it and I can’t book a blood test online even though it gives me a option keeps telling me my details are missing and so it don’t let me book it I’ve now given up trying to do been trying for last 2 hours
Pointless
Not much point to the app. It doesn’t allow me to access any of my information/records/test results (unlike Swansea health board). All it does is provide information I already know and that is readily available elsewhere on the web.
This app is useless!!
When I ring the surgery, the message explains that I can make appointments via this app so that I don’t wait in a queue of 6 callers before I can speak to someone. I now need to book a blood test which I have spoken to our call centre. I have just had a text from them to book the appointment through this app. There no facility on this app to make an appointment. This is really frustrating……
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Always treated with respect
Every time I ever go to see a Dr. any Dr. I have always been treated with respect
1.4.20 no longer loads. Stuck at splash screen
The app is great usually, but for the last couple weeks the app no longer loads past the splash screen with the surgery app logo. Hopefully a developer will see this and fix it.
App don’t load
I have version 1.4.20 and the app doesn’t work. It seems like more people is having the same issue for some time now and developers aren’t giving a solution
not working
had to use the app a lot last year to sort some issues, need to use it to book an appointment and it stays on the loading screen
tried uninstalling, reinstalling, it doesn’t work
tried uninstalling, reinstalling, it doesn’t work
No longer loads
The app itself when I last used it ran fine although difficult to navigate and some of the language used was a bit vague but unfortunately this current version 1.4.20 won’t even load to let me log in. Tried closing, restarting the app, removing and reinstalling as well as a full phone reboot and it still just sits there on the logo page showing the version number. No confirmation or evidence of contacting your surgery when it used to work which made it hard when trying to prove and confirm messages or contact through the app.
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Don’t care
Partner has always been really
Healthy and not been to the doctors for 20 years recently diagnosed with v high blood pressure and coronary artery disease so has been numerous times due to this but they never read your notes, go for high blood pressure as it won’t go down and asked if have high blood pressure problems and then ask why on aspirin! and try getting past the receptionist, my partner had a pull and was in pain so ring the surgery the receptionist said I don’t know much but if gtn spray worked you should be ok
Healthy and not been to the doctors for 20 years recently diagnosed with v high blood pressure and coronary artery disease so has been numerous times due to this but they never read your notes, go for high blood pressure as it won’t go down and asked if have high blood pressure problems and then ask why on aspirin! and try getting past the receptionist, my partner had a pull and was in pain so ring the surgery the receptionist said I don’t know much but if gtn spray worked you should be ok
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Superb
I am fortunate in having good health but Market Street and now Tonyfelin surgeries have never failed to help. Super service. Thank you.
Waste of Taxpayers money
I could not find anything of value using this app what a waste of time and money (taxpayers) you can’t order repeat prescriptions, can’t see appointments booked, unless you write them in like a normal diary, it just seems to try a stop you from calling the doctor encouraging you to self diagnose. My recommendation is don’t bother.
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Not working
Fed up of trying to get on this app to order meds. Never working always a load screen nothing more.
Appointments system
Booked appointment in early feb goes to appointment March 25th. They have cancelled it without telling me shocking
Terrible service
Been trying to contact the gp since 8:30, requested a call back at 9:09 as I was over 30+ in the que to them at 10:45 be 1st in line only to not recivie a call back. Called again at 11am got 4th in the Que at 1pm only for th operator to say they can't take calls at the moment and disconnected the line. Need my son to see a dr today so will go over and sit and wait now for him to be seen. The surgery have gone completely down the drain
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Pointless app
No matter what you do on this app you still need to phone and speak to a doctor which takes a good 2 to maybe 3 days to get through ridiculous sort it out
Good service
Like all doctors you have to get through first thing in the morning ie 8am then you will always get to see a doctor, the reception staff are friendly and very helpful I’m always polite to them and find I get the same in return more time with a doctor would be better but with so many patients to see you have to be limited, But all in all I’m happy with the service Thank you to all staff and doctors
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Can’t delete off iPhone!
Don’t bother. You can’t delete it and it will take up memory on phone. It’s effectively malware.
GP manner
I was impressed when I was offered an appointment the same morning I rang due to symptoms I was having, however the attitude of the GP made me feel a hypochondriac, gone are the days when your GP knew your medical background, and showed concern, I won’t name the GP but it felt like he was glad to get me out of the room
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Useless
This app is useless. You can’t do anything on this app that you can’t do on the website. You can’t make appointments with doctor or nurse, you can only cancel appointments and even then you have to populate the form yourself. It doesn’t automatically fill with details that could be had from your account. When cancelling appointments you have to manually say when it is, it isn’t linked to a database of your appointments.
This is all disappointing when you’re able to book nurse appointments on the website. It seems the best approach is just to call the surgery. Compared to the NHS app they have in England, this is so primitive.
The only other thing you can do is check your symptoms, which you can do online.
This is all disappointing when you’re able to book nurse appointments on the website. It seems the best approach is just to call the surgery. Compared to the NHS app they have in England, this is so primitive.
The only other thing you can do is check your symptoms, which you can do online.
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Shame you can’t give 0 stars
The Covid page has at least 3 different errors for unfound pages, why have the page if none of it works
Repeat prescriptions takes you to the existing web page, why aren’t you using REST services to retrieve the data rather than going elsewhere
Why does the app use the Face ID recognition every time you have been forced to a webpage and come back
The “<“ is in different places on each page and on some it disappears when you scroll and only comes back when you scroll to the top
You QA team should be driving the look and feel of this app to ensure consistency. From previous experience this happens when there is no communication between teams. Work in an Agile way and this won’t happen
Repeat prescriptions takes you to the existing web page, why aren’t you using REST services to retrieve the data rather than going elsewhere
Why does the app use the Face ID recognition every time you have been forced to a webpage and come back
The “<“ is in different places on each page and on some it disappears when you scroll and only comes back when you scroll to the top
You QA team should be driving the look and feel of this app to ensure consistency. From previous experience this happens when there is no communication between teams. Work in an Agile way and this won’t happen
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