“This is not good for my rage” - Dr. Ross Gellar 🦕
No, but really … I’ve missed out on a lot sales & certain products that actually really work for me because of this 😔. Sold out by the time I get to checkout. IF I can even make it there. The app Refreshes every .5-30 seconds. I’m not even being remotely dramatic. Literally. Non stop refreshing. & Definitely an issue w/ the app , not my phone. This didn’t happen until the “update”. I’ve done all the things to assure it isn’t my phone. It really is near impossible to even GLANCE into a category before it refreshes AGAIN much less actually get a *correct* order in before what I really need is sold out 😭. Please … I beg you. Please fix this.
Note: I absolutely LOVE my local Surterra & adore 99% of the staff. It’s the only dispensary I’ve even gone to in 5+ years. Loyal af. & for good reason! Great , Reliable Staff, products & sales ! & I’m definitely going to come back to make sure the rating matches the app. I really do love Surterra. 🫶
Note: I absolutely LOVE my local Surterra & adore 99% of the staff. It’s the only dispensary I’ve even gone to in 5+ years. Loyal af. & for good reason! Great , Reliable Staff, products & sales ! & I’m definitely going to come back to make sure the rating matches the app. I really do love Surterra. 🫶
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Always broken
This app has always had issues and has been broken, but just as of recently it has gotten worse. Nonfunctional. Update. App so bad they send you to the Internet. Wow
App is not functional
I can no longer order ahead half of the time app logs you out mid order
Terrible App
I was super excited when they released the app… but it’s been broken since release. Can’t even stay on one page without it refreshing and logging me out or returning to the homepage
Refresh issues
Can’t use the app anymore. Every minute it kicks you out of the app even if you’re logged in. It will log you out when this happens and you will need to log back in.
favorite store, worst app </3
I love my local Surterra SO MUCH, best shop around in my opinion. But I unfortunately am finding their updated app unusable… logs me out every 30 seconds and sends me back to the homepage which also makes it impossible to do the “pay by bank” option. It wasn’t the best app previously, but the recent update has literally made it unusable :( I often go to curaleaf now instead just because their app is great and allows me to easily order ahead. I hope they fix this soon.
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Store good. App bad
I hate to drop a one star on anything related to this great dispensary. However, since I’m rating the app, one star is most appropriate. I’ve never been so frustrated with any app I’ve ever had on my phone. Maybe it’s a tactic to make us need to smoke weed about it? Way too many bugs. Sends me back to home page after about 10 seconds of shopping. Sometimes makes me log in several times even though I’m using a saved password. Oh yeah and can sometimes take a lifetime to realize I’m in a legal area to even let me shop. I’ll just be a walk-in til this gets sorted out.
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App SUCKS
The company and product EXCELLENT, this App… worst I have ever used for anything. Fix it or continue to lose long time faithful customers.
WORST. APP. EVER
they “fixed” the app. and they added pay by bank. this has refreshed and restarted on me 6 times now. 6. i gave up! it’s not worth it! i am just going to another dispensary! clearly you dont want my money.
App sucks store is great
The dispensary is amazing, but what’s really amazing is how you’ve managed to make your POS app work even WORSE than before. Keeps jumping locations in the middle of ordering. Fix your app or don’t launch it.
The worst app
The app was bad but now is worse than ever! It keeps going back, it doesn’t let me get ahead and pay. Horrible.
App sucks
App doesn’t work any more. I log in and it keeps telling me to log in. And yes I’m aware of the changes. Farewell Surterra. Your competitors have better apps.
App horrible
App is about worthless. Login 2 different times. Please fix it
App sucks
Surterra without a doubt has the best customers and vibe but this app is terrible and almost pointless. I forgot to shop there sometimes because of how much i hate the app.
Glitchy
Really useless. Constantly lags and locks me out of my acct.
Updates
Hands-down, the worst update y’all I’ve ever had
I am trying to contact the developer of this app
Trying to contact the developer of this app is unsuccessful, there’s a few things that the app doesn’t let you do, due to the way it’s built, buttons placed I. Certain areas, I wanted to send a screenshot to the developer but I have been unsuccessful. Please Surterra have someone go through every nook and cranny of the app and you’ll see the failure
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It’s okay, but needs work
App is okay but definitely needs work, I don’t understand how MÜV can get it right but AYR or Surterra cant!! Carts & vapes are great but way too pricey at times, deals barely pop up. Plus the rewards they got set up are terrible, a pre roll?? Like redo your rewards to where you get a cart, because the weed was not that good.
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GOOD company. HORRID app.
never able to stay logged in. even when the app crashes and i have to reset, it logs me out and im forced to log back in AND rebuild my cart. just sat here and did it 3 times, took a second to leave the review so i didnt tweak out.
This app is awful.
I ordered through the app multiple times. Now, for an unknown reason, the last two orders were cancelled with no reason given. I went to the store to see if I could get an explanation and there was none. They could see that I ordered it and then it was cancelled but no explanation as to why. Extremely disappointing. I am going to skip ordering from Surterra for a while until they can get a decent app.
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