SusieCakes User Reviews
Customer Experience
~ Based on 94 written reviews from the US App Store.
What users say
Summarized from real user reviews of SusieCakes. Based on 14K reviews and a 4.9/5 average, it highlights the 4 positives and 3 negatives reviewers mention most about this Shopping app.
Positive things
- 👍Friendly and helpful staff
- 🍰Delicious and high-quality cakes/cupcakes
- 🎂Great customer service for special occasions
- 🥳Loyal customer base
Negative things
- 🐛App issues (login errors, clunky design)
- 🙁Occasional order mix-ups
- 💰Expensive for some customers
Is SusieCakes Safe?
SusieCakes appears safe based on user ratings. AppsHunter Safety Score for SusieCakes is 99/100.
This assessment is based on 13,742 user ratings, with an App Store average of 4.9/5.
Safety Analysis
~ Based on 13,732 App Store ratings for SusieCakes.
Is SusieCakes Legit?
SusieCakes appears to be a legitimate app. AppsHunter Legitimacy Score for SusieCakes is 83/100.
Based on 83 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
If you want a good cupcake or cake I totally recommend this place they have the best cake I have ever had!!!
Trying to sign in with email, keeps saying “OOPS! other error returned from server.”I deleted app and redownloaded but still won’t let me log into my account. That said, why bother with an app in the first place. Not everything needs an app. SusieCakes needs to kill the app and just focus on the website and a better rewards system.
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Interface on the app is so glitchy. Cakes are great though!
My absolute FAVORITE cupcakes!! You will never be disappointed!
Rewards earned should not expire. At a minimum, it shouldn’t expire within a mere month! Some of us don’t live near your bakeries, we travel to get there and should be given more time to use rewards. If you can’t make not expire, give us approx a year, like other reward programs. 🙏
App won’t open. Uninstall and reinstall. Still not working!
For the last two updates the app keeps crashing to the point where it opens and then crashes before logging in. I have deleted and reinstalled the app and hard closed it so many times. How will I know if I have a reward?!
Tried opening the app after upgrading to iOS 26 and it immediately crashes. Reinstalled with the same results. Wife had the same results. Please update the app to support the latest version of iOS.
Sadly the app won’t open. I’ve tried deleting the app, restarting my cell phone and reinstalling but it doesn’t open.
Please update your app fix the crash issue on the latest iOS.
Daughter loves getting a SusieCake cupcake after gymnastics. Nevo is the best!
Disappointed that the free birthday slice of cake has changed it’s rules. You used to get an entire month to use the free cake slice but now I had a week to use. Plus it wasn’t even my birthday week but several weeks before my birthday. Well now I save myself from buying a slice for my wife and cupcakes for my kids when I would go in. thanks for that
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I absolutely love this place the best cakes and cookies I’ve ever tasted
App is great; Lafayette, CA staff is great and the cakes are the best!!
We always use this store as a go to and they are always on point. But this time was disappointing because they gave us the wrong pie. We ordered a pumpkin cheesecake and whipped cream on the side but received a pumpkin pie and no whip. They never mess up like this but like everyone else we expect what we order and pay for especially for the holiday. :/
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Finally an organized and straightforward app. Everything here is just delicious and this gets you to sweetness that much quicker!
I’m a sucker for bakeries! This bakery absolutely exceeded any expectations. The cakes are delicate and moist, the frosting is so delicious and has that amazing subtle crunchy outside. We order cupcakes and cakes frequently, do not always need an occasion to enjoy Susie Cakes!
Must try type of place!
Love the cakes! Disappointed Apple Pay is not an option online or on the app 👎
So I was recommended this summer only cake by one of my coworkers who raved about how good it is. So I got it for my sisters birthday. When we got it the frosting appeared over whipped. The flavor of the cake was subpar at best, nothing special, and the berries in the filling were sour. I have to say I was very disappointing as I paid nearly 80$ for this cake including the tip :/ don’t think I’ll be coming back sadly
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