Latest app version is unusable
Latest version is awful, but you already know that because all the recent reviews say the same thing. Please fix it!
I can no longer easily locate Kroger Pay, nor does the location service work when I’m shopping my list in person; it’s stuck on one store but I often shop at two different stores. (And yes, location detection is on.)
I can’t find anywhere in the app to even select my favorite store. The changes you’ve made are so disappointing; every feature I use is so much harder to navigate now. You’ve basically rendered the app useless, for me.
I can no longer easily locate Kroger Pay, nor does the location service work when I’m shopping my list in person; it’s stuck on one store but I often shop at two different stores. (And yes, location detection is on.)
I can’t find anywhere in the app to even select my favorite store. The changes you’ve made are so disappointing; every feature I use is so much harder to navigate now. You’ve basically rendered the app useless, for me.
Show more
Incredibly slow and unintuitive
App takes forever to load any page.
Even when searching the exact name of an item it will more often than not, show you a completely different item.
The, “pay in store” option to scan your QR code now takes 3 button presses (that also take forever to load) and is weird to navigate to.
Somehow every update that is pushed makes performance worse and less efficient.
Even when searching the exact name of an item it will more often than not, show you a completely different item.
The, “pay in store” option to scan your QR code now takes 3 button presses (that also take forever to load) and is weird to navigate to.
Somehow every update that is pushed makes performance worse and less efficient.
Show more
I really want to like this app…
After the last few updates things have really gone downhill. Creating a list requires extra steps, and when I use it at the store to check off items on the list it removes the sort and puts all items across various categories. (I sort by ascending aisle). Developers need to read some of this feedback and make some descent upgrades to the app!
Show more
Glitching
Phone started to heat up very fast. Already added address but I can’t just edit unit number info cause Ralph’s wants me to fill full address from the beginning, which is very convenient right? (No) working veeeery slow. I didn’t finish delivery order cause it’s stuck on the address editing 👍🏻🤌🏻
Going to competitor to order simple 4 items 👏🏻👋🏻
Going to competitor to order simple 4 items 👏🏻👋🏻
Show more
Technical Issues
The app is easy enough to navigate, but every single time I try to place a delivery order, I get an error message. I have to call, they check my account, and after verifying all my information, they tell me there are no issues or holds, and I need to wait fifteen minutes and try again. It is a huge waste of time to have to go through all of that every time I need an order delivered, only to have to go in person anyway. The app is fine for checking product availability, but this ordering process is ridiculous.
Show more
