Can’t sign into account
The Ralph’s app use to work properly but for the last 2 weeks, I am unable to log in. The app says it needs to verify it’s me and offers the prompt to send an email verification to my email. Well, guess what - the email never arrives. I have tried multiple times. I have uninstalled the app and reloaded. Customer service is of no help. Truly unfortunate that Ralph’s is going to lose most of my business especially when it comes to using their digital coupons. Since I can’t log into my account because of whatever stupid glitch this is, I am unable to take advantage of the extra savings through the app. Ralph’s, come on, you can do better. Your prices are already more than other local grocery stores but now with not being able to log in and take advantage of the digital savings plus not being able to do online grocery shopping, I will not be shopping there other than for a quick errand for a last minute item. Adios, Ralph’s.
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Weekly ads ??? Where are they ?
In the interest of saving Kroger Corp advertising and mailing costs, you are going to loss customers. Me, being one.
I used the weekly ad to develop my grocery menu. Guess I'll need to go back to Vons !!! SAD REALLY
I used the weekly ad to develop my grocery menu. Guess I'll need to go back to Vons !!! SAD REALLY
Timed out with "Technical Difficulties" at the register when I tried to use Kroger Pay
I waited a minute for the Kroger Pay QR code to load, with people waiting behind me at the register. I then gave up and paid by credit card. Please make the app show the Kroger Pay QR code even when offline! If there is no connection within two seconds, then put up the QR code
Love Ralphs, but app sucks.
I love Ralphs! Loyal customer. The app on the other hand is terrible. It lags, and when you press on certain buttons it doesn’t work?! It’s annoying. Please fix.
Terrible app experience!
Tried to use a digital coupon in store and it made me sign in and verify my email, except the code never sent and i lost out on savings because of it. i tried logging in on the website and it wouldn’t send a verification code to my email, then i tried by downloading the app, and it just gave me error messages when trying to sign in. Then once it started working, despite having verified my account with my phone number it still prompted me to verify my email! Then i came back to the same problem of the verification code not sending.
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