Love this App! There is a bug though, please fix!
Love the app, and love the ongoing optimizations. There is one bug, that when the user tries to check out between cart and checkout page, the app freezes. I’m iPhone 16 Pro, iOS 18.2.1 (I’ll get 26 eventually haha). Anyway, feel free to provide contact into if you want a reproduction video. It’s happened a few times now, so figured I’d give a heads up!
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I cannot sign in
Update was recommended, afterwards I was no longer able to sign in. I tried deleting the app and reinstalling it, it did nothing. An app that does not allow the user to access the account is useless.
The worst UX
Each update gets worse, I just want to clip some coupons
Has become almost useless for me
I used to love this app. I used it to manage my shopping list. But lately it has made using the shopping list feature impossible. I could scan the UPC on an item and add it to the shopping list—this was removed a couple of years ago. More recently the shopping list will NOT remove completed items (they seem to go away but come back). When I search for an item (the only way to add something to the list) it sometimes won’t allow me to add it to the list. I think that it’s due to the item being on the (undeletable) completed list.
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Horrible App
The updated Ralphs App is horrible. Email sends Preview this weeks ad, but site will do everything but let you view weekly ad. This has made it difficult to plan shopping so I have started shopping elsewhere
Generally works, lots of coupons
Biggest issue I have with the app, (and got tipped by Kroger employee about in fact) is that the in-store scanner can’t scan your loyalty ID unless the app is in light mode. Fortunately the app has an override to always be in light mode, but this is a confusing experience to be holding up a code and machine can’t read it. 5 stars is this hiccup is fixed.
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cash back is a scam
they do not honor cash back deals. customer service is awful.
Native app
Just came here to give them 5 stars since the app is such a neat smooth native app
Can’t sign into account
The Ralph’s app use to work properly but for the last 2 weeks, I am unable to log in. The app says it needs to verify it’s me and offers the prompt to send an email verification to my email. Well, guess what - the email never arrives. I have tried multiple times. I have uninstalled the app and reloaded. Customer service is of no help. Truly unfortunate that Ralph’s is going to lose most of my business especially when it comes to using their digital coupons. Since I can’t log into my account because of whatever stupid glitch this is, I am unable to take advantage of the extra savings through the app. Ralph’s, come on, you can do better. Your prices are already more than other local grocery stores but now with not being able to log in and take advantage of the digital savings plus not being able to do online grocery shopping, I will not be shopping there other than for a quick errand for a last minute item. Adios, Ralph’s.
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Weekly ads ??? Where are they ?
In the interest of saving Kroger Corp advertising and mailing costs, you are going to loss customers. Me, being one.
I used the weekly ad to develop my grocery menu. Guess I'll need to go back to Vons !!! SAD REALLY
I used the weekly ad to develop my grocery menu. Guess I'll need to go back to Vons !!! SAD REALLY
Timed out with "Technical Difficulties" at the register when I tried to use Kroger Pay
I waited a minute for the Kroger Pay QR code to load, with people waiting behind me at the register. I then gave up and paid by credit card. Please make the app show the Kroger Pay QR code even when offline! If there is no connection within two seconds, then put up the QR code
Love Ralphs, but app sucks.
I love Ralphs! Loyal customer. The app on the other hand is terrible. It lags, and when you press on certain buttons it doesn’t work?! It’s annoying. Please fix.
Terrible app experience!
Tried to use a digital coupon in store and it made me sign in and verify my email, except the code never sent and i lost out on savings because of it. i tried logging in on the website and it wouldn’t send a verification code to my email, then i tried by downloading the app, and it just gave me error messages when trying to sign in. Then once it started working, despite having verified my account with my phone number it still prompted me to verify my email! Then i came back to the same problem of the verification code not sending.
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Scan & Kroger Pay Buried
Easy to navigate? BS. When trying to checkout takes forever because you have to dig around the app to find the barcode. Even the person at checkout said it's terrible because other customers had same complaint. Why would you essentially hide something you expect people to use often? MAKE IT 1-CLICK & PUT IT AT THE TOP OF THE APP. You'd think "In-Store" would present the member and KrogerPay barcodes but clearly someone on the app dev/marketing team still hasn't figured out yet that seems to be a logical place to put it vs. having to click around the menu, 4 levels deep. smh.
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PRICE GOUGING
Ralph’s has now installed “dynamic” price tags. So prices can change before you get to the register. Prices can go up by time of day or by product demand. Ralph’s had been busted before for mislabeling and other coupon scams. Now we go to Grocery Outlet, Valley Marketplace, Trader Joe’s and Aldi, where the prices are HALF of what Ralph’s corporate greed grabs.
That’s not all. By doing this, they’re also eliminating jobs. Prices can be changed by a single person in a corporate office for multiple stores. And that can even be done by AI. Do you want that?
I wish I could post pictures here. I just paid NINE bucks for Land-o-Lakes 21 oz butter. Thats NOT gonna happen again!
Ralph’s = BIG FAIL.
That’s not all. By doing this, they’re also eliminating jobs. Prices can be changed by a single person in a corporate office for multiple stores. And that can even be done by AI. Do you want that?
I wish I could post pictures here. I just paid NINE bucks for Land-o-Lakes 21 oz butter. Thats NOT gonna happen again!
Ralph’s = BIG FAIL.
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Horrible!
This app doesn’t even work… Just says no network connection and my connection is perfect… Pathetic a company this big doesn’t have a properly functioning app and all
The latest reviews prove it!
The latest reviews prove it!
Save the list?
This is one of the most confusing and poorly designed apps I’ve ever used for online shopping. They have a “Save List” option under every product, but after spending 10 minutes building a list, you come back and find your cart is empty. Total waste of time. It feels like a UI designed to prevent people from shopping rather than help them shop.
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I can’t sign in
I can’t sign in the raphls app no matter how I try it also signed me out for no reason and now I won’t be able to access digital deals my name is Travis
Good When It Works
It’s ok when it works, but it hasn’t worked in a month. Also, new changes in format earlier this year have made it harder to use when it does work. (June 2026)
grocery pick up workflow not working
I have a 17pro and sufficient storage on my iphone, and overall really happy to use Ralph's grocery pick up service, but for many times, I would arrive at the Ralph’s parking lot and either:
1. The app doesn’t show my pick up order so there’s no way I can notify Ralph’s that I’m here
2. When I go into the order page to manually find my pick up order it’s blank under order status, although 10 min ago it told me it’s ready
3. When I click I’m here the button doesn’t work.
I’ve tried turning off and on my phone, exiting the app and re enter, but it doesn’t work.
As a result I always have to walk to the back of the store to get my grocery and carry it out myself. The workflow is incomplete solely because the app not working properly. The people working at Ralph’s is always super nice and accommodating. But the app needs to be fixed to complete the experience.
Please fix the bugs!
1. The app doesn’t show my pick up order so there’s no way I can notify Ralph’s that I’m here
2. When I go into the order page to manually find my pick up order it’s blank under order status, although 10 min ago it told me it’s ready
3. When I click I’m here the button doesn’t work.
I’ve tried turning off and on my phone, exiting the app and re enter, but it doesn’t work.
As a result I always have to walk to the back of the store to get my grocery and carry it out myself. The workflow is incomplete solely because the app not working properly. The people working at Ralph’s is always super nice and accommodating. But the app needs to be fixed to complete the experience.
Please fix the bugs!
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