Web ordering
Difficult to return to cart once you leave that screen. Cart should show on every page.
Worst app for coupons
This app is terrible to find and clip coupons!! Look to Vons to know how to set it up to make it user friendly. I hope Ralph’s takes this tip!
Great service!
I love ordering ahead and Ralph’s always makes it so much easier! Thank you!
Greed run rampant
GROCERIES THROUGH APP ARE MORE EXPENSIVE! They track your data and experiment with raising prices to see what you will tolerate. They exploit your busy life and need for convenience to rip you off, and your data helps them rip other people off more successfully. The Ralph’s app is everything wrong with the world today. Do not use!!!!
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Kroger Pay is not working when I try to pay at the register
It puts up a dialog Technical Difficulties, Exit. Troubleshooting: I reinstalled the app and switched my iPhone off and on. I installed the app a few minutes ago, so this issue is still present in the latest version. Please fix
Withholds reviews
Censorship of reviews. I wrote a good review on a salad and they would not post it, very strange. Censorship of product reviews they don’t like. Untrustworthy companies that are dishonest and hide things are no good.
Bad App, Coupons
My Recent Review Was Deleted. Apparently I’m one of the many not happy with the app or coupons that used to automatically be added when I checked out and typed my phone number. I’ve been told I now have to go to app to add coupons onto my account to have them show up at the cash register when I check out. I guess just using my phone number is not adequate enough for Ralph’s. I have two Ralph’s near me, one always has brown wilted greens for sale. I end up driving to the Vons, or the Albertsons (they are the same company) near me or even Sprouts just to find Dandelion Greens. I’d shop only at Trader Joe’s but they don’t offer fresh greens not bagged. I think I’ll be using Ralph’s less and less and just drive a little further where I know I can get produce. And I won’t ever be using my phone number of app again for any company as they just want us to so they can sell our personal information.
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Doesn’t work
Title says all
Cannot login after update!! FIX IT!!! IM UPSET!
UPDATE 10/02/2026
Thank God they fixed that update. I’m able to sign in now. I was getting stressed out!!
Cannot login after the new update and I use this app religiously!!! It’s hard for me to go in, as I have 2 young kids and a 5 month old, so it’s easier to just pickup my. Now I can’t even login to the app at all. It keeps saying “there was an error with the sign in process”. I knew I should’ve never updated it when they told me to at my last pick up. Then when I click “app support” it sends to me Ralphs.com where I speak with a virtual assistant, who can’t even help me!!! So now I’ll have to shop somewhere else. Vons it is!! Get this fixed ASAP!!
Thank God they fixed that update. I’m able to sign in now. I was getting stressed out!!
Cannot login after the new update and I use this app religiously!!! It’s hard for me to go in, as I have 2 young kids and a 5 month old, so it’s easier to just pickup my. Now I can’t even login to the app at all. It keeps saying “there was an error with the sign in process”. I knew I should’ve never updated it when they told me to at my last pick up. Then when I click “app support” it sends to me Ralphs.com where I speak with a virtual assistant, who can’t even help me!!! So now I’ll have to shop somewhere else. Vons it is!! Get this fixed ASAP!!
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Withholds reviews
I wrote a good review on a salad and they would not post it, very strange. Censorship of product reviews they don’t like. Untrustworthy company.
Useless for pick up
Don’t try to us this app to pick up your shopping.
You can’t use it to tell the store you are on your way or that you have arrived. That section of the screen is blank. Causing delays at the store and defeats the purpose of shopping on the app.
Been like it for months. Fix it!!!
You can’t use it to tell the store you are on your way or that you have arrived. That section of the screen is blank. Causing delays at the store and defeats the purpose of shopping on the app.
Been like it for months. Fix it!!!
App is a mess
The Ralphs app is a disorganized mess. From trying to navigate it, I can’t even discern their business… are you selling credit cards? are you a recipe company like Bon Appetite? are you a fitness company like Equinox? What the heck? I want to use a grocery stop app to do simple things: I want to easily see what is on sale, I want to quickly and easily look at coupons and clip ones I care about, I want to verify if you have items in stock and know where they are by aisle and aisle bay. That is IT! Don’t bother me with online ordering and pick up… that should be a first thing, different navigation selection. And, the clutter of the app is mind-numbing. I literally cannot find a way to page through electronic coupons. The app looks absolutely like it was designed by a big committee of people with random interests instead of a small group of people focused entirely on the core of what a customer wants. Huge fail in app design! Look at an airline app….they don’t make it hard to book an airline ticket or check flight status. Why does Ralph’s make it so hard to figure out how to search grocery items or find out what is is in sale? Ralphs should at least look at the Albertson’s / Pavillions app. It certainly could be better, but is at least is easy to use.
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Cannot login after update!! FIX IT!!! IM UPSET!
Cannot login after the new update and I use this app religiously!!! It’s hard for me to go in, as I have 2 young kids and a 5 month old, so it’s easier to just pickup my. Now I can’t even login to the app at all. It keeps saying “there was an error with the sign in process”. I knew I should’ve never updated it when they told me to at my last pick up. Then when I click “app support” it sends to me Ralphs.com where I speak with a virtual assistant, who can’t even help me!!! So now I’ll have to shop somewhere else. Vons it is!! Get this fixed ASAP!!
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Too many
Too many updates what for? Stop it
Horrible Update
This app was easy to use, until this week. Now the functionality is terrible, and it is not user friendly. Fix it.
What Now?!
Ever since the latest app update, it’s impossible to sign in! Doesn’t recognize my password no matter how I sign in. After many attempts to reset my password, it was finally took. You’d think the problem was solved but NO, it still doesn’t let me sign!!
Bugs everywhere
Can’t update my cart due to a persistent, vague “something went wrong” error. Next time hire a real developer
HORRIBLE APP, HORRIBLE CUSTOMER SERVICE
I was a Ralph’s customer for LITERALLY 12 YEARS ‘til they made false accusations and denied further deliveries. I spent $320 per month only for some bonafide moron named “Norberto Jr” to suddenly make unsubstantiated claims and claim I could only go scheduled pickup or in-store purchase from now on. That’s how Kroger does people who have standards afa quality of deliveries. What’s the point of this ghetto app at that point? 12 years and absolutely ZERO RESPECT.
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Unusable
Impossible to navigate. Can’t even click on weekly ad.Do the developers even test what mess they make each update!?
Every update is worse
App gets slower and slower with every update. Using iPhone 17 so I know it’s not my phone. Clicking around the app is a nightmare now. Getting to the digital coupon area takes so long. Also, it now takes three button presses to open Kroger pay. When checking out, I just want to quickly open the app and should be able to use Kroger pay with one button press.
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