Cannot login after update!! FIX IT!!! IM UPSET!
Cannot login after the new update and I use this app religiously!!! It’s hard for me to go in, as I have 2 young kids and a 5 month old, so it’s easier to just pickup my. Now I can’t even login to the app at all. It keeps saying “there was an error with the sign in process”. I knew I should’ve never updated it when they told me to at my last pick up. Then when I click “app support” it sends to me Ralphs.com where I speak with a virtual assistant, who can’t even help me!!! So now I’ll have to shop somewhere else. Vons it is!! Get this fixed ASAP!!
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Too many
Too many updates what for? Stop it
Horrible Update
This app was easy to use, until this week. Now the functionality is terrible, and it is not user friendly. Fix it.
What Now?!
Ever since the latest app update, it’s impossible to sign in! Doesn’t recognize my password no matter how I sign in. After many attempts to reset my password, it was finally took. You’d think the problem was solved but NO, it still doesn’t let me sign!!
Bugs everywhere
Can’t update my cart due to a persistent, vague “something went wrong” error. Next time hire a real developer
HORRIBLE APP, HORRIBLE CUSTOMER SERVICE
I was a Ralph’s customer for LITERALLY 12 YEARS ‘til they made false accusations and denied further deliveries. I spent $320 per month only for some bonafide moron named “Norberto Jr” to suddenly make unsubstantiated claims and claim I could only go scheduled pickup or in-store purchase from now on. That’s how Kroger does people who have standards afa quality of deliveries. What’s the point of this ghetto app at that point? 12 years and absolutely ZERO RESPECT.
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Unusable
Impossible to navigate. Can’t even click on weekly ad.Do the developers even test what mess they make each update!?
Every update is worse
App gets slower and slower with every update. Using iPhone 17 so I know it’s not my phone. Clicking around the app is a nightmare now. Getting to the digital coupon area takes so long. Also, it now takes three button presses to open Kroger pay. When checking out, I just want to quickly open the app and should be able to use Kroger pay with one button press.
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Los Ángeles
Mehola43
Use to be great
This app used to be great, now I can’t even sign in and clip coupons. It’s been like that for a month. I’ve tried deleting the app, clearing the cache, signing on online, etc. I don’t even want to shop without clipping the coupons that used to be the best part
Is it on purpose?...
I would love to know who created the layout here so that I could ask them WTH they were thinking. Like was this on purpose is there some like nefarious corporate manipulation reasoning behind why it takes 20 steps to find which category you want to shop in? Why is that not on the homepage? Every other grocery store has a menu to navigate or the categories you can shop such as baking, meats, produce... why is it hidden behind three pages scrolling and then when you finally get to the selected category you can't see all the products you can't filter it you can't narrow it down and then the way that the search feature is made, it returns results that have nothing to do with what you're looking for and everything to do with what they need to sell to you because somebody paid for invasive marketing. I shop multiple times a week at Ralph's, every time I've tried to use this app it's complete utter garbage and I can't find anything that I'm looking for. I don't know how anybody can give this thing a positive review, it's so bad. So at the end of the day I just won't use it anymore.
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I want this tracker gone!
I have been unable to get rid of this app for far too long! It’s like an unwanted solicitor who refuses to leave! After this I will NEVER add another grocery app to my device again. Too much trouble for a discount. NO STARS!
Latest app version is unusable
Latest version is awful, but you already know that because all the recent reviews say the same thing. Please fix it!
I can no longer easily locate Kroger Pay, nor does the location service work when I’m shopping my list in person; it’s stuck on one store but I often shop at two different stores. (And yes, location detection is on.)
I can’t find anywhere in the app to even select my favorite store. The changes you’ve made are so disappointing; every feature I use is so much harder to navigate now. You’ve basically rendered the app useless, for me.
I can no longer easily locate Kroger Pay, nor does the location service work when I’m shopping my list in person; it’s stuck on one store but I often shop at two different stores. (And yes, location detection is on.)
I can’t find anywhere in the app to even select my favorite store. The changes you’ve made are so disappointing; every feature I use is so much harder to navigate now. You’ve basically rendered the app useless, for me.
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Incredibly slow and unintuitive
App takes forever to load any page.
Even when searching the exact name of an item it will more often than not, show you a completely different item.
The, “pay in store” option to scan your QR code now takes 3 button presses (that also take forever to load) and is weird to navigate to.
Somehow every update that is pushed makes performance worse and less efficient.
Even when searching the exact name of an item it will more often than not, show you a completely different item.
The, “pay in store” option to scan your QR code now takes 3 button presses (that also take forever to load) and is weird to navigate to.
Somehow every update that is pushed makes performance worse and less efficient.
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I really want to like this app…
After the last few updates things have really gone downhill. Creating a list requires extra steps, and when I use it at the store to check off items on the list it removes the sort and puts all items across various categories. (I sort by ascending aisle). Developers need to read some of this feedback and make some descent upgrades to the app!
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Glitching
Phone started to heat up very fast. Already added address but I can’t just edit unit number info cause Ralph’s wants me to fill full address from the beginning, which is very convenient right? (No) working veeeery slow. I didn’t finish delivery order cause it’s stuck on the address editing 👍🏻🤌🏻
Going to competitor to order simple 4 items 👏🏻👋🏻
Going to competitor to order simple 4 items 👏🏻👋🏻
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Technical Issues
The app is easy enough to navigate, but every single time I try to place a delivery order, I get an error message. I have to call, they check my account, and after verifying all my information, they tell me there are no issues or holds, and I need to wait fifteen minutes and try again. It is a huge waste of time to have to go through all of that every time I need an order delivered, only to have to go in person anyway. The app is fine for checking product availability, but this ordering process is ridiculous.
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Can't search purchases
Can't search previous purchases anymore. Thanks for getting rid of that very useful feature.🙄
Worthless
Always getting a “system error”. Not worth the hassle
Love this App! There is a bug though, please fix!
Love the app, and love the ongoing optimizations. There is one bug, that when the user tries to check out between cart and checkout page, the app freezes. I’m iPhone 16 Pro, iOS 18.2.1 (I’ll get 26 eventually haha). Anyway, feel free to provide contact into if you want a reproduction video. It’s happened a few times now, so figured I’d give a heads up!
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