Is it on purpose?...
I would love to know who created the layout here so that I could ask them WTH they were thinking. Like was this on purpose is there some like nefarious corporate manipulation reasoning behind why it takes 20 steps to find which category you want to shop in? Why is that not on the homepage? Every other grocery store has a menu to navigate or the categories you can shop such as baking, meats, produce... why is it hidden behind three pages scrolling and then when you finally get to the selected category you can't see all the products you can't filter it you can't narrow it down and then the way that the search feature is made, it returns results that have nothing to do with what you're looking for and everything to do with what they need to sell to you because somebody paid for invasive marketing. I shop multiple times a week at Ralph's, every time I've tried to use this app it's complete utter garbage and I can't find anything that I'm looking for. I don't know how anybody can give this thing a positive review, it's so bad. So at the end of the day I just won't use it anymore.
Show more
I want this tracker gone!
I have been unable to get rid of this app for far too long! It’s like an unwanted solicitor who refuses to leave! After this I will NEVER add another grocery app to my device again. Too much trouble for a discount. NO STARS!
Latest app version is unusable
Latest version is awful, but you already know that because all the recent reviews say the same thing. Please fix it!
I can no longer easily locate Kroger Pay, nor does the location service work when I’m shopping my list in person; it’s stuck on one store but I often shop at two different stores. (And yes, location detection is on.)
I can’t find anywhere in the app to even select my favorite store. The changes you’ve made are so disappointing; every feature I use is so much harder to navigate now. You’ve basically rendered the app useless, for me.
I can no longer easily locate Kroger Pay, nor does the location service work when I’m shopping my list in person; it’s stuck on one store but I often shop at two different stores. (And yes, location detection is on.)
I can’t find anywhere in the app to even select my favorite store. The changes you’ve made are so disappointing; every feature I use is so much harder to navigate now. You’ve basically rendered the app useless, for me.
Show more
Incredibly slow and unintuitive
App takes forever to load any page.
Even when searching the exact name of an item it will more often than not, show you a completely different item.
The, “pay in store” option to scan your QR code now takes 3 button presses (that also take forever to load) and is weird to navigate to.
Somehow every update that is pushed makes performance worse and less efficient.
Even when searching the exact name of an item it will more often than not, show you a completely different item.
The, “pay in store” option to scan your QR code now takes 3 button presses (that also take forever to load) and is weird to navigate to.
Somehow every update that is pushed makes performance worse and less efficient.
Show more
I really want to like this app…
After the last few updates things have really gone downhill. Creating a list requires extra steps, and when I use it at the store to check off items on the list it removes the sort and puts all items across various categories. (I sort by ascending aisle). Developers need to read some of this feedback and make some descent upgrades to the app!
Show more
Glitching
Phone started to heat up very fast. Already added address but I can’t just edit unit number info cause Ralph’s wants me to fill full address from the beginning, which is very convenient right? (No) working veeeery slow. I didn’t finish delivery order cause it’s stuck on the address editing 👍🏻🤌🏻
Going to competitor to order simple 4 items 👏🏻👋🏻
Going to competitor to order simple 4 items 👏🏻👋🏻
Show more
Technical Issues
The app is easy enough to navigate, but every single time I try to place a delivery order, I get an error message. I have to call, they check my account, and after verifying all my information, they tell me there are no issues or holds, and I need to wait fifteen minutes and try again. It is a huge waste of time to have to go through all of that every time I need an order delivered, only to have to go in person anyway. The app is fine for checking product availability, but this ordering process is ridiculous.
Show more
Can't search purchases
Can't search previous purchases anymore. Thanks for getting rid of that very useful feature.🙄
Worthless
Always getting a “system error”. Not worth the hassle
Love this App! There is a bug though, please fix!
Love the app, and love the ongoing optimizations. There is one bug, that when the user tries to check out between cart and checkout page, the app freezes. I’m iPhone 16 Pro, iOS 18.2.1 (I’ll get 26 eventually haha). Anyway, feel free to provide contact into if you want a reproduction video. It’s happened a few times now, so figured I’d give a heads up!
Show more
I cannot sign in
Update was recommended, afterwards I was no longer able to sign in. I tried deleting the app and reinstalling it, it did nothing. An app that does not allow the user to access the account is useless.
The worst UX
Each update gets worse, I just want to clip some coupons
Has become almost useless for me
I used to love this app. I used it to manage my shopping list. But lately it has made using the shopping list feature impossible. I could scan the UPC on an item and add it to the shopping list—this was removed a couple of years ago. More recently the shopping list will NOT remove completed items (they seem to go away but come back). When I search for an item (the only way to add something to the list) it sometimes won’t allow me to add it to the list. I think that it’s due to the item being on the (undeletable) completed list.
Show more
Horrible App
The updated Ralphs App is horrible. Email sends Preview this weeks ad, but site will do everything but let you view weekly ad. This has made it difficult to plan shopping so I have started shopping elsewhere
Generally works, lots of coupons
Biggest issue I have with the app, (and got tipped by Kroger employee about in fact) is that the in-store scanner can’t scan your loyalty ID unless the app is in light mode. Fortunately the app has an override to always be in light mode, but this is a confusing experience to be holding up a code and machine can’t read it. 5 stars is this hiccup is fixed.
Show more
cash back is a scam
they do not honor cash back deals. customer service is awful.
Native app
Just came here to give them 5 stars since the app is such a neat smooth native app
Can’t sign into account
The Ralph’s app use to work properly but for the last 2 weeks, I am unable to log in. The app says it needs to verify it’s me and offers the prompt to send an email verification to my email. Well, guess what - the email never arrives. I have tried multiple times. I have uninstalled the app and reloaded. Customer service is of no help. Truly unfortunate that Ralph’s is going to lose most of my business especially when it comes to using their digital coupons. Since I can’t log into my account because of whatever stupid glitch this is, I am unable to take advantage of the extra savings through the app. Ralph’s, come on, you can do better. Your prices are already more than other local grocery stores but now with not being able to log in and take advantage of the digital savings plus not being able to do online grocery shopping, I will not be shopping there other than for a quick errand for a last minute item. Adios, Ralph’s.
Show more
Weekly ads ??? Where are they ?
In the interest of saving Kroger Corp advertising and mailing costs, you are going to loss customers. Me, being one.
I used the weekly ad to develop my grocery menu. Guess I'll need to go back to Vons !!! SAD REALLY
I used the weekly ad to develop my grocery menu. Guess I'll need to go back to Vons !!! SAD REALLY
Timed out with "Technical Difficulties" at the register when I tried to use Kroger Pay
I waited a minute for the Kroger Pay QR code to load, with people waiting behind me at the register. I then gave up and paid by credit card. Please make the app show the Kroger Pay QR code even when offline! If there is no connection within two seconds, then put up the QR code
