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Compras indevidas
Scam!
Dan f
Scam
Response from developer
We are so incredibly sorry for this frustrating experience. You are completely right to be upsetāno one should ever feel like an app is taking advantage of them or charging them unfairly. Could you please send an email directly to our team at support@sutara.app? If you share your account details or receipts, we will personally check what happened, make sure any active plans are completely canceled, and help get your money back. Thank you for bringing this to our attention so we can fix it.
Misleading Subscription System
Response from developer
We are so incredibly sorry for this frustrating experience. You are completely right to be upsetāhaving multiple active plans at the same time is super confusing, and canceling one should never leave you trapped paying for another. We definitely do not want our system to be misleading or make users pay by mistake. We are already taking this feedback to heart to make our plans much clearer so this doesn't happen to anyone else. We want to make this right for you immediately. Could you please send a quick email to our team at support@sutara.app? Just send us your account details, and we will personally make sure every active plan is completely canceled and work with you to refund those extra charges. Thank you for your honest feedback!
Scam
Be warned billing is a scam
Response from developer
We are so incredibly sorry to hear about this frustrating experience! Could you please send a quick email to our team at support@sutara.app? If you share your account details, we will personally look up your charges, stop all active subscriptions across both systems, and help process a refund for those extra charges. Thank you for bringing this to our attention so we can make it right!
SCAM
Weirdly charging with no connection
Pithy
Complete Scam
Response from developer
We are so incredibly sorry for this frustrating experience. We want to make sure your case is fully resolved and that your refund is processed completely. Could you please send a fresh email to our team at support@sutara.app? We will personally check your account, make sure everything is completely stopped, and ensure your money is returned. Thank you for your patience and for holding us accountable.
Scam
Response from developer
We are so incredibly sorry for this frustrating experience! We want to fix this for you right away so you do not have to cancel your card. Could you please send an email directly to support@sutara.app? Please include your account details, and our team will immediately find those extra charges, stop them permanently, and process your refunds right away. Thank you for your patience while we make this right!
Listener
Still be charged after canceling
I cancelled the subscription within the application and Iām still being charged. What do I have to do to make it stop?
Beware!
Very sad these practices hide behind the Buddhist image and practices.
Shame on you all.
Scam! Beware!
DO NOT BUY!!!!
SCAM!!!
Fraudulent activities
I cancelled my subscription, yet my account was reactivated without my knowledge or consentānot once, but twice. Each time I was charged approximately $40 USD despite having already cancelled. Having to dispute unauthorized charges is frustrating, time-consuming, and completely undermines any trust I had in this company.
Whether this is due to incompetence or something more concerning, consumers should be extremely cautious. No company should reactivate a cancelled subscription and charge customers without their explicit authorization. I will never use this service again and cannot recommend it to anyone.
Response from developer
We are so incredibly sorry to hear about this deeply frustrating experience, and we completely understand why your trust has been completely undermined. Please rest assured that we absolutely do not intentionally reactivate canceled accounts or bill users without their explicit authorization. What you are describing sounds like a severe system sync failure or a duplicate profile conflict in our database that failed to register your cancellation commands. We want to step in and investigate this for you immediately to ensure it is permanently stopped. Could you please send a direct email to our team at support@sutara.app? If you can include your account details, we will personally audit your billing history, figure out exactly why our system glitched, and make sure your profile is completely and permanently cleared out. Thank you for your time, and we truly appreciate your patience while we make this right.
