Complete Scam
Scam
Listener
Still be charged after canceling
I cancelled the subscription within the application and I’m still being charged. What do I have to do to make it stop?
Beware!
Very sad these practices hide behind the Buddhist image and practices.
Shame on you all.
Scam! Beware!
DO NOT BUY!!!!
SCAM!!!
Fraudulent activities
I cancelled my subscription, yet my account was reactivated without my knowledge or consent—not once, but twice. Each time I was charged approximately $40 USD despite having already cancelled. Having to dispute unauthorized charges is frustrating, time-consuming, and completely undermines any trust I had in this company.
Whether this is due to incompetence or something more concerning, consumers should be extremely cautious. No company should reactivate a cancelled subscription and charge customers without their explicit authorization. I will never use this service again and cannot recommend it to anyone.
Response from developer
We are so incredibly sorry to hear about this deeply frustrating experience, and we completely understand why your trust has been completely undermined. Please rest assured that we absolutely do not intentionally reactivate canceled accounts or bill users without their explicit authorization. What you are describing sounds like a severe system sync failure or a duplicate profile conflict in our database that failed to register your cancellation commands. We want to step in and investigate this for you immediately to ensure it is permanently stopped. Could you please send a direct email to our team at support@sutara.app? If you can include your account details, we will personally audit your billing history, figure out exactly why our system glitched, and make sure your profile is completely and permanently cleared out. Thank you for your time, and we truly appreciate your patience while we make this right.
Move the button
Response from developer
We really appreciate your recommendation and take design bugs like this very seriously. To help our development team push out a fix as quickly as possible, could you please send a quick email to support@sutara.app? If you are able to let us know which phone model you are using, or even share a quick screenshot of how the screen looks on your device, that would be incredibly helpful.
A rip off
Stay away - sharks!
Luckily, my bank stepped in and spotted it before I did
Response from developer
We are incredibly sorry to hear about this stressful experience. Even though your bank blocked the transaction, we want to make sure everything is completely cleared out and corrected on our end as well. Could you please send a quick email to our team at support@sutara.app with your account details?
