Better app for useful
Suzuki Connect is a useful app for car owners that offers features like vehicle tracking, driving alerts, and service reminders. It helps improve safety and convenience, but sometimes the app can be slow or have minor connectivity issues. Overall, it’s a good smart feature for modern cars.
App is good, vehicle is not
I am generally satisfied with the application provided for the Maruti Suzuki Invicto; however, the air conditioning system cannot be operated remotely and is limited to scheduled timing, which is a drawback.
Compared to other vehicles, this model is among the best offerings from Maruti Suzuki. In terms of comfort, the vehicle is excellent, which is understandable as it is based on Toyota engineering.
That said, I have been facing a persistent issue with the mobile application, where it continuously shows errors. Despite multiple attempts over the past year, the service team has been unable to resolve this problem, which is disappointing.
Additionally, the overall service quality needs significant improvement. There seems to be a lack of proper diagnosis and resolution of customer complaints. Recently, there have also been axle-related issues reported in multiple vehicles from both Maruti and Toyota, yet there has been no proper recall or standard resolution initiated.
Maruti Suzuki should focus on improving its service standards and technical support to match the quality of the vehicle.
Compared to other vehicles, this model is among the best offerings from Maruti Suzuki. In terms of comfort, the vehicle is excellent, which is understandable as it is based on Toyota engineering.
That said, I have been facing a persistent issue with the mobile application, where it continuously shows errors. Despite multiple attempts over the past year, the service team has been unable to resolve this problem, which is disappointing.
Additionally, the overall service quality needs significant improvement. There seems to be a lack of proper diagnosis and resolution of customer complaints. Recently, there have also been axle-related issues reported in multiple vehicles from both Maruti and Toyota, yet there has been no proper recall or standard resolution initiated.
Maruti Suzuki should focus on improving its service standards and technical support to match the quality of the vehicle.
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Missing Remote Unlock Feature
Great App with minimal technical issues. Provides Real time accurate data.
The only problem is it misses the Remote Unlock feature. There has been times when i wish to take something out of my car but do not have the key and have to go all the way back
It would be great if the Remote Unlock feature is implemented in the App.
The only problem is it misses the Remote Unlock feature. There has been times when i wish to take something out of my car but do not have the key and have to go all the way back
It would be great if the Remote Unlock feature is implemented in the App.
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Wrong information on map and some bugs
It has wrong information on the map like some place are not even there but it shows the name there on the map but the place is farther away. I use ios and when i open the app, it doesn’t open in the first try so i have to close the app and reopen it. Only then it opens. Please update the information on your map and fix the bug where app doesn’t open in the first go.
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Well designed app, functional enough
Gives fair amount of insights and basic remote controls of the key vehicle functions (like door locking, hazard lights etc.) in case of New Baleno. Other vehicles do get more functionality. Overall the app is a good value add to the vehicle ownership.
Smart locking of the car
I forgot to lock my car and car away from the car. Also I forgot the mpin of Suzuki connect. Using the password, I have reset my mpin and locked the car remotely. Literally it was a fantastic and superb app. It always works good for me when I need its assistance in critical situations. It’s a trusted App.
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Works well - quite helpful
The app is quite useful and is very important, especially for security of the car
One thing that I’ve noticed that is easy to do, but is not an option in the app is to change the color of the car
On my app, the car shown is a different Culla to the one that I’ve purchased
One thing that I’ve noticed that is easy to do, but is not an option in the app is to change the color of the car
On my app, the car shown is a different Culla to the one that I’ve purchased
New version is not working
I’m using this application since last 2 years and till yet didn’t faced any issue.
But now with the latest version of this app is not working at all.
I even can’t able to logout to re-login or not getting any data / information of my car like I usually get it using this app.
But now with the latest version of this app is not working at all.
I even can’t able to logout to re-login or not getting any data / information of my car like I usually get it using this app.
Most untrusted devise and App
I have been utilizing Suzuki Connect for the past six years, having embraced this telematics solution shortly after its launch by Maruti. Regrettably, my experience has been far from satisfactory. The app's performance is notably inconsistent; there are instances when it functions well, yet frequently it fails to provide the expected updates. For example, it does not register the commencement or conclusion of trips, even while the vehicle is in operation.
Moreover, there have been extended periods—sometimes lasting days or even weeks—when the app has been entirely non-functional. When I reach out to Suzuki Connect customer service, the responses tend to be formulaic and often unhelpful, typically advising me to drive a few kilometers or to uninstall and reinstall the app to initiate updates.
I find myself regretting my investment in Suzuki Connect, as I have spent considerable time attempting to resolve these persistent issues. I kindly urge the developers of Suzuki Connect to address these concerns with a comprehensive and permanent solution to enhance the app’s reliability. Alternatively, I suggest considering a buyback option for customers who have invested in this product, as it is disheartening to feel that our hard-earned money has not yielded the value we anticipated.
Moreover, there have been extended periods—sometimes lasting days or even weeks—when the app has been entirely non-functional. When I reach out to Suzuki Connect customer service, the responses tend to be formulaic and often unhelpful, typically advising me to drive a few kilometers or to uninstall and reinstall the app to initiate updates.
I find myself regretting my investment in Suzuki Connect, as I have spent considerable time attempting to resolve these persistent issues. I kindly urge the developers of Suzuki Connect to address these concerns with a comprehensive and permanent solution to enhance the app’s reliability. Alternatively, I suggest considering a buyback option for customers who have invested in this product, as it is disheartening to feel that our hard-earned money has not yielded the value we anticipated.
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New app is way too slow
The data is taking ages to update in the app. This is happening for the past 6-7 months. The location of my car is showing where it was three weeks back and not in my garage. The trip details is not updating on time and nothing seems to work. You guys really need to fix this issue. This has become a nightmare for me. I used to show everyone how amazing the product is but it's becoming worthless. Please do the needful at the earliest.
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App not functioning properly. Pathetic service
Daer all the app is not functioning properly. Showing syncing and will be syncing forever. The basic purpose of the app is not meet. Earlier it was functioning properly. Was showing the location, speed and other features. I am using this all since 2019, when I bought ciaz. As per the app my car is in mysuru, where as my car is at my home. Please Maruti do something for this. I tried everything like reinstalling the app rebooting the phone etc. still the problem persists
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Awesome features
Hi team
Your app is extremely helpful, but if 1 more features added to it is becomes easier to handle emergency situations.
On 24th May 2024 my child aged 2 year locked himself in the car, Keys are in his hand, now i have nothing to open car because both keys are in the car, after few minutes i search App i am not able to find unlock feature. then i broke the glass and things set.
I request to you please add a feature to unlock car from the app this is very useful feature in emergencies if possible.
Thanks
Your app is extremely helpful, but if 1 more features added to it is becomes easier to handle emergency situations.
On 24th May 2024 my child aged 2 year locked himself in the car, Keys are in his hand, now i have nothing to open car because both keys are in the car, after few minutes i search App i am not able to find unlock feature. then i broke the glass and things set.
I request to you please add a feature to unlock car from the app this is very useful feature in emergencies if possible.
Thanks
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Suzuki connect car app was not working
My car was running from last 5hours but it still showing my 35hours ago parking location and day before yesterday i filled my tank 100% and now it was just 30% but in app its showing that my tank was 100% full ,and I’m unable to operate action buttons through the app ,maps are out of the app features. When trying to track the car location, it doesn't show the map. It just shows a name of the place and we are not able to see the location of the car as
there are no maps displayed to check the car location,
Needs update,
there are no maps displayed to check the car location,
Needs update,
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Suzuki Connect device inactive issue
I have purchased Suzuki Connect device for Ertiga 2023 model and installed the application however I am facing issue with device as it is showing inactive and I am unable to access the application, I have raised complaint with customer service but No Luck. It’s been a week now since I have purchased the device and still I am not able to use.
KYC process is completed multiple times from Dealership and I have followed the process of driving the vehicle for 10+ km and waited for sometime to activate the device but it’s not working at all.
KYC process is completed multiple times from Dealership and I have followed the process of driving the vehicle for 10+ km and waited for sometime to activate the device but it’s not working at all.
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Ankit Singh
It’s nice to have a feature like this .. my car model is zeta cng hope they ad some firmware updates to add few more features like remote Ac control and car ignition via phone.
In some video remote ac features is showing but it’s not available in mine also mileage indicator information unavailable too in mid or app overall like it . But if these are added it will be great
In some video remote ac features is showing but it’s not available in mine also mileage indicator information unavailable too in mid or app overall like it . But if these are added it will be great
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Lock Cancel must work irrespective of how we lock the Car
Lock Cancel must be enabled irrespective of how we have locked the car. In current workflow, it only allows us to Lock cancel if the car has not been locked with key. This is a very important feature of connect Car tech, and you somehow missed it to implement properly. This unlock or lock functionality will be very handy in a emergency situations. Please rework on this & enable this functionality in your next release. Thank you.
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Horrible experience
I prefer not to give bad ratings to app but this app has made me write a review.
First if you are a first timer and your car is still is not registered yet, then you will come to check next day status but app will take you back to login screen
Ok trying to login on same device it will prompt that you are logged in same device already continue or cancel
Cancel means go back to login, if continued then up, louder permanently will keep on showing the screen with no way to proceed. You will have to delete the app and reinstall it and login again. Horrible experience. I have already deleted and reinstall the app more than 10 times. Just because of the same issue. It only allows log in after that.
First if you are a first timer and your car is still is not registered yet, then you will come to check next day status but app will take you back to login screen
Ok trying to login on same device it will prompt that you are logged in same device already continue or cancel
Cancel means go back to login, if continued then up, louder permanently will keep on showing the screen with no way to proceed. You will have to delete the app and reinstall it and login again. Horrible experience. I have already deleted and reinstall the app more than 10 times. Just because of the same issue. It only allows log in after that.
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Buy additional accessory than buying this product
From past 4 days app got updated but in trip it is showing as ongoing trip though I was not traveling… while taking the suzukiconnect salesman said that we can operate A/C and lock the car via app but Iam not getting any option for my car..additionally remote is not available.. we cannot use remote options to control. I feel that it’s useless to take Suzukiconnect.. If the above issues are fixed then we can consider or else we can just check Fuel status mileage Live Tracking (not that perfect- after several hours app will update the status- now it’s not at all working for me) Driving behavior: which we can know by seeing the car dashboard screen for all Maruthi cars.. there is no need for the app I feel it’s waste of money to buy this product instead you can purchase additional accessory..
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No value for money app waste of money
Worst app and device from Maruti Suzuki. (Accessory connect) Waste of money. Not value for money device. Many local market devices give more functions than accessory Suzuki connect app in just 1/4 price of Suzuki connect. Remote connectivity is missing in this app, not showing live real time location. Connectivity problem. Maruti Suzuki should improve software / hardware or need to update app and should provide more functions to Suzuki Accessory Connect customers. Maruti Suzuki should deserve the trust of the customers. Please update app and add more functions asap.
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Maps just stopped working
I just updated the app today and the maps are out of the app features. When trying to track the car location, it doesn’t show the map. It just shows a black dot and you are not able to see the location of the dot as there are no maps displayed to check the car location.
Needs update,
Rest is fine as it was.
Needs update,
Rest is fine as it was.
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Response from developer
Dear user, We keep on thriving to provide best customer experience. We regret to hear you’ve been facing such issue while using Suzuki Connect. The issue has been resolved, kindly verify. If it still persists, please raise a ticket to our customer care numbers 1800-102-6392 or 1800-102-1800, our team will look into it and get back to you. If the App is working well, kindly revise your rating as your feedback matters the most to us.