Does not accurately add points, no support to be found
So as a new resident to the SW metro who works in Minneapolis, I signed up for everything SW transit had to offer - Prime, Perks, the go-to card. I was psyched that I’d earn rewards for being environmentally responsible in riding the bus vs driving and parking every day. HOWEVER, even though I registered my card with this app I do t get the extra points. I have rides from over a month ago only showing a check in, no points for using my card. Additionally, there are rides that I know I made missing. But there’s not outright support to get answers, only an FAQ which didn’t answer my questions. So as much as I want to love this app I’m really disappointed by it.
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No support available
I’m having an issue with the apps and there appears to be no way to get support for the issue. The app support link in the App Store just opens the app, which is very unhelpful. I am constantly asked to turn on Bluetooth when I have it turned off for battery conservation. It is extremely annoying. Other than that the app works fine.
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App not loading and keeps saying password is incorrect
App is not working correctly. It keeps getting stuck on the load screen. I am losing out on the perks. Good idea just not executing right for me.
Awesome app
I put in my metro pass number answered a few survey questions and viola the points came rolling in! less than a year later I have enough points to enjoy a pretty luxurious night on the town. thank you southwest transit for a great rewards program clearly that other review written by Mr. RUBSO was a met council employee. I’ve been riding the bus long enough to know about their petty feud.
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Useless piece of crap
It shows my go to card as registered but would not add the points. I was inside the bus when it told me that it can't add points because it can't check in because I am not near any beacon. Huh??
It promises points for activities but gives no explanation or options or links to perform these activities (facebook or twitter linking).
To add insult to injury now we need to use two unfriendly apps to try to enjoy our SWT experience. One not so helpful app to get not so reliable schedules and trip planning. The other app is this not working well app to get the rewards. Oh!! and btw if you are trying to get any SWT Prime service then the app sends you to the website or you can call and talk to the rude dispatchers over the phone.
Now try hitting the app support. You will be taken to a page that says "We are sorry, the program you are looking for is no longer available".
I used to love SWT but the customer experience deteriorates as service is expanding and nothing seems to be done about it.
Btw SWT, bus drivers are very good drivers. They do not make good phone info agents or nor Prime dispatchers. And after all these years no one is even doing anything about the few rude drivers.
It promises points for activities but gives no explanation or options or links to perform these activities (facebook or twitter linking).
To add insult to injury now we need to use two unfriendly apps to try to enjoy our SWT experience. One not so helpful app to get not so reliable schedules and trip planning. The other app is this not working well app to get the rewards. Oh!! and btw if you are trying to get any SWT Prime service then the app sends you to the website or you can call and talk to the rude dispatchers over the phone.
Now try hitting the app support. You will be taken to a page that says "We are sorry, the program you are looking for is no longer available".
I used to love SWT but the customer experience deteriorates as service is expanding and nothing seems to be done about it.
Btw SWT, bus drivers are very good drivers. They do not make good phone info agents or nor Prime dispatchers. And after all these years no one is even doing anything about the few rude drivers.
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