Unable to cancel bid
Website doesn’t recognize my bids on app and can’t cancel bid on app 24 hours prior to auction
review
over many years you are an excellant resource
Poor follow up
I would have bid, but I requested a tax exempt form 3 days before the auction and never received one. Unable to find one on the website. I guess they have plenty of bidders without my money. It isn’t doing the consigner any favors though.
Auction
Wonderful experience listening to my first Swann Auction. Well done!
Current accounts don’t work
Bug in connecting existing online account with app sign in
Unable to access live auction - I am unable to type a review another bad issue with this app
I can’t read what I am typing now. A terrible app on the whole
Auction participant
As an auction participant with SwannAuctionGalleries, I have dealt with helpful friendly people who offered good and timely advice and helped me both buy and sell. I highly recommend Swann.
Bidding
Very cumbersome.
A Disappointing Asymmetry
I have participated in Swann Galleries’ auctions for several years. During that time I have frequently utilized their website and the newer application (app). Surprisingly the two sites display an asymmetry that creates needless frustration and inefficiency.
I want to bid during a real-time auction? I go to the app. I want to view the scheduled auctions for the next 6 months? I go to the website. I want to see my successful bids during the past years? I go to the website.
I want to see current bids? I must remember if I placed them on the website or app...since there is no sharing of bid information between the two sites.
Will any of this dissuade me from bidding at Swann? Probably not. However I frequently recommend Swann Auctions to younger friends and colleagues who purchase fine art. When they encounter the frustration of the website/app asymmetry they immediately abandon Swann and move on to more client friendly platforms.
I want to bid during a real-time auction? I go to the app. I want to view the scheduled auctions for the next 6 months? I go to the website. I want to see my successful bids during the past years? I go to the website.
I want to see current bids? I must remember if I placed them on the website or app...since there is no sharing of bid information between the two sites.
Will any of this dissuade me from bidding at Swann? Probably not. However I frequently recommend Swann Auctions to younger friends and colleagues who purchase fine art. When they encounter the frustration of the website/app asymmetry they immediately abandon Swann and move on to more client friendly platforms.
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One of the Best
Swann has always been a reliable and top source for secondary market works. They vet and clear works thoroughly and I am always confident that they have done their job, so, as a dealer /consultant, I can do mine. Works have always arrived as reported and as promised. Top notch organization.
Bad on-line app experience
Thought I had bid through the app on a live auction successfully; only to find out later it was never even acknowledged/recognized! SHAME!
Great app.
Need to offer more old modern masters from the 1930-1970"s
