Dorcas
She is very professional, hardworking and conscientious
Improvements
It’s great that you keep adding services but some of the basics and UX really needs to be improved. You should be able to select your preferred sweep stars not just have the app select them based on your past use; you need to be able to select someone based on area (some of the staff are travelling too far at large costs when I’m sure there are closer options).
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Disappointed
I’m done trying with this app and booking system. Available sweepstar immediately becomes unavailable, taking my money and then assigning a new sweepstar I don’t want. Also has some system glitches while booking. Baits you with a great sweepstar when you make your first recurring booking but then when the sweepstar needs to start the following week randomly she is no longer available. And you get a new sweepstar. Try rebooking the initial one, or making a change in advance to the upcoming booking, impossible even though she did say she is available. This happened to me with 2 different sweepstars in a row. They keep your money in as sweep credit, so forcing you to have to rebook but then the next booking is more expensive or you did initially add a tip but don’t want to tip anymore because fees increased and then the system forces it through without your knowledge and your bill keeps on adding up. Total waste of my time and money.
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Cant sign in or up
Cant sign in with my account. Cant sign up because the details are already in use. No support, no way to reset password that actually works
Incredible Service, so much more than an app
I have been using Sweep South for a little over 5 years now. Their app has developed and changed so much and they really care about the work they do. Their SweepStars are brilliant and if on the odd occasion they aren’t their support staff sort it out asap.
The concept is great, the app is average
Love the convenience of it all, especially as someone who moved to a different province and needed good help. The app needs a few improvements such as the automatic switching to a different cleaner especially when the preferred person cancels last minute (or after 12 pm since the app then no longer allows changes), we should be given the option to move the date or cancel the appointment completely. I cannot have a last minute cancellation and then the next morning here is a completely new person who knows where absolutely nothing is in my house, I have work. I would then rather prefer to cancel or move the appointment. We should also be allowed to confirm the times that the help check in or out. Often helpers check in before they actually arrive and if they finish earlier they check out at their usual time, but if they go over time they are allowed to claim for more money - hence we should be allowed a refund should they leave earlier. I am also not happy with the cancellation times, a lot can happen after 12 pm the previous day of a booking, we should we allowed to cancel later - at least around 3 pm. The cancellation fee is insane - R175 and the helpers don’t even get nearly as much. If at least they would then get that amount it would be fine but they do not which makes it completely unfair.
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Reliable service
I’ve found SweepSouth very helpful over the years. They are professional and have great customer service. In general the ladies are well-trained. Something I would love to see when choosing a sweepstar is more detail in the different ladies’ experience and strengths. For example, for me it’s very important that the sweepstar is excellent at ironing. I’d like to “filter” the skills where people have rated their experience of a sweepstar’s particular skills. I also have an Airbnb. For me it’s valuable to see if a sweepstar already has hospitality experience. The other thing that would be good is if the person who has booked the sweepstar can verify the time a sweepstar arrives. Sometimes they arrive late but then a notification comes through saying “Your sweepstar” has arrived when they haven’t. It is fine for the lady to then stay a bit longer, but sometimes that can impact your timing of things in a day. I think the actual arrival and leaving time being transparent is a good idea.
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Still outdated and unreliable
Maybe this was okay a few years ago. But zero effort has been made to stay updated or improve the service offerings. Clearly, the owners simply do not care about anything more than making money off others’ work.
The extent of the changes they are able to maintain is a. Using a very non-complementary colour palette (green and pink, really??), and b. Upping their service charges for everything.
Workers constantly complain about how little money they actually receive. SS takes a MASSIVE cut from both parties. Not worth it for anyone except SS.
The extent of the changes they are able to maintain is a. Using a very non-complementary colour palette (green and pink, really??), and b. Upping their service charges for everything.
Workers constantly complain about how little money they actually receive. SS takes a MASSIVE cut from both parties. Not worth it for anyone except SS.
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Response from developer
Thank you for your candid feedback! We truly appreciate your perspective. We’re excited to share that we’ve just launched a new and improved version of our app, packed with enhancements based on valuable suggestions from our users. This update brings significant upgrades in both functionality and user experience, and we’re committed to continually evolving our service. Let us know what you think!
Best cleaning service App in SA!
Love this app! Sweepsouth is the best cleaning service app I’ve ever used in South Africa. The app is simple to use and easy to navigate, making it effortless to book a cleaning service. The cleaners are trusted, rated and vetted. I appreciate the flexibility in scheduling bookings according to my needs each week. Highly recommend it to anyone looking for a reliable cleaning service.
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Fantastic Utility App
Application looks fresh and awesome! It has helped me with all my cleaning needs efficiently over the last 3 months, and whenever I had small issues, the support team responded swiftly. My allocated cleaner has been very professional and actually did better than my previous private cleaner. Keep up the good work!"
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Easy, reliable and found the perfect match
I’ve been using SweepSouth for a while now and love how easy it is to manage my bookings via the app. The notifications are super helpful and booking is simple and quick. After moving twice since using SweepSouth, I’m happy to have found “the one” each time. Thankful for Patricia and the platform. Highly recommend.
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Outdated and unreliable
Maybe this was okay a few years ago. But zero effort has been made to stay updated or improve the service offerings. Clearly, the owners simply do not care about anything more than making money off others’ work.
Response from developer
Thank you for your candid feedback! We truly appreciate your perspective. We’re excited to share that we’ve just launched a new and improved version of our app, packed with enhancements based on valuable suggestions from our users. This update brings significant upgrades in both functionality and user experience, and we’re committed to continually evolving our service. Let us know what you think!
Good enough, but..
The app works well enough but there are a few things that could improve.
1. Nothing happens when you get a voucher and click to book. The pop-up just disappears along with the voucher.
2. It would be nice to see which cleaners you have used before when requesting another cleaner ( in the case that the one you wanted is busy)
3. It would be nice to favourite / blacklist cleaners based on your experience.
4. There's an option to leave a note for the cleaner but it seems they never read it. Perhaps there is a "briefing" section required on their side.
1. Nothing happens when you get a voucher and click to book. The pop-up just disappears along with the voucher.
2. It would be nice to see which cleaners you have used before when requesting another cleaner ( in the case that the one you wanted is busy)
3. It would be nice to favourite / blacklist cleaners based on your experience.
4. There's an option to leave a note for the cleaner but it seems they never read it. Perhaps there is a "briefing" section required on their side.
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Unsolicited notifications
Advertisements on an app where you pay for the service should be optional. Please allow the users to disable non essential notifications.
I haven’t even started using the app and I regret installing it…
I haven’t even started using the app and I regret installing it…
Beware!
After using the service quite regularly, one of the sweepstars stole a large amount of money from my son. Sweepsouth did their own internal investigation and informed us that they subsequently fired 2 sweepstars that they had sent to us when they failed the lie detector test. Even though we took out the insurance option we were told that cash is not covered. We also had breakages and when we tried to claim we were told that only fixtures were covered. One of the breakages was a glass shelf in the shower. It was screwed into the wall but still the insurers wouldn’t honour the claim. Response from sweepsouth was that they outsource their insurance to another company and therefore have no control over insurance claims themselves. I would be extremely reluctant to use them again. I would never advise that you leave them unattended in your house
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New Customer
I’m 8 months pregnant and really needed assistance with cleaning my house and laundry (a service I paid extra for). The lady had excellent reviews on the app but to be honest, the quality of cleaning I received was not great. She didn’t wash any dishes she couldn’t put in the dishwasher, she didn’t take the dishes out the dishwasher. She didn’t take out the trash after cleaning, she just left it the house. She didn’t finish the ironing and expected me to put away the little clothes she did iron. I still have so much to do and even after paying so much money. She was in my house for 9 hours and I honestly don’t feel like she made any difference. Definitely won’t be using this app again. I was expecting professional services for the prices we have to pay.
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Feedback
When I signed up it would be for 4 months and was looking for the same person to come. From the beginning of October, I was unable to book a person and then a new cleaner was sent every time. I had to repeat myself every time and ensure my family was informed who was coming. One night at 21:00 I received a message that the person who was suppose to come will no longer come. This I understand, but SS was unable to tell me who the new cleaner will be. After some time, I cancelled the booking as I was going to be in a workshop the next day and not be able to manage the new person and inform my family. SS still deducted the fee. This is poor service.
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Terrible customer service!!
If I could put minus stars, I would! I have never come across a customer service so pathetic and slow. I only get responses after a few days if I am lucky about a problem they caused! After responding to them, I get a message a few days later responding to my message telling me ‘we have not heard back from you’!!! I would never recommend their services, this is now the third time I have had problems apart from some of the ladies working for them also telling me how badly they are treated! DO NOT USE THEM!
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Great service…but
Always have good people from your company. Just concerned that we received confirmation that Thomas was coming to work for the day…then on the day received a call without prior notice from Last that he was at the property to work. If someone cannot make the job Sweepsouth should notify the client beforehand. Last was great but just concerned he didn’t receive his tip. We had told him that a R50 tip was added to the booking.
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Review
The app is quite easy to navigate, not all the their staff are properly trained to clean , or work at a good pace. I also can’t seem to book my fav sweepstar regularly which is an annoyance. I have only one thus far who is the best, Jabule Cele, she is a dream come true, problem is they always allocate someone else who’s not trained and it’s a waste of my time and money! I would urge them to please train their staff to work quickly and throughly , most of their staff can’t even do basics! Very frustrating as a returning customer. Feel like I have to find another company . 😢. Some feedback would be great!
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