Sweet Leaf is so good!
I have been coming here everyday, and I decided to download the app because I need discounts. The food here is so good.
Why’s it so hard to order
Ordering online is a nightmare
The place is closed randomly
I understand it’s Easter Sunday! I also understand you guys closed the restaurant but I don’t understand why did the app let me order the food? I don’t understand why there isn’t a button to request for help? I ordered a catering on the app. Now my money is stuck there I’m calling the bank putting this in fraud because that’s what you guys are committing. This is no way to run the business, I will write a bad review in all of your locations and let people know what type of fraud you’re committing, I’ll also call the business bureau for this.
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Amazing Food
Only downside with app is that when saving password with iPhone password manager it gets saved as Incentivio. I had to manually override it to reflect Sweet Leaf as an identification otherwise run into the frustration of being unable to recall password and not being able to locate it under Incentivio title. Anyways it’s great food that always hits the spot!
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You won’t be disappointed
Simply delicious
Pretty and practical
What a pretty and user friendly site! And love their salads, soups and smoothies, too!
Blows
Tried to create account and order. Stuck in loop of trying to log in but can’t log in without verifying, then i verify, and it wants me to login but tells me i need to verify. Finally got in, form doesn’t use standard credit card loading so I’m supposed to get out my card and enter a number? Forget that. I ordered from somewhere else.
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No sense of wait time
I would give it zero stars if I could. Lousy user interface is not as bad as the fact that it takes your money and gives you a 15 minute ETA. Sometimes it takes them more than an hour to get your food ready and app is. It connected to tell you the ETA. I gave up my money twice already. No more!
Love the Restaurant
Love Sweetleaf they have the best staff and quality food. The activate account instructions via email for the updated app was a bit confusing. I’d probably add more detail/make sure it’s up to date. I couldn’t find “activate account” anywhere on the app. Didn’t realize I had to click on the image that was sent to me via password reset email. Already had an account previously.
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Other system worked—this not so much
I just finally gave up. Tired of being asked to sign in and still having issues
Go back to old version
New update lost rewards, no Apple Pay, and can’t customize to make vegetarian (chicken for tofu) without being charged extra.
Reward Lost and No Help Feature
With the app updating to this new version, my free salad reward that I redeemed using points has disappeared. I tried contacting Sweet Leaf Cafe with the online “Contact Us” option multiple times and have not received a response (since january 16). The app does not have a option to submit a problem or ask for help. Please look into this and have a channel for your customers to contact you!?
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Garbage update Jan 2024
Nearly unreadable font and ridiculous ridiculous process to transfer account and re-enter payment info. Took me 20 minutes of trial and error. Get a clue and look into Apple Pay.
New Update to the app doesn’t work
Removed the customization settings and since the app has updated I can no longer login yet it tells me my phone number is associated to an existing account. Fix please!
can’t cancel order
accidentally ordered twice and the app doesn’t allow me to cancel.
Zero stars!
Placed an order. App said pick up at 1:07. And they are closed. Took my money.
Quincy St store
Always fast and very friendly service!
10 stars!
10 stars!
Fabulous salads!
So happy to find they are open for carry out during the pandemic! Thanks for brightening up my lunches!
Poorly constructed online app.
First time I have used the app and the last 3 different salads I have tried to order have been “not available —-/please modify order.” If item is not available there must be someway to let user know before ordering.
Custom fail
The salad was made way ahead of time but the dressing was not on the side. I was not sure if the extra protein was included.
