Confusing app
Most apps have you put in the discount code at the final payment page. Sweetwaters has you enter your promo code before ordering. If you pended your food order without having place a discount code ahead of time you will need to cancel your order so that you can place the discount code in first. This is confusing! I also tried to link my loyalty points on the app and I just got an error message that said Square loyalty. Idk what that means. Additionally, the drinks don’t really have a description on the app which is annoying if this is your first or second time order. I did not enjoy this app experience. If I order again it will be in person.
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Can’t customize bagel
Loved the app until today. Can’t specify the type of bagel anymore when I get a sandwich. Please fix this.
More signatures coffee please
More signatures coffee added to $6 deal
The best!
Fabulous coffee. Friendly and helpful staff!! Great atmosphere to work or talk!!
Love this place
Great coffee and amazing staff!
No American Express?
You don’t take American Express? Well, you just lost a lot of business for me.
Great drinks
Very nice little coffee shop with tasty treats and flavorful coffees.
❤️pistachio
Only place that can do Pistachio Lattes right!!
Location Services
I don’t understand why I need to turn on Location Services to order. I feel uncomfortable doing that, especially since I’ve favorited my store. It’s not something required of other coffee shop apps. I should be able to select any store exclusive of my mapping to order. Please update this promptly. It strongly dissuades me from ordering.
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A bit clunky…
Trying harder to shift away from Starbucks but am having some problems with this app. A big issue is that I can’t select different / larger sizes in most drinks or make adjustments. Please fix.
Great coffee shop
I love this coffee shop!! Fabulous staff and the coffee and food are always top notch!
App stopped working on phone
It might be a blessing in disguise since I'm saving money by not using the app, but it stopped working a while ago. Every time I try to view my order the app crashes.
Best Hot Chocolate
I enjoy a well made, excellent flavor in a hot chocolate drink. I’ve been to many of the baristas that provide this and without question Sweetwater’s is so much better than anywhere I’ve been in the Chicagoland area. Also I think it’s worth saying that the attitude and level of service here exceeded all My expectations. The large coffee shops chains have lost to customer/client appreciation. Not at Sweetwater in Naperville.
Rocky
Rocky
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App crashes
App crashes after clicking view cart. Unable to complete a purchase.
Allergic to milk
No option for oat milk.
HAS APPLE PAY OPTION
Ordering is as easy as it should be.
Love
I love every drink I try here - the service is great , consistent, and this location is always quick, always delicious. My go to for coffee in Ann Arbor. My favorite drink is the Mint Julip!
No activation emails
App says account is already registered and it will send an activation code. It never does, even if you check spam folders.
Don’t Receive Confirmation Code
If you want to change your password and you use your phone number to receive the confirmation code, you don’t get the code.
Cannot sign in
Tried to create an account to order online. Does not work. Just crashes.
