Poor Host and Even Worse Customer Service
Absolutely horrible experience. After swimming for 3 hours with my wife and 3 kids, come to find a dead bird in the pool skimmer/catch basket, which immediately raised concerns about how well the pool was being maintained. The host was unhelpful and did not handle the situation professionally. Simply responded with “ That’s terrible “.
What made the experience even worse was Swimply’s customer service. They had no urgency, offered little help that dragged on for days, and did not resolve the issue in a satisfactory way. I expected much better support, especially for a cleanliness and safety concern.
I would not recommend using Swimply based on my experience. Between the poor condition of the pool and the lack of customer support, it simply wasn’t worth the money.
What made the experience even worse was Swimply’s customer service. They had no urgency, offered little help that dragged on for days, and did not resolve the issue in a satisfactory way. I expected much better support, especially for a cleanliness and safety concern.
I would not recommend using Swimply based on my experience. Between the poor condition of the pool and the lack of customer support, it simply wasn’t worth the money.
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Not worth it
The app is glitchy, confusing, and weird. But the way Swimply runs its business and does its pricing is very shady. Be very careful about your bookings and your refunds. I had hosts cancel bookings blaming app issues , and there is basically no customer support to help me get my refund. Wasted a lot of money trying to get a pool for my birthday.
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Poor customer service
Had one booking that was fine. For our second booking we drove over an hour and paid a toll only to discover that the person had never deactivated their account and the pool was winterized. Contacted customer support who processed a refund and acted like they were doing us the biggest favor but wouldn’t even issue a partial credit towards a future booking despite the cost of gas, toll, and a wasted afternoon. Really disappointed as I thought I would enjoy exploring this app and future bookings, but never again.
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Bad customer service
I’ve submitted two request to obtain my refund I have yet to receive. Next step is contacting my bank if I don’t get a professional follow up back and writing a review to the BBB.
My listing?
Can’t access my listing on the app, it’s suddenly gone today
