Stale Food, Sour Coffee & Zero Quality Control
I had a very disappointing experience ordering from Swish.
The chicken popcorn was completely unacceptable. The portion size was far smaller than expected, and the quality was even worse. It tasted stale, as if it had been sitting around for a long time, and it seemed like it had simply been reheated from frozen instead of being freshly prepared. The texture was chewy and unpleasant, making it inedible.
The coffee was equally disappointing. The milk used tasted stale, which gave the coffee a distinctly sour taste. Fresh milk is a basic expectation, so receiving a beverage that tasted spoiled was very concerning.
The lemon iced tea was another letdown. It was overwhelmingly sweet, to the point where the lemon flavor was barely noticeable. On top of that, it had a strange aftertaste that made it difficult to drink.
Overall, every item in the order had a quality issue. For a food delivery service, freshness and consistency should be the minimum standard. This experience fell well below expectations, and I hope Swish takes quality control more seriously because customers should not be paying for stale food and poorly prepared beverages.
The chicken popcorn was completely unacceptable. The portion size was far smaller than expected, and the quality was even worse. It tasted stale, as if it had been sitting around for a long time, and it seemed like it had simply been reheated from frozen instead of being freshly prepared. The texture was chewy and unpleasant, making it inedible.
The coffee was equally disappointing. The milk used tasted stale, which gave the coffee a distinctly sour taste. Fresh milk is a basic expectation, so receiving a beverage that tasted spoiled was very concerning.
The lemon iced tea was another letdown. It was overwhelmingly sweet, to the point where the lemon flavor was barely noticeable. On top of that, it had a strange aftertaste that made it difficult to drink.
Overall, every item in the order had a quality issue. For a food delivery service, freshness and consistency should be the minimum standard. This experience fell well below expectations, and I hope Swish takes quality control more seriously because customers should not be paying for stale food and poorly prepared beverages.
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Response from developer
We’re sorry about your experience! Please reach out to us at support@justswish.in with more details, and we’ll do our best to make it right.
Food quality
I guess the product owners focused more on software, convenience, and creating a luxury experience—10-minute delivery, premium branding, and fancy packaging. But the actual food quality was really disappointing.
₹280 for just two pieces of chicken and a small bowl of rice feels heavily overpriced. Yes, your target audience might be busy IT professionals, but they still expect food that’s worth the price, not just attractive packaging.
I feel the priorities are in the wrong place. If the focus remains only on software, speed, and luxury while ignoring food quality and pricing, this could become another failed startup. Customers may try it once for the experience, but they won’t return unless the food delivers value
₹280 for just two pieces of chicken and a small bowl of rice feels heavily overpriced. Yes, your target audience might be busy IT professionals, but they still expect food that’s worth the price, not just attractive packaging.
I feel the priorities are in the wrong place. If the focus remains only on software, speed, and luxury while ignoring food quality and pricing, this could become another failed startup. Customers may try it once for the experience, but they won’t return unless the food delivers value
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Response from developer
We’re sorry about your experience! Please reach out to us at support@justswish.in with more details, and we’ll do our best to make it right.
Poor Service and Misleading availability of Items on App
I tried placing an order through this app. My first order was fine, but every order after that has been a frustrating experience. About 10 minutes after placing my order, I got a call saying the kachori I ordered wasn’t available. I agreed to replace it with batata vada, which was shown as available in the app. Another 15 minutes later, I received another call saying batata vada was also unavailable. When I asked what was actually available, I was told sandwiches. I agreed to that as well, only to be told the sandwich wasn’t available either.
The app repeatedly shows items as available when they aren’t, which is misleading. Your payment is deducted first, and only afterward do you find out that the items can’t be fulfilled. Until they fix their inventory management, I recommend using COD if possible, or choosing a more reliable alternative like Bistro by Blinkit.
The app repeatedly shows items as available when they aren’t, which is misleading. Your payment is deducted first, and only afterward do you find out that the items can’t be fulfilled. Until they fix their inventory management, I recommend using COD if possible, or choosing a more reliable alternative like Bistro by Blinkit.
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Response from developer
We’re sorry about your experience! Please reach out to us at support@justswish.in with more details, and we’ll do our best to make it right.
Worst experience, automatic order cancellation, worst customer service
Very disappointing experience with Swish. After making me wait for a long time, my order was cancelled without any prior notification or explanation. It seems the platform cannot handle high order volumes but continues accepting orders even when overloaded. Instead of managing demand properly, they keep customers waiting and then cancel orders at the last minute. This shows poor planning and a lack of respect for customers’ time. If Swish cannot fulfill orders during peak periods, they should temporarily stop taking new orders. Customer care is unresponsive. Overall, this was one of the worst food delivery experiences I’ve had.
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Response from developer
We’re sorry about your experience! Please reach out to us at support@justswish.in with more details, and we’ll do our best to make it right.
Downgrade
I’ve been using this app since dec of 25’ and the downgrade of this app is very obvious. What once used to be a reliable and tasty food delivery app has now become an unreliable app which can’t stay upto its ‘10min’ delivery promise. And if you can’t do that why have that false advertising on you app? And to speak about of convenience, I once received a drink which was half spilled in the delivery package, thought I got the refund for the product itself they still kept the taxes on the product, though a negligible amount, still I don’t get why I have to pay for the half spilt amount.
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Response from developer
We’re sorry about your experience! Please reach out to us at support@justswish.in with more details, and we’ll do our best to make it right.
