Stale Food, Sour Coffee & Zero Quality Control
I had a very disappointing experience ordering from Swish.
The chicken popcorn was completely unacceptable. The portion size was far smaller than expected, and the quality was even worse. It tasted stale, as if it had been sitting around for a long time, and it seemed like it had simply been reheated from frozen instead of being freshly prepared. The texture was chewy and unpleasant, making it inedible.
The coffee was equally disappointing. The milk used tasted stale, which gave the coffee a distinctly sour taste. Fresh milk is a basic expectation, so receiving a beverage that tasted spoiled was very concerning.
The lemon iced tea was another letdown. It was overwhelmingly sweet, to the point where the lemon flavor was barely noticeable. On top of that, it had a strange aftertaste that made it difficult to drink.
Overall, every item in the order had a quality issue. For a food delivery service, freshness and consistency should be the minimum standard. This experience fell well below expectations, and I hope Swish takes quality control more seriously because customers should not be paying for stale food and poorly prepared beverages.
The chicken popcorn was completely unacceptable. The portion size was far smaller than expected, and the quality was even worse. It tasted stale, as if it had been sitting around for a long time, and it seemed like it had simply been reheated from frozen instead of being freshly prepared. The texture was chewy and unpleasant, making it inedible.
The coffee was equally disappointing. The milk used tasted stale, which gave the coffee a distinctly sour taste. Fresh milk is a basic expectation, so receiving a beverage that tasted spoiled was very concerning.
The lemon iced tea was another letdown. It was overwhelmingly sweet, to the point where the lemon flavor was barely noticeable. On top of that, it had a strange aftertaste that made it difficult to drink.
Overall, every item in the order had a quality issue. For a food delivery service, freshness and consistency should be the minimum standard. This experience fell well below expectations, and I hope Swish takes quality control more seriously because customers should not be paying for stale food and poorly prepared beverages.
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Response from developer
We’re sorry about your experience! Please reach out to us at support@justswish.in with more details, and we’ll do our best to make it right.
Food quality
I guess the product owners focused more on software, convenience, and creating a luxury experience—10-minute delivery, premium branding, and fancy packaging. But the actual food quality was really disappointing.
₹280 for just two pieces of chicken and a small bowl of rice feels heavily overpriced. Yes, your target audience might be busy IT professionals, but they still expect food that’s worth the price, not just attractive packaging.
I feel the priorities are in the wrong place. If the focus remains only on software, speed, and luxury while ignoring food quality and pricing, this could become another failed startup. Customers may try it once for the experience, but they won’t return unless the food delivers value
₹280 for just two pieces of chicken and a small bowl of rice feels heavily overpriced. Yes, your target audience might be busy IT professionals, but they still expect food that’s worth the price, not just attractive packaging.
I feel the priorities are in the wrong place. If the focus remains only on software, speed, and luxury while ignoring food quality and pricing, this could become another failed startup. Customers may try it once for the experience, but they won’t return unless the food delivers value
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Response from developer
We’re sorry about your experience! Please reach out to us at support@justswish.in with more details, and we’ll do our best to make it right.
Poor Service and Misleading availability of Items on App
I tried placing an order through this app. My first order was fine, but every order after that has been a frustrating experience. About 10 minutes after placing my order, I got a call saying the kachori I ordered wasn’t available. I agreed to replace it with batata vada, which was shown as available in the app. Another 15 minutes later, I received another call saying batata vada was also unavailable. When I asked what was actually available, I was told sandwiches. I agreed to that as well, only to be told the sandwich wasn’t available either.
The app repeatedly shows items as available when they aren’t, which is misleading. Your payment is deducted first, and only afterward do you find out that the items can’t be fulfilled. Until they fix their inventory management, I recommend using COD if possible, or choosing a more reliable alternative like Bistro by Blinkit.
The app repeatedly shows items as available when they aren’t, which is misleading. Your payment is deducted first, and only afterward do you find out that the items can’t be fulfilled. Until they fix their inventory management, I recommend using COD if possible, or choosing a more reliable alternative like Bistro by Blinkit.
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Response from developer
We’re sorry about your experience! Please reach out to us at support@justswish.in with more details, and we’ll do our best to make it right.
Worst experience, automatic order cancellation, worst customer service
Very disappointing experience with Swish. After making me wait for a long time, my order was cancelled without any prior notification or explanation. It seems the platform cannot handle high order volumes but continues accepting orders even when overloaded. Instead of managing demand properly, they keep customers waiting and then cancel orders at the last minute. This shows poor planning and a lack of respect for customers’ time. If Swish cannot fulfill orders during peak periods, they should temporarily stop taking new orders. Customer care is unresponsive. Overall, this was one of the worst food delivery experiences I’ve had.
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Response from developer
We’re sorry about your experience! Please reach out to us at support@justswish.in with more details, and we’ll do our best to make it right.
Downgrade
I’ve been using this app since dec of 25’ and the downgrade of this app is very obvious. What once used to be a reliable and tasty food delivery app has now become an unreliable app which can’t stay upto its ‘10min’ delivery promise. And if you can’t do that why have that false advertising on you app? And to speak about of convenience, I once received a drink which was half spilled in the delivery package, thought I got the refund for the product itself they still kept the taxes on the product, though a negligible amount, still I don’t get why I have to pay for the half spilt amount.
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Response from developer
We’re sorry about your experience! Please reach out to us at support@justswish.in with more details, and we’ll do our best to make it right.
A Loyal Customer’s Appreciation and Sustainability Request
I’ve been using Swish for quite a long time now, and I must say I’m really happy with the overall experience. The deliveries are extremely quick, the prices are affordable, and the service is reliable.
One thing I particularly like is that the app offers a limited and carefully selected range of products. Unlike many other platforms that can feel overwhelming and confusing, Swish keeps things simple, clear, and easy to navigate. The delivery timings are also very convenient and consistently well-managed.
As a frequent customer who has placed many orders over time, I’ve accumulated a large number of the paper bags/packages that come with the deliveries. This got me thinking about a sustainability initiative that Swish could consider. It would be wonderful if the company introduced a program where customers could return the used paper bags and packaging materials for reuse or recycling. I’m not looking for any reward, money, or benefits in return—I simply don’t like the idea of throwing them away when they could potentially be reused.
I believe this could be a great eco-friendly initiative that benefits both customers and the environment. It would be amazing to see Swish take a step in this direction and encourage sustainable packaging practices.
Overall, a fantastic app with excellent service. Keep up the great work!
One thing I particularly like is that the app offers a limited and carefully selected range of products. Unlike many other platforms that can feel overwhelming and confusing, Swish keeps things simple, clear, and easy to navigate. The delivery timings are also very convenient and consistently well-managed.
As a frequent customer who has placed many orders over time, I’ve accumulated a large number of the paper bags/packages that come with the deliveries. This got me thinking about a sustainability initiative that Swish could consider. It would be wonderful if the company introduced a program where customers could return the used paper bags and packaging materials for reuse or recycling. I’m not looking for any reward, money, or benefits in return—I simply don’t like the idea of throwing them away when they could potentially be reused.
I believe this could be a great eco-friendly initiative that benefits both customers and the environment. It would be amazing to see Swish take a step in this direction and encourage sustainable packaging practices.
Overall, a fantastic app with excellent service. Keep up the great work!
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Response from developer
Thanks for the feedback! Please let us know if there’s anything else we can do to make your experience even better at support@justswish.in .
Horrible service
I had ordered my food over 1.5 hours ago. The kitchen is 10 mins from my home, walkable distance and they had promised a 10 minute delivery. There was a slight drizzle due to which the delivery guy said that the food will be delayed which is understandable. But for the past half an hour the delivery guy is not even moving from the kitchen. He has my food that I have already paid for and he straight up said no to delivering my food even though the rain has stopped right now. The delivery guy as well as the support agent that I was talking to were misbehaving with me the whole time. Their solution to the entire problem was for me to cancel the order.
The support agent was named Partha. Horrible experience. He kept apologising and repeating his pre-rehearsed response which didn’t help anyone at all. Just wasted my time. It is 10:30 in the night, all shops are closed and I’m sick (hence I ordered from this god-forsaken app). For all this inconvenience, they ending up refunding my money but still I’ll never use this app or let anyone else use it because this experience is enough for one time.
The support agent was named Partha. Horrible experience. He kept apologising and repeating his pre-rehearsed response which didn’t help anyone at all. Just wasted my time. It is 10:30 in the night, all shops are closed and I’m sick (hence I ordered from this god-forsaken app). For all this inconvenience, they ending up refunding my money but still I’ll never use this app or let anyone else use it because this experience is enough for one time.
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Response from developer
We’re sorry about your experience! Please reach out to us at support@justswish.in with more details, and we’ll do our best to make it right.
Spoiled food
I ordered chicken biryani and served myself. I then noticed a foul smell coming from the raita—it was spoiled. I informed customer care, and they initially offered only a 30% refund. When I explained that 30% isn't enough because my entire meal was ruined, they only increased it to 50%. What am I supposed to do with that? My entire meal is spoiled and I can't eat any of it.
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Response from developer
We’re sorry about your experience! Please reach out to us at support@justswish.in with more details, and we’ll do our best to make it right.
Worst app
This is the worst app that you can use to order your food. I have placed order twice on the app every time. My food is delivered after an hour on top of that. The app reflects fake locations of the driver making you think that your order has reached your location when the rider is completely at a different location. I understand delivery Bike can breakdown, but the least I expect is that I can see where the Rider actually is. What they show is just a projection of where the Rider would be or should be. Again horrible food quality to and pretty much no support to take care of that.
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Response from developer
We’re sorry about your experience! Please reach out to us at support@justswish.in with more details, and we’ll do our best to make it right.
Veey bad delivery experience
I am giving any rating above 0 for their good food, except that disastrous experience with delivery.
They will show 10 minutes and will take eternity to assign delivery partner.
Tried today 3 times, 2 times my order was cancelled after keeping me on hold for 1 hour.
Makes no sense if I have to wait for 45 mins for my food, I will prefer swiggy zomato then. Defies the complete purpose of 10 minute delivery.
Customer experience very weak every-time same automated answers regarding surge of orders.
Majority of times while trying to order it shows come back after some time due to surge.
Swish not able to deal with scale is definitely disappointing, was a very big fan of swish earlier but due to disappoint experiences recently - I will look for other alternatives.
They will show 10 minutes and will take eternity to assign delivery partner.
Tried today 3 times, 2 times my order was cancelled after keeping me on hold for 1 hour.
Makes no sense if I have to wait for 45 mins for my food, I will prefer swiggy zomato then. Defies the complete purpose of 10 minute delivery.
Customer experience very weak every-time same automated answers regarding surge of orders.
Majority of times while trying to order it shows come back after some time due to surge.
Swish not able to deal with scale is definitely disappointing, was a very big fan of swish earlier but due to disappoint experiences recently - I will look for other alternatives.
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Response from developer
We’re sorry about your experience! Please reach out to us at support@justswish.in with more details, and we’ll do our best to make it right.
Poor Delivery Experience
The Swish kitchen is just 0.9 km from my home. Whenever I place an order, it will show delivery in 10 min, but after preparing it, it will take too much time to assign a delivery partner. I think you guys need to improve on riders and delivery timing. People place orders when they are hungry or if there is any emergency. If you guys don't deliver it on time, definitely next time they will look for alternatives. Nowadays there are a lot of online food order apps available that deliver far better than Swish. Very much disappointed.
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Response from developer
We’re sorry about your experience! Please reach out to us at support@justswish.in with more details, and we’ll do our best to make it right.
Misleading advertisement with 10 minutes delivery- that never happened
I am extremely frustrated and dissatisfied with your service and your misleading 10-minute delivery claim. I have placed around 15 orders, and not even once has this promise been met. Every order has taken over 20 minutes, which clearly contradicts what you advertise.
What is even more unacceptable is the repeated, templated response from your customer support team citing a “sudden spike in orders.” This excuse might be understandable once or twice, but using it for every single order reflects a serious failure in your planning, capacity, and operational execution.
Continuing to promote a 10-minute delivery guarantee under these circumstances is misleading and amounts to false advertising. This creates false expectations and damages customer trust.
If you are unable to consistently meet your promised delivery timelines, you must immediately stop advertising it and update your banners to reflect realistic delivery expectations. Persisting with such claims is highly unprofessional and unfair to customers.
If this issue is not addressed promptly and transparently, I will be forced to escalate this matter through consumer forums and social media platforms to highlight this misleading practice.
I expect a concrete resolution rather than another generic response.
What is even more unacceptable is the repeated, templated response from your customer support team citing a “sudden spike in orders.” This excuse might be understandable once or twice, but using it for every single order reflects a serious failure in your planning, capacity, and operational execution.
Continuing to promote a 10-minute delivery guarantee under these circumstances is misleading and amounts to false advertising. This creates false expectations and damages customer trust.
If you are unable to consistently meet your promised delivery timelines, you must immediately stop advertising it and update your banners to reflect realistic delivery expectations. Persisting with such claims is highly unprofessional and unfair to customers.
If this issue is not addressed promptly and transparently, I will be forced to escalate this matter through consumer forums and social media platforms to highlight this misleading practice.
I expect a concrete resolution rather than another generic response.
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Response from developer
We’re sorry about your experience! Please reach out to us at support@justswish.in with more details, and we’ll do our best to make it right.
Pathetic Customer Care & Didn’t deliver food after 30 minutes
I made my first order and then waited for like 30 minutes and it just kept saying assigning you. Delivery partner assigned delivery delivery partner when there delivery partner in real life because after 10 minutes of showing four minutes and delivered and then showing arrived, there was nobody downstairs and then they just cancelled out of nowhere, and then the refund was also not processed the customer an AI, which kept taking like five minutes to answer so after 30 minutes of waiting for my food, it got cancelled. I didn’t get my refund. I didn’t have any money. I lost the first order discount also, so like this app is very pathetic. Absolutely did not like it. Specially the customer care, it’s it’s just an AI.
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Response from developer
We’re sorry about your experience! Please reach out to us at support@justswish.in with more details, and we’ll do our best to make it right.
From last 15-20 mins showing 3 mins
So I have ordered my food around 11-30 and as per the app I was showing 15 min delivery but still have waited around 20-25 min but when I saw no partner assigned then I reach to help they also gavee false information like different delivery person number who have no idea about order and when again I reached they have me again different person number who is again giving me fasle information like coming in 3 mins but now right 12-20 am and still showing 3 mins and when I call the person he is saying coming in 1 min but still no response fake app worst Ever experienced I have ever seen or faced ... order food at 11-30 and now 12-30 still no proper response from the help centre person name nanjappa and delivery boy seriously worst app please don't use
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Response from developer
We’re sorry about your experience! Please reach out to us at support@justswish.in with more details, and we’ll do our best to make it right.
Absolutely terrible delivery experience.
I placed an order while I was at a hospital taking care of my sick mother and clearly set the delivery location to Gate 1 in the app. The delivery driver called and told me he would only deliver to Gate 6, which is about 1 km away, because he didn’t want to take a 3 km U-turn. He then threatened to cancel the order if I didn’t walk there and collect it myself.
Let that sink in — I had to leave my sick mother at the hospital and walk nearly 1 km because the delivery driver simply refused to deliver to the location I had already marked in the app.
This is beyond unprofessional. A delivery service where drivers can arbitrarily decide where they will deliver and threaten cancellation if the customer refuses is completely unacceptable.
If this is how Swish operates, then the company seriously needs to fix its system and hold its delivery partners accountable. Customers shouldn’t be bullied into walking long distances just because a driver doesn’t want to follow the route.
One of the worst delivery experiences I’ve had. Do better.
Let that sink in — I had to leave my sick mother at the hospital and walk nearly 1 km because the delivery driver simply refused to deliver to the location I had already marked in the app.
This is beyond unprofessional. A delivery service where drivers can arbitrarily decide where they will deliver and threaten cancellation if the customer refuses is completely unacceptable.
If this is how Swish operates, then the company seriously needs to fix its system and hold its delivery partners accountable. Customers shouldn’t be bullied into walking long distances just because a driver doesn’t want to follow the route.
One of the worst delivery experiences I’ve had. Do better.
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Response from developer
We’re sorry about your experience! Please reach out to us at support@justswish.in with more details, and we’ll do our best to make it right.
Horrendous experience
My friends and I ordered pasta. After half an hour of waiting we called them after which we were told there was no pasta available. Why couldn’t they display that or atleast have the courtesy to call us themselves ?? We got a replacement for which we had to call them multiple times. As a cherry on top the delivery guy said he could not come to our location and hung up. Extremely bad service. Would not recommend. Food is mid at best.
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Response from developer
We’re sorry about your experience! Please reach out to us at support@justswish.in with more details, and we’ll do our best to make it right.
Worth the money
I was skeptical regarding the quality before I ordered. But, upon ordering the air was all clear. Good food quality, quantity was wholesome and the packaging was amazing. The price is nominal.
Till now I have ordered over 10 veg and non veg items and have not been disappointed yet. Their chaats are incredible, omelettes, sandwiches, cold coffee are a must try. Kudos to chef Pavan. I hope they keep up the good work in the future with respect to all the aspects I have mentioned .
Till now I have ordered over 10 veg and non veg items and have not been disappointed yet. Their chaats are incredible, omelettes, sandwiches, cold coffee are a must try. Kudos to chef Pavan. I hope they keep up the good work in the future with respect to all the aspects I have mentioned .
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Response from developer
Your feedback means a lot to us! Got any tasty ideas or suggestions? We’d love to hear from you—drop us a note at support@justswish.in
Quick Feedback From a Fellow Developer
1. When a product is added and the bottom add-to-cart drawer is open, switching to another app and returning causes the drawer to appear half-expanded with the background greyed out and the screen becoming non-interactive instead of restoring or closing properly.
2. In the product description, there is a “—” (dash separator) appearing in the text, which looks like AI-generated or placeholder formatting and feels out of place in the UI copy.
Product name :Salted Popcorn
3. While adding items to the cart, the quantity is restricted to a maximum of 3, after which a toast message appears saying “Maximum limit reached for this item,” but the limit is not communicated beforehand on the product UI, which may confuse users.
4. In the cart section, when using the “Add items to unlock deals” feature, the bottom drawer allows increasing item quantity up to 3, but when tapping the “+” icon again, the quantity does not increase and no toast message (“Maximum limit reached for this item”) is shown, unlike the normal product flow. This creates inconsistent behavior and missing user feedback.
5. There is a homepage banner stating “Get free peri peri potato wedges on orders above 349”, When the cart value crosses the offer threshold, the free item (Peri Peri Wedges) appears under Freebies. However, if the user taps Remove, the free item disappears and there is no way to add it back again, even though the cart value is still above the eligibility amount. Increasing quantity or adding more products does not restore the freebie option.
6. The veg indicator icon is consistent across regular cart items, but in the Freebies section (Peri Peri Wedges) the veg icon style/size appears different, causing a visual inconsistency in the cart UI.
Overall, the app experience is really good. The UI looks clean, modern, and well thought out. The UX flow is smooth in most areas, and the design quality stands out. The above points are just observations to help make an already good product even more polished.
Adnan Sami
2. In the product description, there is a “—” (dash separator) appearing in the text, which looks like AI-generated or placeholder formatting and feels out of place in the UI copy.
Product name :Salted Popcorn
3. While adding items to the cart, the quantity is restricted to a maximum of 3, after which a toast message appears saying “Maximum limit reached for this item,” but the limit is not communicated beforehand on the product UI, which may confuse users.
4. In the cart section, when using the “Add items to unlock deals” feature, the bottom drawer allows increasing item quantity up to 3, but when tapping the “+” icon again, the quantity does not increase and no toast message (“Maximum limit reached for this item”) is shown, unlike the normal product flow. This creates inconsistent behavior and missing user feedback.
5. There is a homepage banner stating “Get free peri peri potato wedges on orders above 349”, When the cart value crosses the offer threshold, the free item (Peri Peri Wedges) appears under Freebies. However, if the user taps Remove, the free item disappears and there is no way to add it back again, even though the cart value is still above the eligibility amount. Increasing quantity or adding more products does not restore the freebie option.
6. The veg indicator icon is consistent across regular cart items, but in the Freebies section (Peri Peri Wedges) the veg icon style/size appears different, causing a visual inconsistency in the cart UI.
Overall, the app experience is really good. The UI looks clean, modern, and well thought out. The UX flow is smooth in most areas, and the design quality stands out. The above points are just observations to help make an already good product even more polished.
Adnan Sami
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Response from developer
Your feedback means a lot to us! Got any tasty ideas or suggestions? We’d love to hear from you—drop us a note at support@justswish.in
The best amongst it’s competitors!
Ive had to settle price-wise or quality wise with normal restaurants when going for price range food. Then had come along zepto cafe which was subpar, or bistro which was okay for the price and then it was snacc much better than the last two - chalked it up to its okay, makes sense its cheap food delivery. But swish has changed the way food tastes after expecting ordering online - i mean i cant get enough the quality of everything- amazing. I dont want this to change - this is banglore and I’ve not had better north Indian food sometimes even in north india ! Great job guys please maintain this 🤌
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Response from developer
Your feedback means a lot to us! Got any tasty ideas or suggestions? We’d love to hear from you—drop us a note at support@justswish.in
Was in love with Swish until
I am(soon to be was) a frequent user of Swish and I totally love the quality provides with every single item. Unfortunately, more of their popular items get sold out at 6 PM. 6:10 PM. This is absolutely horrible planning. When you login you just have drinks or beverages available at around 8 PM. Why are you even live? If you don’t have any planning to stock up at least until 8-8:30 PM in the evening? Great app. Great food quality great delivery service. But daily disappointment of nothing being available except becerages has now made a loyal Swisher move back to Swiggy and Zomato. Bye.
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Response from developer
We are really sorry for your experience . We'll look into this for you. Please send us a note at support@justswish.in for us to get this checked .