At Sycuan someone stole my seat
This lady was like oh I already sat down after I explained I had the seat tilted and my card in. I didn’t leave any money because people steal it. The machine didn’t take tickets so I had to go to a ticket machine. I told the table person, he said someone was working and tell them, I went to the person working and the person said they can’t do anything about it. Make sure you watch someone lose money and steal their machine. Act stupid or extremely lazy so you get that good hit and or bonus.
Show more
App is bad as the service
Next to impossible to find the shuttle schedule. “Click here” takes you to a useless page to click another link which gives nothing pertinent. Servers screw up your food order and promise to refund your credits but they never actually refund even after getting a food & beverage manager involved and going to guest services. All the poker promos say “see poker rep for details.” Why not post the details in the app? When you ask a poker representative about their promos, they’re either unsure and/or seem annoyed that they’re answering the same question for the 367th time.
Show more
If it ain’t broke don’t fix it
The old app used Face ID. It clearly showed my progress to the next tier, showed my comps, tallied my logins, and made you wanna use it daily. With this new app I’ve got to pull over to type in my email and password. That’s why I barely use it anymore. In essence it just isn’t customer friendly. The old one wasn’t broke.
Show more
Good but needs improvements
I like the feel of the app, but three things really bug me:
1) it won’t stay logged in. Nor does it use face/Touch ID so it’s annoying to keep logging in.
2) the “messages” section isn’t in chronological order, and you can’t delete old ones
3) and one of my biggest complaints is that it doesn’t show dining credits. It shows icomps, points, and promo balance, but not dining.
Would also be nice if you could drill down and see expiration dates for rewards, or a message if they don’t expire.
1) it won’t stay logged in. Nor does it use face/Touch ID so it’s annoying to keep logging in.
2) the “messages” section isn’t in chronological order, and you can’t delete old ones
3) and one of my biggest complaints is that it doesn’t show dining credits. It shows icomps, points, and promo balance, but not dining.
Would also be nice if you could drill down and see expiration dates for rewards, or a message if they don’t expire.
Show more
App isn’t loading.
I’ve been trying to log in and screen goes blank
The worlds most greedy casino
No matter how you play and how much you play using VIP machines or regular this casino won’t hit big. It’s waste of money and time here. That’s why they are now more into concert and events than being a casino.
Can’t open app
I have an old iPhone 6s with IOS 12.5.6. App says compatible with IOS 12.1. I can not open app but was able to upload. What’s wrong.
Unable to login via Apple Sign In
Have been unable to login via the sign in option for months. Please fix or provide alternative option for logging in.
Nice features but one request
This app is great for keeping track of points and promotions but would be nice if more ways to earn points in the app like a free spin every day
RIP OFF - MACHINES ARE HUNGRY FOR MONEY
THEIR MACHINES ARE RIP OFF I KNOW THEY NEEDED MONEY BECAUSE OF PANDEMIC BUT IT IS TOO MUCH. BARONA IS MUCH BETTER
Worthless
Couldn’t book a room even though it said you can.
It says to click on link to buy event tickets with no fee. Then shows $7.50 fee.
I guess this app is for people to keep track of their players card activities.
It says to click on link to buy event tickets with no fee. Then shows $7.50 fee.
I guess this app is for people to keep track of their players card activities.
App crashes when l tap on ‘View All Messages’
App crashes when l tap on ‘View All Messages’
No venue for rapid reserve
There's no venue options when I try to use rapid reserve. Also, when I try to log in, it doesn't always recognize my email address. When it does recognize my email address, to select the "forgot password" option, it automatically logs me out. I've re-downloaded and deleted the app 4x. LAME.
Dining reservation doesn’t work and no help
When going to make a dining reservation, the venue drop-down is blank and won’t let you select anything. Cannot continue with reservation until venue is selected. All of the other drop downs work without a problem.
Also, there is no help button for all of the glitches that you find within this app.
That is just one issue that irritates me the most, but there are several other glitches that I’ve already encountered, and I’ve only had it downloaded for 15 minutes.
Also, there is no help button for all of the glitches that you find within this app.
That is just one issue that irritates me the most, but there are several other glitches that I’ve already encountered, and I’ve only had it downloaded for 15 minutes.
Show more
Worst app
This is the worst casino app iv ever used. Useless
Rapid Reserve not working!
The Rapid Reserve is not allowing me to choose a venue. I can pick how many people, but not the restaurant.
Love Sycuan App! Only 1 Suggestion!
I love the Sycuan app and I use it regularly!! Bonus on the Rapid Reserve! There’s only one suggestion that I would make that I feel would be a lot more convenient and easier for people when reading messages in side app...I wish that instead of having to go back (pushing the little arrow on left hand corner to view other messages) that you could just slide to the next message on the the phone and I could delete from bottom after message was read. Instead of having to go back and then delete. I think it would be a lot more convenient if you can do all in one. Honestly that is why sometimes I don’t read all my messages because it is too time consuming just my opinion ;) Other than that minor inconvenience you guys still remain my #1 CASINO in San Diego!!!!
Show more
I WISH
I knew about this app when TLC concert tickets went on sale! It's so easy to use, I feel silly now that it took me this long to download the app!
I love this new sycuan app!!
It's very fun and easy to use.
You can also Ernest points through the app which is amazing and even has an feature on the app where you can locate your favorite slot machines 😊😊😊😊
You can also Ernest points through the app which is amazing and even has an feature on the app where you can locate your favorite slot machines 😊😊😊😊
Great app!
App gives all up to date happenings at casino, you have the ability to earn special prizes, check your points balance, and check your comps!
