Can’t use the app on dark mode
Good luck trying to see your booked sessions if you use dark mode on your phone. Emailed support with screenshots a month ago and got no response. You’d think for a film festival app they’d consider the UX for people who might be using the app during the night when they’re seeing films.
SFF
The SFF app makes planning, buying tickets, remembering when & where the films are so much easier (still not easy). The ❤️ function especially improves planning, when there is sooo much to choose from.
So easy year to year
I love that you populate the site from year to year. It’s SO easy!!!!
Seating Selection
It would be good if you could also manually select seating for the theatres via the app.
Fix the lag
Decent UX except for the lag. This app freezes to load frequently and it’s incredibly frustrating. I love this festival and find the app an easy way to check screenings and purchase tickets but the lag is killing me. Please fix!!
Great festival this year
I enjoy the atmosphere, the venues and the films that I have opportunity to watch were great. The organisers, volunteers and all the staff… congratulations.
And the app works really good and helps me get through al the information about it.
And the app works really good and helps me get through al the information about it.
Could not access tickets from iPhone in cinema
When in the cinema foyer, when I selected My Tickets to bring my tickets up, the App told me to Login & of course I couldn't login being inside the cinema & there being no signal.
I had to go to the Box Office to get my tix printed. Once outside I went to re-login to the App but it immediately logged me in automatically. So basically the App was hopeless for showing tix. In hindsight I should have added them to Apple Wallet which I did for all my other tix so I don't have to use the App again.
I had to go to the Box Office to get my tix printed. Once outside I went to re-login to the App but it immediately logged me in automatically. So basically the App was hopeless for showing tix. In hindsight I should have added them to Apple Wallet which I did for all my other tix so I don't have to use the App again.
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Love the SFF App
Made my attendance at the festival easy to navigate and enjoyable . Thank you.
Best ever!
Excellent app - smooth all the way through, including thro to having tix on the app. First year it’s been as user-friendly for for me! I love it! Five star!!
1 of the worst I’ve come across 🥊
Useless, non intuitive & I’m amazed they cannot get it together. This should be a fun experience❗️ Spend some time to test before you launch your app next year.
Great app, great festival!
Happy user here 🙌👏
Details tab could be more detailed
It would be great if the ‘Details’ tab for each film included the name of the director, which seems like an important detail.
SFF
The annual Film Festival is the highlight of my year. I would like a couple of light-hearted features to balance the extraordinary programme we’ve enjoyed.
Triangle of Sadness
Surreal fabulous upheaval of a film
SFF App
Terrifically simple app and easy to use for organising what to see and when and keep your tickets and list of “might-want-to-see”
Does the job
The Sydney Film Festival app is excellent at most of what it does. You can easily check your tickets and display them at the cinema. It also has a good calendar.
Its one weakness in the 2022 version is that it doesn’t let you select a seat when you book. For that you need to go to the website.
Its one weakness in the 2022 version is that it doesn’t let you select a seat when you book. For that you need to go to the website.
A great App for an awesome event!!
The SFF app is an excellent way to easily research, book and makes changes to Sydney’s premier film festival…
SFF 2021
Everyone is trying to make it as great as possible - especially the staff and volunteers. The Festival is wonderful!!!
Not great UX
The app is really frustrating. I’m disappointed I can’t filter by genre, language, festival stream (the program is overwhelming and too hard to navigate). I’m frustrated that it doesn’t automatically fill in my flexipass code. I’m very confused by the random extra tickets that keep appearing in my cart, e.g. I consistently add 2 tickets, and a spare third for the same day is also there. It’s weird and annoying. Also can’t actually add tickets to my cart on the iPad version. The whole experience is really frustrating. Please do better next year.
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Works Wonderfully
Easy to navigate.
Effective and responsive.
On a Sunday morning, I contacted support to reverse a double booking and got an email with the solution within an hour.
Superb service that works.
No more paper tickets.
Happy camper :)
Effective and responsive.
On a Sunday morning, I contacted support to reverse a double booking and got an email with the solution within an hour.
Superb service that works.
No more paper tickets.
Happy camper :)
