Symphia

Symphia is the operator console for your AI customer-experience agents — chat, voice, and phone — in your pocket. Monitor every conversation as it happens, step in when a customer needs a human, test your agent live, and keep an eye on the numbers that matter — wherever you are. CONVERSATIONS • Watch live chat, voice, and phone conversations across every channel • Full transcripts with reasoning, tool calls, and agent traces • Log issues on any conversation and track them to resolution SUPPORT INBOX • Get notified the moment a customer asks for a human • Claim the conversation and reply in real time • AI-drafted summaries and suggested replies speed up every handoff VOICE AGENTS • Build a voice agent in minutes with the AI builder • Try it live — talk to your agent right from your phone • Deploy to a real phone number and review every call INSIGHTS • KPIs with period-over-period trends: deflection, escalations, CSAT, latency • Usage, tool calls, knowledge-base performance, and error reports • Health monitoring with alerts when things drift AGENT BRAIN • Manage knowledge bases, functions, journeys, and rules • Update brand voice and standard messages • Test changes instantly in the dev chat Symphia is for teams running agents on the Symphia platform (symphia.ai). Sign in with your workspace email to get started.