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Hearth: AI Guest Messaging

Hearth: AI Guest Messaging

AI guest messaging for hotels

2 ratings
1 review
💼 Business
Free

Details

  • Released
  • Updated
  • August 12, 2026
  • September 30, 2026

Features

Developer

Symphia LLC
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About

Consolidate all guest communications into a single inbox, powered by AI to handle routine inquiries. Streamline operations with guest profiles, task management, and automated outreach for a seamless hospitality experience.

✓Unified guest inbox
✓AI-assisted responses
✓Guest profiles
✓Task and order management
✓Automated guest outreach
✓PMS integration
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What's New in Hearth

1.0.18

September 30, 2026

Hearth has a refreshed look, with our new h. app icon and consistent branding throughout the app. Choose Light or Dark in your personal settings. Your appearance preference follows your account across Hearth on the web, iPhone, and Android. Light remains the default.

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User reviews

Most RecentHighest RatedLowest Rated

So impressed we’re rolling it out everywhere

We’ve been incredibly impressed with Hearth. We’re using it for guest messaging at our hotels, and the experience has been remarkably smooth. Guests are getting prompt, thoughtful responses, and what has surprised us most is how well Hearth understands intent and context — in many cases, the answers are more complete and helpful than what we were previously able to provide manually.

We were already using Symphia’s AI voice agent and had a great experience with it, so adding Hearth felt like a natural next step. The combination has been a game changer for how we communicate with guests across both voice and messaging.

The results have been so strong that we’re now rolling Hearth out across our entire hotel portfolio. Highly recommend it to any hospitality operator looking to improve response times, consistency, and the overall guest experience. An absolute game changer for hospitality.
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OtterHospitalityGroupOtterHospitalityGroup

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FAQ

What is Hearth's main function for hotels?

Hearth acts as a unified inbox for all guest communications, including SMS, WhatsApp, email, phone calls, and web chat. It uses AI to answer common questions and streamlines operations for hotel staff.

How does Hearth use AI?

The AI concierge within Hearth answers routine guest questions, freeing up staff time. It can also draft replies for staff to approve, ensuring consistent and efficient communication.

What kind of guest information is available in Hearth?

Guest profiles in Hearth include stay details, room number, key code, and a complete history of all messages and calls. This provides staff with comprehensive context for each guest interaction.

Can Hearth manage guest requests and tasks?

Yes, Hearth allows staff to create tasks and department orders for guest requests, ensuring that work is assigned and owned. It also supports escalations to page on-call staff for urgent guest needs.

Does Hearth integrate with hotel systems?

Hearth connects with your Property Management System (PMS) to keep reservations, room status, and stay information synchronized, reducing manual data entry and potential errors.

How does Hearth handle security for staff access?

Staff sign in using their work email and a one-time code, eliminating the need to share passwords between shifts. This enhances security and simplifies account management.

What is the update frequency for Hearth?

Hearth was last updated on September 30, 2026, with version 1.0.18. The release date was August 12, 2026, indicating active development and regular improvements.

Is Hearth available on multiple devices?

Yes, Hearth is supported on both iPhone and iPad, allowing hotel staff to manage guest communications from various Apple devices.