1. Home
  2. 💼 Business
  3. Hearth
Hearth: AI Guest Messaging

Hearth: AI Guest Messaging

AI guest messaging for hotels

2 ratings
1 review
💼 Business
Free

Details

Released
August 12, 2026
Updated
November 2, 2026

Features

Developer

Symphia LLC
✨Promote your app ✨
Hearth: AI Guest Messaging screenshot #1 for iPhone
Hearth: AI Guest Messaging screenshot #2 for iPhone
Hearth: AI Guest Messaging screenshot #3 for iPhone
Hearth: AI Guest Messaging screenshot #4 for iPhone
Hearth: AI Guest Messaging screenshot #5 for iPhone
iphone
ipad
⭐1
Reviews↘︎
🔄4+ apps
Alternatives↘︎
❓8 answered
FAQ↘︎
📦~ in 2 days
Updates frequency↘︎
🖼️Get Icon
Icons↘︎

About

Consolidate all guest communications into a single inbox. An AI assistant handles routine inquiries, freeing up staff for more complex issues. Manage guest profiles, tasks, and automated outreach for a seamless hospitality experience.

✓Unified guest inbox
✓AI-powered responses
✓Guest profiles
✓Task management
✓Automated guest outreach
✓PMS integration
Show original description
+1

What's New in Hearth

1.0.30

November 2, 2026

New: the guest panel shows what Hearth charged a guest for early check-in, late checkout, upgrades, add-ons and extra nights, and front desk staff can refund those charges there. Improvements and fixes.

More

User reviews

Most RecentHighest RatedLowest Rated

So impressed we’re rolling it out everywhere

We’ve been incredibly impressed with Hearth. We’re using it for guest messaging at our hotels, and the experience has been remarkably smooth. Guests are getting prompt, thoughtful responses, and what has surprised us most is how well Hearth understands intent and context — in many cases, the answers are more complete and helpful than what we were previously able to provide manually.

We were already using Symphia’s AI voice agent and had a great experience with it, so adding Hearth felt like a natural next step. The combination has been a game changer for how we communicate with guests across both voice and messaging.

The results have been so strong that we’re now rolling Hearth out across our entire hotel portfolio. Highly recommend it to any hospitality operator looking to improve response times, consistency, and the overall guest experience. An absolute game changer for hospitality.
Show more
OOtterHospitalityGroup

Developer apps

Symphia
Symphia

AI Conversational Platform

💼 Business
Free
Linen: AI Housekeeping
Linen: AI Housekeeping

Hotel housekeeping board

💼 Business
Free
See developer apps

FAQ

What is Hearth's primary function?

Hearth centralizes all guest communications, including SMS, WhatsApp, email, phone calls, and web chat, into a single thread per guest. It also features an AI concierge to answer common questions and manage tasks.

How does Hearth handle security for staff?

Staff sign in using their work email and a one-time code, eliminating the need to share passwords between shifts. This ensures secure access for hotel personnel.

Can Hearth integrate with hotel systems?

Yes, Hearth connects with your Property Management System (PMS) to keep reservations, room status, and stay details synchronized.

What kind of AI features does Hearth offer?

Hearth's AI can draft replies for staff approval, provide saved replies for frequently asked questions, and act as a concierge to answer routine guest inquiries.

How does Hearth manage guest requests and tasks?

The app allows for the creation of tasks and department orders, assigning requests to specific staff members for ownership and completion. It also supports escalations to page on-call staff for urgent guest needs.

Does Hearth support automated guest communication?

Yes, Hearth's 'Journeys' feature enables automated outreach to guests at key moments, such as before arrival, during check-in, and after check-out.

What devices is Hearth available on?

Hearth is available on both iPhone and iPad devices, allowing for flexible use by hotel staff.

How often is Hearth updated?

The latest version of Hearth is 1.0.29, and it was last updated on October 31, 2026. This indicates a recent update and ongoing development.