Can’t sign up
I had an account and then one day all my info was gone and I had someone else’s info. Different age, symptoms, all info was different. So I deleted my account and now it won’t let me make a new one. I already paid for a year and now can’t use it. Sent an email and waiting to here back.
Not for me
Free trial didn’t let me add more than 4 symptoms. Constantly tried to make me sign up even though I already had. Kept badgering me about allowing notifications. Hated the stupid emojis.
Impossible to try without signing up for trial
The app simply will NOT let you try it for free without signing up for its trial. It pops up the suggestion you sign up for the trial at least once during onboarding (which can be canceled using the “X” in the upper right of the screen), but once onboarding is completed, it displays the Home Screen for only about a second before sliding in the “Sign Up for Trial” screen again but this time withOUT the possibility of tapping “X” to clear it out of the way in order to actually try out using the app. And, yes, you can likely cancel the trial (even immediately) but this shouldn’t be REQUIRED.
This and the repeated UI/UX Design elements that urge you to sign up combined with their “support” webpage being ad-supported just screams “we’re going to take your money from you whether you like it or not”!
This erodes my trust in this app and this developer before I even get a chance to try the app! And, that’s the last thing you want to do with an app that is involved with my Personal Health Information! No, thank you!
This and the repeated UI/UX Design elements that urge you to sign up combined with their “support” webpage being ad-supported just screams “we’re going to take your money from you whether you like it or not”!
This erodes my trust in this app and this developer before I even get a chance to try the app! And, that’s the last thing you want to do with an app that is involved with my Personal Health Information! No, thank you!
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Don’t trust this app! Dark Patterns & Hostile to Users
They allow you to “skip” the free trial, take all of your personal information, and then make it impossible to delete your account without first agreeing to the auto-renewal free trial. Yuck. This app and these developers should not be trusted with your personal information.
Impossible to set up
Impossible to set up, and impossible to edit. Worst UI ever, totally unintuitive. I’ve been struggling with this for days, especially with my meds. I thought I had finally gotten them all in yesterday, and assigned to groups so I would only get one reminder, not one for each - but today I found that only a few were showing up, and *every single one* was turned off, coded as ended.
On the bright side, it does sync some things *somehow* with Apple Health. It has 90 gazillion things it will track, including all kinds of esoteric medications supplements, and activities. It automatically tracks things like weatherly and promises the ability to integrate every bit of the data to find any possible influences on your symptoms.
There isn’t even a help section or manual to help you know where to start and figure it all out.
The app has so much potential, but it’s just too complicated to set up and use, so I’m afraid I have to delete it.
They also tried to charge my card for it even though I thought I canceled the trial in time. Fortunately, my bank flagged the charge as fraudulent, but then they paid it when they sent the charge through again, so now I’m entangled in a dispute.
On the bright side, it does sync some things *somehow* with Apple Health. It has 90 gazillion things it will track, including all kinds of esoteric medications supplements, and activities. It automatically tracks things like weatherly and promises the ability to integrate every bit of the data to find any possible influences on your symptoms.
There isn’t even a help section or manual to help you know where to start and figure it all out.
The app has so much potential, but it’s just too complicated to set up and use, so I’m afraid I have to delete it.
They also tried to charge my card for it even though I thought I canceled the trial in time. Fortunately, my bank flagged the charge as fraudulent, but then they paid it when they sent the charge through again, so now I’m entangled in a dispute.
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Defective
Love the concept but keeps asking me to upgrade even though I am already upgraded. Tried to get me to spend over 145.00
Amazing
Pretty good app, started using it recently and has made my life much easier! Using it for tracking my migraine attacks to find correlations with weather and or food or drop in blood sugar. It’s starting to find very interesting data that I’ll definitely be sharing with my doctor— tools literally helping me get my life back.
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Buggy, not intuitive, pain to edit
Can export only 60-days at a time. Very clunky hope to get date ranges
Not intuitive. Add a daily med and suddenly you are changing its universal set up.
Changing a date on an entry is tedious. Since I do not log every day this is more than annoying.
Very sensitive scroll bars and check boxes. Many times have to enter multiple times to get it right.
Many times during entry screen just flicks back. Happens frequently and on multiple versions. Supported reported it was fixed. Nope
Searching for something better
Not intuitive. Add a daily med and suddenly you are changing its universal set up.
Changing a date on an entry is tedious. Since I do not log every day this is more than annoying.
Very sensitive scroll bars and check boxes. Many times have to enter multiple times to get it right.
Many times during entry screen just flicks back. Happens frequently and on multiple versions. Supported reported it was fixed. Nope
Searching for something better
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High-pressure sales & non-functional free trial
I thought this app showed promise of customizability, ease, and flexibility that I needed. Unfortunately, the app’s high-pressure sales tactics (like not allowing access to premium features during the free trial) and manipulation (appealing to emotion, “don’t you want to get better”-type prompts if you decline the upgrade subscription) make it obvious that their priority is to profit off of marginalized and disproportionately poor communities. I was not able to test out the features of the app, but I absolutely don’t recommend it.
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Here is the feedback I gave when I deactivated my account:
Apparently, I am not allowed to use the premium features if I’m on the free trial. Any time I try to use one, I get a pop-up selling me on the subscription that I already have. I assume that this is because you want me to keep auto-renew turned on to increase the chances that I’ll forget to cancel before you charge me for a full year. Your pop-up prompts to exit that sales screen are intentionally confusing and manipulative. Really unethical pressure sales tactics, especially considering that your target audience is chronically ill people. I wish I had been able to actually use your app, but it was impossible. It seems that you have very little faith in the quality of your service if these are the strategies you think it requires.
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I got two different versions of a pop-up when I would click exit on their subscription sales screen (only one at a time, thankfully).
The first was titled “Enhance Your Wellness” and said “Upgrade for personalized health insights. Secure access.” with two options: “Basic path”, “Enhanced journey”
The first was titled “Unlock Health Potential” and said “Join others improving well-being. Risk-free upgrade.” with two options: “I’m fine”, “Explore potential”
I just don’t think that those are accessible enough ways to say “Would you like to buy a CA$60/year subscription? No / Yes”. The developers know that they target a population that is more prone to confusion, difficulty thinking/processing, short-term memory issues, etc., and is desperate to improve their health (often fighting against systems that should be helping but aren’t). The developers are intentionally using high-pressure and manipulation tactics targeted at chronically ill people. I think it’s gross.
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The deactivation process also left a bitter taste in my mouth. I confirmed I wanted to deactivate my account, then selected the reason why (other), then I get a prompt with “Customer support can help you with this issue. Would you like to contact support instead?” It seems like that prompt shows up no matter which reason I select, including “Too expensive” and “Don’t use it”.
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Here is the feedback I gave when I deactivated my account:
Apparently, I am not allowed to use the premium features if I’m on the free trial. Any time I try to use one, I get a pop-up selling me on the subscription that I already have. I assume that this is because you want me to keep auto-renew turned on to increase the chances that I’ll forget to cancel before you charge me for a full year. Your pop-up prompts to exit that sales screen are intentionally confusing and manipulative. Really unethical pressure sales tactics, especially considering that your target audience is chronically ill people. I wish I had been able to actually use your app, but it was impossible. It seems that you have very little faith in the quality of your service if these are the strategies you think it requires.
---
I got two different versions of a pop-up when I would click exit on their subscription sales screen (only one at a time, thankfully).
The first was titled “Enhance Your Wellness” and said “Upgrade for personalized health insights. Secure access.” with two options: “Basic path”, “Enhanced journey”
The first was titled “Unlock Health Potential” and said “Join others improving well-being. Risk-free upgrade.” with two options: “I’m fine”, “Explore potential”
I just don’t think that those are accessible enough ways to say “Would you like to buy a CA$60/year subscription? No / Yes”. The developers know that they target a population that is more prone to confusion, difficulty thinking/processing, short-term memory issues, etc., and is desperate to improve their health (often fighting against systems that should be helping but aren’t). The developers are intentionally using high-pressure and manipulation tactics targeted at chronically ill people. I think it’s gross.
---
The deactivation process also left a bitter taste in my mouth. I confirmed I wanted to deactivate my account, then selected the reason why (other), then I get a prompt with “Customer support can help you with this issue. Would you like to contact support instead?” It seems like that prompt shows up no matter which reason I select, including “Too expensive” and “Don’t use it”.
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It’s worth it
I’ve only just downloaded this and while there are added fees to it, it seems to be extremely useful. I suffer from more than one autoimmune disease, along with other symptoms that seem to plague me. I also suffer from depression and anxiety that I am told comes with my conditions. This app has made its easier to keep all of the necessary symptoms and information on one place that is easily accessible. It does take time to set up and learn how to use all the features but it it’s worth it.
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would definitely recommend to my peers
the symptom tracker allows me to log various symptoms in one place. This comprehensive view of my health has been invaluable for discussions with my doctor, making my care more targeted.
Pretty cool app
This app has been incredibly helpful for managing my chronic condition. I love how easy it is to log daily symptoms and see trends over time. It gives me a clearer picture to share with my doctor, making appointments more effective
Hidden fees
Hidden fees
Response from developer
Thank you for your feedback. We want to assure you that we have no hidden fees; our pricing is fully transparent and can be reviewed directly on our paywalls. If you have any further concerns or questions, please don’t hesitate to reach out to us at krissy@careclinic.io. We’re here to help!
Limited food tracking
The app seems like it would be great but the food database is very limited vs the competition. I suspect I will stick with less good symptom tracking app which has much better food database.
great app!
after giving birth to my first child, care clinic app lessen the stress of having a baby. i became forgetful and this app is awesome, you can plan the things you need to do for the day.
Excellent health tracker
Deep and well designed.
Effective App
I was initially worried about the symptom limit during setup, but was thrilled to find out I could add as many as I needed, even custom ones. This app tracks it all— medications, symptoms, sleep, mood, and more. I'm actually excited to track my health now.
Awesome!
Symptom Tracker is a fantastic tool for anyone looking to keep a close eye on their health. The customization and reporting features are top-notch, making it really easy to track what matters most to me.
Love it!
I'm so grateful for this app! It's been a huge help in managing my Bipolar and Borderline Personality Disorder. The mood tracking feature is the best I've ever used, and it's free!
Does not work
I downloaded this app with high hopes.
I couldn’t get past the start. I gave my date of birth and then when selecting what I need it for most, it keeps giving me errors and auto sending me to the App Store for another app review. This is not an ad popping up and accidentally clicking it.. it comes up after answering one of the apps questions to get started.
I uninstalled it, and then tried again.. I cannot get past this stage, to even see the app working in full.
Very disappointed.
I couldn’t get past the start. I gave my date of birth and then when selecting what I need it for most, it keeps giving me errors and auto sending me to the App Store for another app review. This is not an ad popping up and accidentally clicking it.. it comes up after answering one of the apps questions to get started.
I uninstalled it, and then tried again.. I cannot get past this stage, to even see the app working in full.
Very disappointed.
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