Can’t sign up
Response from developer
Each account is isolated with independent encryption, so cross-account data access is not something that can occur with how the system is built. Please reach out to support@careclinic.io with your account details and we can get your access and subscription sorted out.
Not for me
Impossible to try without signing up for trial
This and the repeated UI/UX Design elements that urge you to sign up combined with their “support” webpage being ad-supported just screams “we’re going to take your money from you whether you like it or not”!
This erodes my trust in this app and this developer before I even get a chance to try the app! And, that’s the last thing you want to do with an app that is involved with my Personal Health Information! No, thank you!
Response from developer
The app is fully usable after dismissing the trial prompt, which can be closed during onboarding. No payment or trial signup is required to explore core symptom tracking features. If your experience differed, reach out to support@careclinic.io with your device details and we can take a look.
Don’t trust this app! Dark Patterns & Hostile to Users
Response from developer
Account deletion is available directly in the app settings and does not require subscribing to anything. If you're running into a specific issue, reach out to support@careclinic.io and we can walk you through it.
Impossible to set up
On the bright side, it does sync some things *somehow* with Apple Health. It has 90 gazillion things it will track, including all kinds of esoteric medications supplements, and activities. It automatically tracks things like weatherly and promises the ability to integrate every bit of the data to find any possible influences on your symptoms.
There isn’t even a help section or manual to help you know where to start and figure it all out.
The app has so much potential, but it’s just too complicated to set up and use, so I’m afraid I have to delete it.
They also tried to charge my card for it even though I thought I canceled the trial in time. Fortunately, my bank flagged the charge as fraudulent, but then they paid it when they sent the charge through again, so now I’m entangled in a dispute.
Response from developer
Hello, Thanks for your review. We do have a help section that is quite comprehensive on the more screen that you can use for issues such as above. You may setup one reminder for medications or individual ones. Syncing as of now happens during check-ins but in the next release will start to take place in the background as well. The drop down list are suggestions for meds or supplements based on what you type, you do not need to select them though we do try to suggest relevant and personalized suggestions for every tracker we have. Apple is responsible for all billing and handling, it’s not us ‘trying’ to bill you. Please contact us or Apple if you’d like us to cancel your account or subscription, we’d be happy to help. Please look out for future updates which make managing meds even better and consider updating your review if I have addressed your issues. Best,
Fitbit Integration broken
Response from developer
Thank you for your review! Please email us so we can investigate this a bit more for you!
Defective
Response from developer
Hello, Please email us and we will look into this for you. Our email is support@careclinic.io — thank you and please update your rating/review accordingly. Thank you
Amazing
Buggy, not intuitive, pain to edit
Not intuitive. Add a daily med and suddenly you are changing its universal set up.
Changing a date on an entry is tedious. Since I do not log every day this is more than annoying.
Very sensitive scroll bars and check boxes. Many times have to enter multiple times to get it right.
Many times during entry screen just flicks back. Happens frequently and on multiple versions. Supported reported it was fixed. Nope
Searching for something better
Response from developer
Thank you for your feedback! We understand your frustration, and we want to clarify that the 60-day export limit is in place to prevent system crashes and ensure faster export times. However, you can adjust the date range of the data you’d like to export, so you can still customize your export to suit your needs. For the other issues you’ve mentioned, please feel free to reach out to us directly at krissy@careclinic.io. We’d be happy to assist you and address any concerns you have in more detail. We look forward to helping you further!
High-pressure sales & non-functional free trial
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Here is the feedback I gave when I deactivated my account:
Apparently, I am not allowed to use the premium features if I’m on the free trial. Any time I try to use one, I get a pop-up selling me on the subscription that I already have. I assume that this is because you want me to keep auto-renew turned on to increase the chances that I’ll forget to cancel before you charge me for a full year. Your pop-up prompts to exit that sales screen are intentionally confusing and manipulative. Really unethical pressure sales tactics, especially considering that your target audience is chronically ill people. I wish I had been able to actually use your app, but it was impossible. It seems that you have very little faith in the quality of your service if these are the strategies you think it requires.
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I got two different versions of a pop-up when I would click exit on their subscription sales screen (only one at a time, thankfully).
The first was titled “Enhance Your Wellness” and said “Upgrade for personalized health insights. Secure access.” with two options: “Basic path”, “Enhanced journey”
The first was titled “Unlock Health Potential” and said “Join others improving well-being. Risk-free upgrade.” with two options: “I’m fine”, “Explore potential”
I just don’t think that those are accessible enough ways to say “Would you like to buy a CA$60/year subscription? No / Yes”. The developers know that they target a population that is more prone to confusion, difficulty thinking/processing, short-term memory issues, etc., and is desperate to improve their health (often fighting against systems that should be helping but aren’t). The developers are intentionally using high-pressure and manipulation tactics targeted at chronically ill people. I think it’s gross.
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The deactivation process also left a bitter taste in my mouth. I confirmed I wanted to deactivate my account, then selected the reason why (other), then I get a prompt with “Customer support can help you with this issue. Would you like to contact support instead?” It seems like that prompt shows up no matter which reason I select, including “Too expensive” and “Don’t use it”.
It’s worth it
Response from developer
Thank you for your wonderful feedback! If you have any questions or need assistance, feel free to reach out at krissy@careclinic.io!
would definitely recommend to my peers
Pretty cool app
Hidden fees
Response from developer
Thank you for your feedback. We want to assure you that we have no hidden fees; our pricing is fully transparent and can be reviewed directly on our paywalls. If you have any further concerns or questions, please don’t hesitate to reach out to us at krissy@careclinic.io. We’re here to help!
Limited food tracking
great app!
Excellent health tracker
Effective App
Awesome!
Response from developer
Thank you for your review. This is highly appreciated!
Love it!
Response from developer
Thank you for the 5-star review! We are happy to help you.
